Bill Jacobs Land Rover - Service Center

The customer service is good but they have a very difficult time diagnosing problems. I dropped my car off with an exterior engine sound and interior knocking. They were unable to identify the exteri difficult time diagnosing problems. I dropped my car off with an exterior engine sound and interior knocking. They were unable to identify the exterior sound until I documented it with video and never fixed the interior knocking despite noting it in their paperwork. More

Joe did a great job of listening to my concerns about my vehicle and making everything was addressed properly. Also kept me informed about the vehicle, repairs, and timeline it would take to have the vehicl vehicle and making everything was addressed properly. Also kept me informed about the vehicle, repairs, and timeline it would take to have the vehicle finished. Would recommend and come back again. Thank you. More

Great customer service! Great communication! I appreciate being kept in the loop via text messages. Joe Rosone is the best!! Great communication! I appreciate being kept in the loop via text messages. Joe Rosone is the best!! More

Skip andBill are outstanding! Great service experience! Professional and knowledgeable. Highly recommended to all in greater Chicago. Great service experience! Professional and knowledgeable. Highly recommended to all in greater Chicago. More

Bill Jacobs Jaguar Land Rover in Hinsdale has continuously been my dealer of choice. The service department has truly looked after my vehicles that I have had through the years. A big part of my continuously been my dealer of choice. The service department has truly looked after my vehicles that I have had through the years. A big part of my ability to make this statement is because of the stability of this dealerships ability to keep their great employees. Joe Rosone my service writer has been handling my vehicles for close to two decades. His honesty and integrity is what keeps me coming back to this dealership. Joe knows these vehicles in and out and is both understanding and compassionate of my needs as a customer. If you are not satisfied with your current dealerships service department, you need to reach out to Hinsdale Land Rover and speak to Joe Rosone. You will be happy you did. More

Mike did an amazing job at keeping me informed every step of the way and that everything was taken care of to my satisfaction. I couldn't be happier with the service I received. Great experience! of the way and that everything was taken care of to my satisfaction. I couldn't be happier with the service I received. Great experience! More

I had a great experience with Bill, who offered me my service options, and did not try to oversell me. The dealership also did a nice job washing the car, which was a great bonus. service options, and did not try to oversell me. The dealership also did a nice job washing the car, which was a great bonus. More

Overcharged parts by 40% over surrounding dealerships. Also told me I had to get reimbursed directly by warranty company. Warranty company said they prefer to pay dealer directly. Also told me I had to get reimbursed directly by warranty company. Warranty company said they prefer to pay dealer directly. More

excellent customer service, Joe arado e is incredible. they take great care of me everytime they take great care of me everytime More

Very nice place. People were nice. Could be better at communicating. I didnt hear anything for three days despite an appointment. An extra charge for Credit Cards People were nice. Could be better at communicating. I didnt hear anything for three days despite an appointment. An extra charge for Credit Cards is frustrating. Pricing is high. More