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Jaguar Land Rover Jacksonville
Jacksonville, FL
177 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 177 reviews
January 14, 2019
Great experience Came in and left in less than 2 hours with the car we wanted. Worked with Liam Beckford, who was super nice and friendly.Really nice experience! Came in and left in less than 2 hours with the car we wanted. Worked with Liam Beckford, who was super nice and friendly.Really nice experience! More
by Jeep2016
Employees Worked With
Liam Beckford
January 10, 2019
Repeated lack of transparency and commitment to brand I am beyond frustrated with Land Rover Jacksonville. In December 2016, I took delivery of a custom ordered 2017 Range Rover Evoque from Arostocrat Lan I am beyond frustrated with Land Rover Jacksonville. In December 2016, I took delivery of a custom ordered 2017 Range Rover Evoque from Arostocrat Land Rover, Merriam, KS. In January 2018, I relocated to Tallahassee, FL. Immediately prior to my relocation, I called Land Rover Jacksonville to inquire about their service arrangements for Tallahassee customers, particularly since I had purchased a prepaid maintenance package. I was very clear that I purchased my vehicle in Kansas. I was informed that concierge services were available at no cost to the customer. After arrival in Tallahassee, I called dealership to discuss a minor service issue and was told that concierge services were not available to me since I did not purchase the vehicle at Land Rover Jacksonville. Early last month I called the dealership again to arrange for my two year service. Since concierge service was not available, I planned to drive to Jacksonville. My appointment was scheduled for 8 AM, Saturday, January 12. At the time I made the appointment, I requested a loaner vehicle. The service advisor confirmed a loaner would be provided to me. I called today to confirm my appointment and availability of the loaner. I was informed a loaner would not be made available since I did not purchase from Land Rover Jacksonville. I was told however, I could rent a car. The failure of this dealership and its representatives to provide consistent answers is beyond troubling and represents incompetence at best, or more gravely, a lack of integrity. I am also appalled by the dealership’s lack of commitment to the Land Rover brand. Regardless of where I purchased my vehicle, I expect to be treated like a Land Rover customer. More
by drwilliamhill
Employees Worked With
Unfortunately I did not get names of service advisors
December 21, 2018
Better than expected Good group, no goofy sales pressure and no games. I will definitely go back when it's time to buy a Rover. Thank you Michael Cohran Good group, no goofy sales pressure and no games. I will definitely go back when it's time to buy a Rover. Thank you Michael Cohran More
by Hate Car Shopping
Employees Worked With
Michael Cohran
November 13, 2018
Amazing service Customer service was amazing, sales associate was eager to provide my every need for the car of my dreams, net all my wants for the vehicle and went a Customer service was amazing, sales associate was eager to provide my every need for the car of my dreams, net all my wants for the vehicle and went above my expectations More
by Discovery
Employees Worked With
Randi Pannick, Robert Schucking
November 13, 2018
Friendly and helpful employees Everyone was friendly and welcoming. Julie and Chris followed up days after purchase. Love my new car! I look forward to doing business again in the f Everyone was friendly and welcoming. Julie and Chris followed up days after purchase. Love my new car! I look forward to doing business again in the future. More
by C.J
Employees Worked With
Julie
August 03, 2018
Velar Love my RR Velar, Mike Stillwagon was accommodating as usual. This is the 4th LR I have purchased from Mike. Pleasure doing business with him. Love my RR Velar, Mike Stillwagon was accommodating as usual. This is the 4th LR I have purchased from Mike. Pleasure doing business with him. More
by Cathy
Employees Worked With
Bill, Michael Stillwagon
July 13, 2018
Wonderful service team at this dealership. Thank you. I flew into Jacksonville and my car parked would not start for our long journey home. They quickly helped my daughter and I and made a point to have I flew into Jacksonville and my car parked would not start for our long journey home. They quickly helped my daughter and I and made a point to have our car repaired in a fast manner. I highly recommend this service team and dealership. More
by Shan14
Employees Worked With
Yara and Mari
July 03, 2018
Great experience My salesperson, Jorge Garcia, found me the vehicle I was looking for at a price I could afford. The whole process was easy With no pressure. My salesperson, Jorge Garcia, found me the vehicle I was looking for at a price I could afford. The whole process was easy With no pressure. More
by DanB
Employees Worked With
Jorge Garcia, Jesse
April 12, 2018
Five Stars Exceptional customer service. Dylan Nolan was knowledgeable and kind - if you’re on the market for a new vehicle, I highly recommend Jaguar Land Rover Exceptional customer service. Dylan Nolan was knowledgeable and kind - if you’re on the market for a new vehicle, I highly recommend Jaguar Land Rover Jacksonville. They are the best of the best! More
by RRS2018
Employees Worked With
Dylan Nolan, Michael Stillwagon
April 06, 2018
Best car buying experience ever!!! I had the distinct pleasure of working with Naz on the lease of my new F-Type Jag. Naz is a consummate professional!! Initially worked with Naz via p I had the distinct pleasure of working with Naz on the lease of my new F-Type Jag. Naz is a consummate professional!! Initially worked with Naz via phone since I live in South Florida, but could not locate an F-Type with Manual 6 speed transmission at any dealers down here. Jaguar Jacksonville had 2 to pick from!! Naz took the time to answer all my questions & promptly returned my numerous phone calls. We were able to negotiate the entire transaction via phone, text and email without me once stepping into the dealership. Then when I arrived in Jacksonville to sign the docs, Naz once again took an inordinate amount of time reviewing all the documentation with me and explaining every feature of my new car. “Total customer satisfaction” appears to be his mantra. Can’t thank him enough for his time, patience, and willingness to work with me in structuring a phenomenal deal!!! More
by RZ Driver
Employees Worked With
Naz
