Jaguar Land Rover Jacksonville

Very efficient service. Quick diagnosis and expedited completion with our having scheduled travel plans. Thanks Quick diagnosis and expedited completion with our having scheduled travel plans. Thanks More

Great service. True to their word. Always communicates each step of the process. Would recommend to friends. True to their word. Always communicates each step of the process. Would recommend to friends. More

I took my vehicle in for a scheduled service and my service advisor, Dan, had not documented my concerns. I spoke with my service advisor back in April and discussed several dents & scratches on the pa service advisor, Dan, had not documented my concerns. I spoke with my service advisor back in April and discussed several dents & scratches on the paint. He failed to contact the necessary parties for repair and failed to communicate the need for a loaner vehicle. I live 3 hours away from Jacksonville. I was told that I would need to come back next month, July 7th, for the rest of the service to be completed. I voiced my concern for the poor customer service and it wasn’t taken seriously. The service advisor could care less! He acted as if he was hearing my concerns for the first time. I would advised anyone to purchase their vehicle from a dealership that respects and appreciates All of their customers. Land Rover of Jacksonville, FL employs staff who does not! More

No problems so far so good! ! Always courteous and eager to care of any issues that I may have with my rover. ! Always courteous and eager to care of any issues that I may have with my rover. More

Was handled quickly and efficiently with right outcome for all i am very satisfied with transaction for all i am very satisfied with transaction More

Had an excellent customer experience with Daniel and Fields Land Rover! Thanks for your good service! Fields Land Rover! Thanks for your good service! More

Service was fast and completed quickly. I had lunch nearby and the car was ready before I completed my meal I had lunch nearby and the car was ready before I completed my meal More

Ordered my dream car (2023 Range Rover Full Size) in early 2022 and it delivered in November of 2022. It was everything I could have expected up until it required service. The Service department is noth early 2022 and it delivered in November of 2022. It was everything I could have expected up until it required service. The Service department is nothing short of thieves. $600 for an oil change. That was expected. Them trying to fleece me for $1900 on brakes after 16k miles was where it got criminal. Refusing to allow them to “replace, repair, etc” led me to two other opinions. Going with the second option I learned that the brake line sensor had broken off which is the reason why my “breaks need replacing” light became illuminated on my dash. Coincidentally, at the same time when taking it in to Fields they said I needed new breaks. I have principles and immediately traded my car in. I only rate this dealership as a 2 and not a 1 as to not be confused with someone who mistakenly placed a 1 thinking that was a top rating. These people are crooks! More

For over a decade, Land Rover Fields has consistently proven itself to be the gold standard in automotive service centers. From my very first visit, the exceptional care and professionalism displayed by proven itself to be the gold standard in automotive service centers. From my very first visit, the exceptional care and professionalism displayed by the team, particularly Mary and Dale, have made every experience outstanding. Their personalized approach makes me and my family feel genuinely valued as customers. Mary’s attention to detail and warm communication ensure that every question is answered and every concern is addressed promptly. Dale’s expertise and dedication to quality service give me complete confidence that my vehicle is in the best hands. The entire staff at Land Rover Fields goes above and beyond, whether it’s efficiently handling routine maintenance or tackling more complex repairs with precision. Their commitment to excellence, transparency, and customer satisfaction is unmatched, which is why I’ve remained a loyal customer for over ten years and will continue to trust them with all my Land Rover needs. I wholeheartedly recommend Land Rover Fields to anyone seeking a service center that truly cares about its customers and delivers unparalleled results. More