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Bill Jacobs Land Rover - Service Center

Hinsdale, IL

4.5
227 Reviews
Call Service Center (630) 659-1152

227 Reviews of Bill Jacobs Land Rover - Service Center

Sort by
May 28, 2024

i received excellent service from Mike Mashburn. He is personable and knowledgeable and made the process of getting some warranty work done very seamless. More

by bain.allison
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mashburn
Report | Print
May 29, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jaguar Hinsdale Service. Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
May 27, 2024

Attentive and professional customer service. The dealership continually provides expert care and feedback , in a welcoming environment! More

by Kttaylor87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Santiago
Report | Print
May 29, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

May 29, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Helpful
May 26, 2024

Excellent explanation of necessary mechanical work needed & why beneficial & safety …..On time completion & all work performed More

by JRCALFA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronny Bataineh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Gallovitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 27, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

Helpful
May 25, 2024

Brought my vehicle in specifically for an electrical issue. $300 later and unable to determine the issue I left with nothing but a video. Automotive 101 would be to check the power source such as More

by katchavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rather not
Report | Print
May 27, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (630) 325-9955 when you have a chance. Thank you, and we look forward to hearing from you.

Helpful
May 24, 2024

Jawad Sayal was great to work with. He kept me updated and asked if I needed More

by colleen.matthews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jawad Sayal
Report | Print
May 26, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 26, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Land Rover Hinsdale! We are always more than happy to assist you if anything else comes up. Take care!

May 26, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Land Rover Hinsdale Service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
May 23, 2024

Great service! Would definitely be coming back. Lewis was amazing. The overall experience was incredible pleasant. More

by titus_eapen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis
Report | Print
May 25, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

May 25, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 25, 2024 -

Jaguar Land Rover Hinsdale responded

HI, thank you for your kind review; we are happy to pass along your comments to the team here at Jaguar Hinsdale Service! We hope to see you soon!

Helpful
May 23, 2024

Dealship staff was friendly and helpful. Would recommend to friends and family in the future. More

by marquezalfredo628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio
Report | Print
May 25, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

May 25, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

May 25, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thanks for the recommendation, and have an amazing day!

Helpful
May 21, 2024

I always take my car there They have great service I’ll definitely go back there More

by ALHNAITY1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Holman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jawad
Report | Print
May 22, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
May 21, 2024

Great customer service everyone made you feel welcome from the time you drive to the picking up your vehicle More

by ATF33RBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
May 23, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you for taking the time to leave a review for us at Land Rover Hinsdale. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 23, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 24, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
May 19, 2024

Poor communication about services and clear lack of expertise when it comes to repairs. I had my car serviced and laid $2,000 only to have the engine light come on and another $1500 estimate. I believe More

by Jaguar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lewis in the Service Department
Report | Print
May 21, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. When you have an opportunity, please reach out to us at (630) 325-9955 so we can try to restore your confidence in our business. Thank you for taking the time to reach out to us, and we hope to hear from you soon.

May 22, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (630) 203-9772 so we can understand your situation better to try and turn your experience around. Thank you, Land Rover Hinsdale Service

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