Jaguar Land Rover Jacksonville

Best service ever!!!! Yara is over the top amazing! Everyone in the service department goes above and beyond to make my wife and I feel like family. The level of service, Yara is over the top amazing! Everyone in the service department goes above and beyond to make my wife and I feel like family. The level of service, from Dale in the service bay to Yara/Hampton/Mary up front, is exceptional! I couldn't think of any other place I'd rather go to! Thank you!!!!!! More

Worth the 8 hour drive! Robert and Melodee made my very long service visit a nice one. The update on my vehicle took literally all day and everyone made sure I was updated an Robert and Melodee made my very long service visit a nice one. The update on my vehicle took literally all day and everyone made sure I was updated and comfortable waiting. I drive from TN to have my car serviced and Robert is the reason why.. He understands being upfront and honest. More

Best car buying experience This was the best car buying experience I’ve ever had. No hassle. Thorough and very professional. Dylan was very knowledgeable. Great overall experie This was the best car buying experience I’ve ever had. No hassle. Thorough and very professional. Dylan was very knowledgeable. Great overall experience! I would definitely recommend this dealership! More

Very good Dealership As a new customer to this dealership and the brand “Land Rover” Jorge G. “The sale consultant” was extraordinary. As to be expected, we had a ton of q As a new customer to this dealership and the brand “Land Rover” Jorge G. “The sale consultant” was extraordinary. As to be expected, we had a ton of questions and concerns but Jorge never made us feel like we were a bother. He was very eager to help and work with us, especially with our late schedule. He was never pushy but instead tried to present us with different options that would fit what we were looking for. He was very knowledgeable and accessible whenever we were confused or needed clarity. Jorge made this experience very pleasant. However, we were a bit stunned by the Land Rover policy on exporting your vehicle seeing how we were only leasing the vehicle. That does not take away from the wonderful experience Jorge gave us. Thank you Jorge, keep up the good work. More

Great experience Came in and left in less than 2 hours with the car we wanted. Worked with Liam Beckford, who was super nice and friendly.Really nice experience! Came in and left in less than 2 hours with the car we wanted. Worked with Liam Beckford, who was super nice and friendly.Really nice experience! More

Repeated lack of transparency and commitment to brand I am beyond frustrated with Land Rover Jacksonville. In December 2016, I took delivery of a custom ordered 2017 Range Rover Evoque from Arostocrat Lan I am beyond frustrated with Land Rover Jacksonville. In December 2016, I took delivery of a custom ordered 2017 Range Rover Evoque from Arostocrat Land Rover, Merriam, KS. In January 2018, I relocated to Tallahassee, FL. Immediately prior to my relocation, I called Land Rover Jacksonville to inquire about their service arrangements for Tallahassee customers, particularly since I had purchased a prepaid maintenance package. I was very clear that I purchased my vehicle in Kansas. I was informed that concierge services were available at no cost to the customer. After arrival in Tallahassee, I called dealership to discuss a minor service issue and was told that concierge services were not available to me since I did not purchase the vehicle at Land Rover Jacksonville. Early last month I called the dealership again to arrange for my two year service. Since concierge service was not available, I planned to drive to Jacksonville. My appointment was scheduled for 8 AM, Saturday, January 12. At the time I made the appointment, I requested a loaner vehicle. The service advisor confirmed a loaner would be provided to me. I called today to confirm my appointment and availability of the loaner. I was informed a loaner would not be made available since I did not purchase from Land Rover Jacksonville. I was told however, I could rent a car. The failure of this dealership and its representatives to provide consistent answers is beyond troubling and represents incompetence at best, or more gravely, a lack of integrity. I am also appalled by the dealership’s lack of commitment to the Land Rover brand. Regardless of where I purchased my vehicle, I expect to be treated like a Land Rover customer. More

Better than expected Good group, no goofy sales pressure and no games. I will definitely go back when it's time to buy a Rover. Thank you Michael Cohran Good group, no goofy sales pressure and no games. I will definitely go back when it's time to buy a Rover. Thank you Michael Cohran More

Amazing service Customer service was amazing, sales associate was eager to provide my every need for the car of my dreams, net all my wants for the vehicle and went a Customer service was amazing, sales associate was eager to provide my every need for the car of my dreams, net all my wants for the vehicle and went above my expectations More

Friendly and helpful employees Everyone was friendly and welcoming. Julie and Chris followed up days after purchase. Love my new car! I look forward to doing business again in the f Everyone was friendly and welcoming. Julie and Chris followed up days after purchase. Love my new car! I look forward to doing business again in the future. More

Velar Love my RR Velar, Mike Stillwagon was accommodating as usual. This is the 4th LR I have purchased from Mike. Pleasure doing business with him. Love my RR Velar, Mike Stillwagon was accommodating as usual. This is the 4th LR I have purchased from Mike. Pleasure doing business with him. More