Bill Jacobs Land Rover - Service Center

Two people, Joe R. My service advisor and Jane B. have been very helpful in getting my car back running and looking great. It was a bit of a long haul due to parts supp My service advisor and Jane B. have been very helpful in getting my car back running and looking great. It was a bit of a long haul due to parts supply but I was kept informed. The end result is very nice. More

Great service. Lewis does a great job with communication. He always kept me update with what was going on with my car. Lewis does a great job with communication. He always kept me update with what was going on with my car. More

The service center is great! Bill my advisor was great! They take very good care of their clients Bill my advisor was great! They take very good care of their clients More

Mike Mashburn has always made it easiest to get our car serviced and get answers as quickly as possible. We appreciate the personable and thorough checks done by your staff. serviced and get answers as quickly as possible. We appreciate the personable and thorough checks done by your staff. More

JLRH is dependable and communicates well in a timely manner. They take time to explain suggested service and will check to make sure you are covered with any packages and explain if you are not. Year af manner. They take time to explain suggested service and will check to make sure you are covered with any packages and explain if you are not. Year after year they deliver the kind of service one comes to expect. More

I haven't had a lot of interaction with the entire dealership only the Service Dept. I only deal with Joe he doesn't beat around the bush and he tells you what your car needs at that moment and what dealership only the Service Dept. I only deal with Joe he doesn't beat around the bush and he tells you what your car needs at that moment and what could hold off until later. More

Excellent service department. Jawad, my service advisor was extremely communicative about my warranty issue, talked me through the whole thing, and got me into a loaner vehicle so Jawad, my service advisor was extremely communicative about my warranty issue, talked me through the whole thing, and got me into a loaner vehicle so I wasn’t out of a vehicle. My Defender was back to me in great working order and ahead of schedule. I can’t speak highly enough of the professionalism of Jawad and the whole service department. More

The service writer Jawad was very professional and helpful with setting the correct course of action. Great communication and explanation of service! helpful with setting the correct course of action. Great communication and explanation of service! More

My experience with the Land Rover Hinsdale Service Center has been nothing short of exceptional. It’s not often that you walk away from a dealership feeling listened to and cared for as a fellow human being, has been nothing short of exceptional. It’s not often that you walk away from a dealership feeling listened to and cared for as a fellow human being, but Jawad, my service provider, clearly has a huge heart and is an incredible service manager to work with. He was quick, timely, and considerate in his communication—I never felt left in the dark or confused throughout the process of having my car repaired. The estimate and work was laid out clearly and he made it easy to understand. And even though parts ordering added a slight delay to the timeline, I never felt out of the loop as he frequently updated me on the progress. Personally, Jawad is one of the kindest people I’ve had the privilege to interact with at a business. He took time to get to know me when I dropped my car off, and to my surprise when I picked up my car 5 weeks later, asked me about specific topics related to work and family that we had talked about before. His ability to listen and his caring heart was touching to me, especially contrasted to other dealerships I’ve worked with in the area. His hard work, kind spirit, and professionalism is unmatched, and is clearly reflective of the dealership’s leadership and values. I truly can’t speak more highly of Jawad and the team at Land Rover Hinsdale—thank you for working to create a positive culture for your customers! More

Great dealer and Julio was excellent at customer service. Have bought at least 6 rovers from this dealer Have bought at least 6 rovers from this dealer More