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Jaguar Land Rover Hinsdale

Hinsdale, IL

Overview
Employees
Reviews
Vehicles
4.6
654 Reviews
Land Rover Hinsdale, part of Bill Jacobs Motor Sports, takes pride in delivering a level of customer satisfaction beyond your expectations. They create a shopping experience that matches the luxury products they represent. Professional, well-informed, friendly Sales and Service representatives build one-on-one relationships with each customer. Bill Jacobs is a name you can trust, and has been in the automotive business for over 50 years.
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336 E Ogden Ave

Hinsdale, IL

60521

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Showing 654 reviews

October 25, 2024

Didn’t explain fee and wanted me to agree to service that wasn’t even needed. Never want to go back. More

by CRAMOS1977
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill in Service
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Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Here at Jaguar Hinsdale Service, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (630) 325-9955 to discuss ways we can better serve you in the future.

Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we would like to have a better understanding about your experience. Please reach out to us at (630) 325-9955 at your earliest convenience and we will do our best to resolve this with you.

October 25, 2024

Great but pricey. And I never got a resale value on my car per my request. I was contemplating a trade-in, but couldn’t seem to get the information I needed More

by JENNY20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul
Report | Print
Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (630) 325-9955 so we can assist you further.

October 24, 2024

Excellent service! Great communication!!! Would highly recommend. They care about their customers and doing a good job. More

by badgergrad91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Spencer
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Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you so much for your positive comments about Jaguar Hinsdale Service! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2024

The entire process seemed disorganized and unprofessional. Despite agreeing on the price ahead of time, and having submitted my financing application, insurance info, license, trade in VIN, an More

by KIMMERS32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adam Grubbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Vilma
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (630) 325-9955.

Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we regret to hear that your experience with us was not a more positive one. Please reach out to us at (630) 325-9955 when you can so we can address this situation directly. Thank you and have a great day.

October 23, 2024

Everyone is so very nice and polite! I appreciate the video and all the text messages to show me what is happening with my vehicle! More

by lyonskathryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 23, 2024

They are efficient and dependable. Whenever my car needs a little more attention they’re always there to soothe her. More

by JJONES650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t see their names
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Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 21, 2024

My car was not properly fixed, no loaner provided. Still no idea what is wrong with the car More

by Sal
Service Communication
Recommend Dealer
No
Employees Worked With
Rep did not give me his card
Report | Print
Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us at (630) 325-9955 when you have an opportunity, and we will be more than happy to try and turn your experience around.

Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we would like the opportunity to address your concerns. Please reach out to us directly at (630) 325-9955 when you have a chance. Thank you, and we look forward to hearing from you.

October 21, 2024

Very pleased great experience Dan Galloovitch was great with everything and he made sure I was happy from the beginning to the end More

by PANGELOPOULOS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Gallovitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jaguar Hinsdale Service. We are always more than happy to assist you if anything else comes up. Take care!

Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 21, 2024

Excellent experience. Nice people good to work with. Would recommend to other. Five stars. Appreciated More

by watsondb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Sopron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dora Recendiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Vilma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tawny Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, it's experiences like yours that really keep us motivated! Thanks again for the recommendation, and have an amazing day!

Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation and have an amazing day!

October 20, 2024

The service representative at this dealership has made it a joy to work with them. Raoul is in constant contact with me and explains everything very clearly. More

by PMSJ4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raoul Pacina
Report | Print
Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we are so pleased you enjoyed your visit to Jaguar Hinsdale Service! We are always more than happy to assist you if anything else comes up. Take care!

Nov 14, 2024 -

Jaguar Land Rover Hinsdale responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out to us if there's anything more we can do!

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