Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
184 Reviews of Bill Jacobs Land Rover - Service Center
Sort by
July 26, 2023
I scheduled service at this location with a woman representative. I told her that I’m from out of state and my check engine light came on while I was driving it to Chicago. I told her that I will nee representative. I told her that I’m from out of state and my check engine light came on while I was driving it to Chicago. I told her that I will need to get it seen before I drive back to Baltimore by the end of the week. The lady confirmed my appointment. On the day of the appointment, I talked to Mike and mentioned to him that I’ve never been to that location before because I’m not from Chicago and just wanted to get it checked. When my wife got there, she was told that because we’re from out-of-state, they will not be able to look at it until next week. I don’t understand why Mike did not mention it to me when we talked. My wife wasted her time driving there and could’ve prevented getting into an accident, had Mike told me that they won’t be able to see the car. This is so unfair and unprofessional. Now we have to drive back to Baltimore with a check engine light on and a damaged vehicle. More
by cabo22
Employees Worked With
Mike
Helpful July 03, 2023
Recently, my 2021 Range Rover Sport had the driver's side window broken out in a Chicago parking ramp. I live in Iowa and my wife was in the city with my grandchildren when this happened. She called me in window broken out in a Chicago parking ramp. I live in Iowa and my wife was in the city with my grandchildren when this happened. She called me in a panic for obvious reasons. So I called Hinsdale LR (who I bought my second Rover from in 1996) and spoke to Raul in service. That was at 3:00 pm. By 4:30 pm Raul had my wife and kids in a loaner car and back into the city. That was awesome service and my vehicle was fixed in two days. Steven Junge More
by Steven Junge
Employees Worked With
Raul in the Service Department
February 28, 2023
My Service experience with Joe Rassone and Raul could not have been smoother or more prifessional. They did a tremendous job getting my loaner car as well as getting my vehicle serviced in a timely manner. have been smoother or more prifessional. They did a tremendous job getting my loaner car as well as getting my vehicle serviced in a timely manner. Highly recommend Joe Rassone and Raul for any service needs. Thank You More
by JIII
Employees Worked With
Joe Rassone
January 26, 2023
Worst service center I ever experienced. We bought our car in Schaumburg but have had it serviced at the Hinsdale facility ever since Covid hit. Between being shuffled from sales, to servic We bought our car in Schaumburg but have had it serviced at the Hinsdale facility ever since Covid hit. Between being shuffled from sales, to service, and back to sales to try to get our "Remote Starting" bug fixed, I can only say I will never step foot into that facility again. Waited over an hour to get someone to finally say they couldn't fix it and would need to go back to the original dealer. What!!! So if I bought in another state they would want me to drive 600 miles. Beyond rude, and what really is irritating is the showroom was empty along with service and everyone just standing around. Why not save everyone time and simply tell us they couldn't fix the bug with their remote starting capability. More
by dowbeater
Employees Worked With
2 salespeople, 3 service agents
August 06, 2022
Service guy name Mike excellent service I really appreciate professionalism Look forward to seeing him on my next visit thank you Mike appreciate professionalism Look forward to seeing him on my next visit thank you Mike More
by Dernodo72
Employees Worked With
Mike in-service
December 21, 2021
Vehicle was in service for over a month(11/10/2021) for warranty work and did not receive any updates until I called(12/20/2021) multiple times and finally emailed the Service manager and finally got a cal warranty work and did not receive any updates until I called(12/20/2021) multiple times and finally emailed the Service manager and finally got a call back. They also claimed that the TPMS sensor went bad while it was in their possession, that's why they couldn't work on the car, and charged me over $350 to replace the sensor for them to release the vehicle. Worst service I have ever dealt with a luxury service department!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More
by jchung
Employees Worked With
Joe and Kevin Wales
October 01, 2021
I brought my F Type in for an oil change and while there I had to visit the sales department to get the Jaguar Remote App installed on my phone and synced with the car, Jason Yap was the sales person who no I had to visit the sales department to get the Jaguar Remote App installed on my phone and synced with the car, Jason Yap was the sales person who not only took the time to install the app he also spent the time walking me through all the features and functions of the app, I couldn't be anymore pleased with the service I recieved! More
by Vince
Employees Worked With
Jason Yap
September 03, 2021
Experience Jaguar Hinsdale and the service individual was Joe. When I first went into get the car scheduled they had issues trying to figure it out because I was from out of state where I bought the car. Jer Joe. When I first went into get the car scheduled they had issues trying to figure it out because I was from out of state where I bought the car. Jerry in Ohio has done a phenomenal job for me over the years and I am sorry I had to move and look for a new dealership where the experience went from a ten down to a 0 or 1. At Hinsdale they had to speak with the manager of service to figure it out and then said ok we can get it scheduled and this was about two months. So the morning I brought the car in as they pulled up the information they questioned why I had it in here so I had to explain why that we had spoken and as my warranty was getting up it was for one last check up. The individuals name was Joe. He still questioned it and then I said I had spoken to his manager and asked if we needed to speak with him again and he said no we will get this taken care of. I had kids with me which since it was taking longer than just dropping off and