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Bill Jacobs Land Rover - Service Center

Hinsdale, IL

4.6
340 Reviews
Call Service Center (630) 659-1152

340 Reviews of Bill Jacobs Land Rover - Service Center

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May 04, 2024

Outstanding experience with the service department, and my service advisor Jawad Sayad was courteous and provided exceptional service. More

by tremayne simpson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jawad Sayad
Report | Print
May 06, 2024 -

Jaguar Land Rover Hinsdale responded

Hello Tremayne, we're happy you found our staff to be so supportive during your experience here at Land Rover Hinsdale Service. We are always more than happy to assist you if anything else comes up. Take care!

May 06, 2024 -

Jaguar Land Rover Hinsdale responded

Hi Tremayne, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 04, 2024

Jawad is great service advisor to work with. He’s very knowledgeable and provides great customer service! More

by Mjcadet17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jawad
Report | Print
May 05, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 01, 2024

I just purchased the car two weeks ago and I found a screw in my tire over the weekend. I contacted The service department who immediately invited me in. Jawad in service was so kind and helpful which w More

by BASSIE8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jawad
Report | Print
May 02, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 03, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!

May 01, 2024

Rail Pesina Jr is someone I feel I can trust with his clear explanations and honest feedback More

by TONY.HAMPTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Pesina Jr 5 ⭐️
Report | Print
May 03, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

April 30, 2024

Joe is phenomenal. A good guy. Great customer service. Proficent in his job. Marcus is great. More

by Victoria Atkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rosone
Report | Print
May 02, 2024 -

Jaguar Land Rover Hinsdale responded

Hi Victoria, thank you for your kind review; we are happy to pass along your comments to the team here at Land Rover Hinsdale! Thank you, and have a fantastic day!

April 30, 2024

Great customer service. Unable to find the problem in my Land Rover after spending almost 3k on tests. They didn't know what was the problem. More

by yadira.1324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul
Report | Print
May 11, 2024 -

Jaguar Land Rover Hinsdale responded

Hi Yadira.1324, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Land Rover Hinsdale Service, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (630) 203-9772 to discuss ways we can better serve you in the future.

April 30, 2024

Appointment was scheduled for the car but the shop never even looked at it. 2 weeks later I went to pick up the car and was greeted with immense attitude for picking up the car. 0/10 experience and would no More

by WPH XKR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill, Raul
Report | Print
May 02, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we regret to hear that you had this experience with us. If you are willing to give us another chance, please reach out to us at (630) 325-9955 to speak to our manager directly.

April 30, 2024

From the moment I pulled in everyone I dealt with from the service desk to the service advisor was absolutely excellent they were very Knowledgeable about the Range Rover product More

by taja1love
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Spencer
Report | Print
May 02, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 27, 2024

That was a pleasant experience! Mr Raul is a good advisor, he is friendly and considerate! More

by 1305108799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul
Report | Print
Apr 29, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

April 25, 2024

This dealership is very goof with services. Everyone is friendly and cooperative. It has a good environment More

by APAYNE8
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mashburn——a10
Report | Print
Apr 28, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 28, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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