Bill Jacobs Land Rover - Service Center

Bill was professional and kind, followed up to see if everything was ok. Explained the issue with patience. everything was ok. Explained the issue with patience. More

Quick to get me in when I had a problem, great communication, efficient service, and phenomenal customer service (Raul)! communication, efficient service, and phenomenal customer service (Raul)! More

I had a flat tire and stopped in the service department without an appointment and I needed a new rim! So grateful to the team here as I would have kept driving around and adding air in the cold and possib without an appointment and I needed a new rim! So grateful to the team here as I would have kept driving around and adding air in the cold and possible been stranded. More

Raul was very helpful explaining the issues to me. He also took time to work with me programming my GPS. The entire staff that I was in contact with was polite, friendly and helpful. He also took time to work with me programming my GPS. The entire staff that I was in contact with was polite, friendly and helpful. More

Thank you Bill for always providing excellent service. You are appreciated. Happy New Year. Continued success You are appreciated. Happy New Year. Continued success More

Be very careful with the services upsell! Our advisor, Joe, convinced us that we needed almost $4,500 in services based on owners manual recommendations for our 30K service. This included thi Our advisor, Joe, convinced us that we needed almost $4,500 in services based on owners manual recommendations for our 30K service. This included things like engine flush, injector cleaning, trans and diff fluid change, etc. None of these were necessary - we only wanted an oil change. Once I confirmed that these were not recommended until over 100K miles I called and cancelled them all and just had the oil change done. The service techs were great! Very thorough and sent a video explaining everything they saw. This is why 3 stars and not ZERO. Beware of the service manger upsell!!! More

Thank you, Joe for the efficient service on my 2019 Jaguar XL! Making the appointment was easy and listening to me describe what I needed to be done, you understood and fix the problem . The icing on t Jaguar XL! Making the appointment was easy and listening to me describe what I needed to be done, you understood and fix the problem . The icing on the cake was Picking up my car and having it freshly washed! Thank you very much More

It was time for my Range Rover Velar to be serviced and my check engine light had come on, so as always I took it to Bill Jacobs Land Rover of Hinsdale. From the time I arrived until the end of the appoint my check engine light had come on, so as always I took it to Bill Jacobs Land Rover of Hinsdale. From the time I arrived until the end of the appointment Mike Mashburn provided excellent customer service. He suggested we begin with the most pressing issues on the car first, then re-assess if more issues are identified. Additionally, I needed a loaner/rental car and had to use the external service. Mike had them bring the car to the dealership so I did not have to make my way there or wait for a transport to the rental location. I really appreciated that gesture. I have gotten to know Mike since my vehicle has been serviced at this location and he is always fair and a straight shooter (he’s funny too!). Now I just have to wait and see what all needs to be done on my vehicle, but I know he will help me to do what’s needed and what’s best. More

Why 15 words when one word will do. Great service and coffee great show room. Nice lacation Great service and coffee great show room. Nice lacation More

The service was very thorough. I purchased my 2022 Range River Sport through Cavana. I was very pleased with their service as well. I wanted to make sure everything was up to par. I purchased my 2022 Range River Sport through Cavana. I was very pleased with their service as well. I wanted to make sure everything was up to par. Hinsdale Haguar/Land River did a great job confirming everything was ok. More