Bill Jacobs Land Rover - Service Center

Jaguar XJ50 Bill Jabobs Land Rover serviced my 2016 Jaguar XJL immediately when other dealership would only give me 3 weeks out. They immediately ask me to stop Bill Jabobs Land Rover serviced my 2016 Jaguar XJL immediately when other dealership would only give me 3 weeks out. They immediately ask me to stop driving the car and it was towed into the dealership. There concern for me was important and there service was excellent. Based on this exceptional service, I leased a 2019 XJ50 the next week! Thank you for really caring about your customers. Kelvin Mclaurin More

WORST EVER The sales doesnt know how to handle upfront payment for the car. The whole service team stinks. They had my car for 1 full week giving me nonsense exc The sales doesnt know how to handle upfront payment for the car. The whole service team stinks. They had my car for 1 full week giving me nonsense excuses. My only work was oil change. Stupid people all round in the dealership. The fault codes were the same when they returned the car to me. I dont know if they even touched the car. Don't step in this dealership ever. More

DISSAPOINTED ON THE RANGE ROVER SERVICE AND CAR AS WELL I ALMOST GOT KILLED IN A CAR ACCIDENT BECAUSE THE WINDSHIELD WIPERS STOPED WORKING IN THE EXTREME HEAVY RAINY WEATHER. I WENT TO RANGE ROVER HINSDALE I ALMOST GOT KILLED IN A CAR ACCIDENT BECAUSE THE WINDSHIELD WIPERS STOPED WORKING IN THE EXTREME HEAVY RAINY WEATHER. I WENT TO RANGE ROVER HINSDALE , IL AND THEY WOULD CARE LESS. THEY SAID COME AFTER ONE WEEK AND A HALF AND GO RENT A CAR OUT OF YOUR PACKET AT ENTERPRISE. WHEN YOU BUY A CAR THEY WILL TELL YOU THAT IF SOMETHING GOES WRONG WITH YOUR CAR THEY WILL GIVE YOU A LOANER . WELL, THAT'S A COMPLETE LIE. WORST EXPERIENCE OF MY LIFE !!!!!! More

Best palce Best place to deal with. They can do what is needed. It is always nice enviorment , everybody is profesinal. Never had any issused with making the ap Best place to deal with. They can do what is needed. It is always nice enviorment , everybody is profesinal. Never had any issused with making the appoitment. More

Horrible experience with their service department. The coolant level light was on indicating it was low and the tire warning light was on. I have a 7am appointment on Monday, and scheduled the appointmen coolant level light was on indicating it was low and the tire warning light was on. I have a 7am appointment on Monday, and scheduled the appointment 5 days earlier. Drop the car off Sunday night so it is there on time. Wait all day Monday with no call. I call them at 7pm and leave a message. Call at 9am Tuesday morning and am told the car has not been looked at yet and cannot give me any info when it will be. I say that I had a Monday, 7am appt. and I'm told that is for them to do paperwork, not to fix the car. She will have the service advisor call me back. I call again at 1pm to check on the status. After being placed on hold, the man comes back asking if I'm calling about alternate transportation. I said I'm calling about the status of my car. He says it will be a few days. I tell him I will be there in 20 minutes to pick up my car. I arrive at the dealership and ask for my key and car. Joe comes out acting like nothing is wrong. First he says he called me on Monday, then he didn't get any of my messages. He will offer me a loaner car. I said no-give me my car back. Then he says what if he can get my car serviced faster? I say to him why aren't you doing that now. I walked out with my car. Will never go back. Too bad for them. We were considering purchasing a 2015 Range Rover at the end of the year. Probably will buy one and not from Bill Jacobs. Not under any circumstance. Poor service. I wish I could give them zero stars. One is too many. More

I am in sales and service in a different industry, so I am super-sensitive to being treated well as the client. I drive a 2010 Range Rover Sport. I had normal maintenance done on the car and Linda arrang am super-sensitive to being treated well as the client. I drive a 2010 Range Rover Sport. I had normal maintenance done on the car and Linda arranged for a new LR4 for me to drive so I wouldn't be stranded. Her thinking of things like this is why I keep coming back. When the car had an issue 3 days after this service call, I brought it back to the dealership as an emergency and Linda took care of it all. She showed great care for me and for the safety of the vehicle. She also didn't charge me for the return trip. This kind of client service breeds loyalty---big loyalty. Thank you for the great service, and thank you for Linda. Oh yes, and I LOVE the car....this is my third one! More

...first and foremost, Linda was totally professional, knowledgeable, thorough and friendly in explaining the rather complicated service that was performed on my Range Rover...she kept me up to date on th knowledgeable, thorough and friendly in explaining the rather complicated service that was performed on my Range Rover...she kept me up to date on the progress of the service, costs and issues of concern that arose with the inspection...through out our relationship, she has earned my total trust and respect...the mechanics' work that was done was excellent, the pricing was fair and the car was returned in excellent shape. More

My experience at Bill Jacobs Land Rover was excellent! Joe Rosone is the best. He listened to my concerns and made sure that everything was taken care of with my Range Rover Sport. Joe called me with up Joe Rosone is the best. He listened to my concerns and made sure that everything was taken care of with my Range Rover Sport. Joe called me with updates on the repairs. I have dealt with many different dealerships, Joe Rosone made this smooth and easy. I highly recomend Joe Rosone and Bill Jacobs Land Rover. More

I have serviced two Land Rovers at Bill Jacobs, I have delt with both Linda and Joe in service and have always been satisfied with the treatment my wife and I have received for both warranty and maintenen delt with both Linda and Joe in service and have always been satisfied with the treatment my wife and I have received for both warranty and maintenence repairs, I did not purchase my first land Rover there but when I needed service they treated me as if I did. More