picking up a service car they were getting restless rightly so. During this time he tries to sell me on an extended warranty that only their jaguar dealership does which I kind-of questioned since I could only bring not back to there's and secondly I mentioned for him to e-mail it to me as he was writing it down on paper which seemed shady. Also to let you know as I brought the car in I mentioned the skid place was loose and he saw it and said no problem we will get that taken care of as they will have it up on a lift to change the oil. After this for about 45 minutes I was on my way and just to remind everyone I said I could look at a warranty which I was a little skeptical because 1. He was hand writing it and 2. He did not have it in a pamphlet to hand to me which seemed very shady. On top of this which i have never had to do before regarding the service car is to make sure I fill the tank back up with gas when I am done and on top of this had to sign two to three papers for it and they took my credit card. Sad and Unreal. So the day is going on dropped the car off before 8 a.m and around 4:15 or so pm I had to call the dealership since I thought it was a little weird that they had not called me. So I called the dealership as the lady that answered the phone said sure I will get Joe and I thought she was going to put me on hold I stead she hung up on me. So another gentleman called me back which I thought was weird and said the car was ready but kept letting me know that the dealership closes at 6 and to make sure that I had to get back before 6 P.M. I said that this was unfortunate since I had to call the dealership to even know that my car was complete and he kept telling me I needed to be there before they closed. So ended the time out at the park with my family early which was an inconvenient to go get the car. When I pull in the service manager who was supposed to take care of me was sitting there with two other service individuals not on the Phone just talking. He did not come out and say hello or anything else. So I went in to sign paperwork. During this time as they brought the car in I asked the gentleman if the front skid plate was connected and fixed and he said yes of course. So as I am checking out Joe comes up and says hey glad you made it and we were short staffed so thats why he could not call me. I said that is to bad and it would have been nice to know. At this time my kids are tired and needed to get them home for dinner since they were along for the ride. As I put the car seats in and was ready to drive off I though better check the skid plate and it was not connected at all I walked in and said Joe I thought you said this was going to be taken care of to him saying we don't do that extends does that and not them. To then mentioning this is sad because he said they could do that when I checked the car in that morning and another individual as they brought the car up told me they had fixed it. Why lie to me??? As he just kept saying they don't and I asked again then why did you tell me you could which the car would be up on a lift. Just to let everyone know they are plastic clamps that hold it which most dealerships should have. Its a sad sad excuse. So left not happy and disappointed Tired with two hungry kids. Rightfully so. To top it off got the car back to the garage and glad I checked the air in the tires because all of the tire nozzels/covers were loose if I would have kept driving the car they would have fallen off and they were the caps that I received from jaguar for purchasing a new car and I know the dealership in Hinsdale would not have replaced them. Service was poor plus to top it off they spelled my name wrong on the paperwork which I thought would be hard to do since they had copies of my information and no other dealership had missed this before. This is a sad case of I don't know would not go back would give them one star. Just a hunch if miss steps and mis treatment when you have bought and been a loyal customer since the F-Pace first came out. Ordered one of the first ones from the dealership. Cannot say how disappointed I am when it is supposed to be customer service and not feel like I was second or third rate because I was not going to take there special warranty. This is the worst service I have received at a dealership and just sad. More
by js
Employees Worked With
Joe
June 18, 2021
Purchased a DISCO Sport Luxury in December still under Purchased a DISCO Sport Luxury in December still under factory warranty until Feb. I immediately (first week) was hearing noises from the back tir Purchased a DISCO Sport Luxury in December still under factory warranty until Feb. I immediately (first week) was hearing noises from the back tires which I assumed were the brakes(?), they couldn’t diagnose the problem causing noises but claimed nothing was wrong and “said” they replaced the brake pads as precaution. The noise was getting progressively worse month by month so I JUST brought it back in and I’m hit with a $1,800 issue (tire shock replacement?) and a list of suggested repairs/replacements. Again, this is 6 months after purchasing -3 months outside of the warranty and less than 5,000 miles put on it. I now feel that I was sold a lemon. My last car of 10 years was a Range Rover HSE & I have never missed it more than I do now. Aside from my current horrific situation, the sales side was decent, other than feeling blatantly lied to about the “in control” remote which was a new feature to me. Was told that was the reason why this car was priced over $3,000 higher than a xxxx near identical vehicle...yet was never disclosed that it was a 50% working feature AND A MONTHLY SUBSCRIPTION SERVICE! Definitely thought paying $3k for that add-on meant we would HAVE that feature added-on, not another subscription! More
by MOLLY
Employees Worked With
Kevin B?
April 07, 2021
Been buying rovers from this dealership since 1995-26 years. Total of 5 vehicles. Been dealing with Joe for at least 15 of these years. Always find him very knowledgeable and professional with good re years. Total of 5 vehicles. Been dealing with Joe for at least 15 of these years. Always find him very knowledgeable and professional with good recommendations. He is one of your best. More
by jdansnyder
Employees Worked With
Joe Fassone
