Bill Jacobs Land Rover - Service Center

Service department was incredibly helpful. Very prompt and kept me informed in a prompt and professional manner. Jawad was a pleasure to work with. Exceptional service. Very prompt and kept me informed in a prompt and professional manner. Jawad was a pleasure to work with. Exceptional service. More

My experience with this dealership and my service advisor Bill Spencer has been nothing short of amazing. Every time I have my car serviced I am treated with courtesy and respect and my car is always taken c Bill Spencer has been nothing short of amazing. Every time I have my car serviced I am treated with courtesy and respect and my car is always taken care of. I would recommend this dealership and Bill Spencer as an advisor to all of my family and friend’s! More

Jawad was extremely polite and kept me up to date on the status of my vehicle. status of my vehicle. More

I dropped my car off today and had a great experience in the service dept with everyone especially Mike Mashburn who was very personable and outlined what would happen with my vehicle and received a nice lo the service dept with everyone especially Mike Mashburn who was very personable and outlined what would happen with my vehicle and received a nice loaner as well! More

Bill did an excellent job at getting what I needed done for my vehicle. Very welcoming and professional! for my vehicle. Very welcoming and professional! More

Great dealership, Mike Mashburn assisted me today and provided good service as expected from this location. provided good service as expected from this location. More

I have worked with Mike twice now at Land Rover Hinsdale. Not only is he polite and personable, but he always provides a full explanation of everything in a related, easy to understand manner. When I come to Not only is he polite and personable, but he always provides a full explanation of everything in a related, easy to understand manner. When I come to the dealership, I know I'll be in good hands with Mike. More

I'm getting the same code on my engine $11,000 ago, P0299 turbo boost. Service team sold me a turbo charger with gasket. Gave it back to me and code came back. I bring it in and sold me a soleno P0299 turbo boost. Service team sold me a turbo charger with gasket. Gave it back to me and code came back. I bring it in and sold me a solenoid vacuum valve. Gives it back and unable to leave the lot because car shorted out. Told i need 2 new batteries, a starter, relays, engine controller modules and cables to make it start. Gives it back to me and it ....... Seems like I have the same problems from the very start of our business together. How much more money and my time do you guys need of me to give me what I paid for? This stuff has a limited warranty yet our track record isn't looking good at all. I bring it in and I gain more problems. From new parts and components to missing or broken bits on the car. The second battery is for the start stop battery. Motor isn't cutting off as designed. So why did you sell me one saying I needed one to start the car but the car runs without it working. See you soon, I hope this is how everyone gets serviced. More

I scheduled service at this location with a woman representative. I told her that I’m from out of state and my check engine light came on while I was driving it to Chicago. I told her that I will nee representative. I told her that I’m from out of state and my check engine light came on while I was driving it to Chicago. I told her that I will need to get it seen before I drive back to Baltimore by the end of the week. The lady confirmed my appointment. On the day of the appointment, I talked to Mike and mentioned to him that I’ve never been to that location before because I’m not from Chicago and just wanted to get it checked. When my wife got there, she was told that because we’re from out-of-state, they will not be able to look at it until next week. I don’t understand why Mike did not mention it to me when we talked. My wife wasted her time driving there and could’ve prevented getting into an accident, had Mike told me that they won’t be able to see the car. This is so unfair and unprofessional. Now we have to drive back to Baltimore with a check engine light on and a damaged vehicle. More

Recently, my 2021 Range Rover Sport had the driver's side window broken out in a Chicago parking ramp. I live in Iowa and my wife was in the city with my grandchildren when this happened. She called me in window broken out in a Chicago parking ramp. I live in Iowa and my wife was in the city with my grandchildren when this happened. She called me in a panic for obvious reasons. So I called Hinsdale LR (who I bought my second Rover from in 1996) and spoke to Raul in service. That was at 3:00 pm. By 4:30 pm Raul had my wife and kids in a loaner car and back into the city. That was awesome service and my vehicle was fixed in two days. Steven Junge More