Jaguar Land Rover Hinsdale

It has been great to me. If you need any new or used premium car, try them. They are so friendly. No harsh on sale. premium car, try them. They are so friendly. No harsh on sale. More

My experience at Bill Jacobs Land Rover was excellent! Joe Rosone is the best. He listened to my concerns and made sure that everything was taken care of with my Range Rover Sport. Joe called me with up Joe Rosone is the best. He listened to my concerns and made sure that everything was taken care of with my Range Rover Sport. Joe called me with updates on the repairs. I have dealt with many different dealerships, Joe Rosone made this smooth and easy. I highly recomend Joe Rosone and Bill Jacobs Land Rover. More

I have purchased multiple automobiles both new and used from Jeff. He has always been very fair and even keeled, as I have to be one of the more difficult buyers. Trade-in values seem to always exceed Ca from Jeff. He has always been very fair and even keeled, as I have to be one of the more difficult buyers. Trade-in values seem to always exceed Car Max and other local dealers. We are now at a point that even if I am not buying a Land Rover, I call him and he finds me what i'm looking for. More

I have serviced two Land Rovers at Bill Jacobs, I have delt with both Linda and Joe in service and have always been satisfied with the treatment my wife and I have received for both warranty and maintenen delt with both Linda and Joe in service and have always been satisfied with the treatment my wife and I have received for both warranty and maintenence repairs, I did not purchase my first land Rover there but when I needed service they treated me as if I did. More

Purchased a 2011 Range Rover HSE. Second vehicle that I have purchased from Bill Jacobs. Great transaction! Called ahead and the vehicle was ready and waiting to be test driven. Liked the car and Daniel have purchased from Bill Jacobs. Great transaction! Called ahead and the vehicle was ready and waiting to be test driven. Liked the car and Daniel offered it at a very fair price. Daniel was very knowledgeable about the vehicle and was able to compare and contrast it to both the 2006 and 2003 Range Rover's that I owned previously. All of the paperwork got filled out quickly and I was soon on the road in my new Range Rover. I would hihgly reoommend the dealership and Daniel. More

Have a 2008 LR2 from this dealer and have previously owned a LR3 and Discovery from them as well. so i have purchased 3 cars over the last 7 years from them, not the mention thousands of dollars a year owned a LR3 and Discovery from them as well. so i have purchased 3 cars over the last 7 years from them, not the mention thousands of dollars a year or servicing and even add on like tow hitch systems, racks, etc. I would assume that this makes me a good and valuable customer. But not according to Bill Jacobs philosophy I guess. Every time I call for service they treat it like I am causing an inconvenience for them. If you happen to need a loaner, then forget it, you are downright a pain in the ass to them and they let you know it. They are very rude, are not accommodating at all and sure know how to push the upsell. With my LR3 HSE, I had to bring it in 6 times for a leaking windshield. 6 freaking times for 1 issue before they actually did it right. Which should have been a sign to me that their technicians are crap. But I, like a fool, put trust in them and continued working with them. This last time i had to take my car in, they couldnt give me a loaner so they gave me a real cheap rental car and the service took 7 days longer than they promised. This means that i had to drive around in the cheap rental for an extra week..the kicker was, that when I picked up my car and paid $2100 for the service, I turned it on and the air conditioning and rear wiper werent working anymore. Nothing was wrong with these two components when I brought it in. now it was broken. so I had to pull it back into the service center and leave it again (they already had it for 2 weeks). Of course they couldnt see it right away, so they sent me away with a loaner. Then they called me 3 hours later and said they fixed it and I needed to get the loaner back to them by 5:30 (which was 1.5 hours away) or they would start charging me $100 per day!! When I explained to them that I could not make it back again that day, they really harassed me and gave me a hard time. Of course they closed the next day and day after so they were pissed that they couldnt have their loaner back that day... how about I charge them $100 per day for the 7 extra days they took to fix my car the first time! Basically they are rude, the technicians are horrible, they are not accommodating, they have no customer service at all and they will cost you money! Do yourself a favor and do not work with them. I have worked with them now for 7 years and it has gotten worse and worse over the years. do not shop there. if you want decent service go somewhere else. Also, when I bought my last one, the sales person was actually complaining to me (during the test drive) that he was pissed that he got stuck with me cause another client was buying a more expensive car and the sales person that was senior to him took that deal to handle cause it was more commission. I started with the senior guy and when the other client walked in, he dumped me off onto the new guy AND the new guys was stupid enough to tell me that anc complain to me that he was not going to make as much money from me. Run away. if you are going to spend that much money on a car, you should be treated well. dont work with them. More

Although I live closer to the Hinsdale dealership, I bought my car through Naperville because the salesperson in Hinsdale was so bad - uninformed, ill-trained, etc. They agreed to let me service it in bought my car through Naperville because the salesperson in Hinsdale was so bad - uninformed, ill-trained, etc. They agreed to let me service it in Hinsdale and I have never been satisfied. Linda in particular is the worst service person i have ever dealt with in any industry. She never fails to tell me that her salary depends on the score she gets on her satisfaction surveys. She constantly harangues us about when we're going to pick up the car (um, we work too, we'll be there before you close!!). She talks to me as if I'm nothing but an inconvenience to her. When I've had to go in and wait in their service area, the salespeople use absolutely offensive language as if they don't know customers might be waiting. I'm not a prude, but in what circumstance is it okay to use the 'c' word in a business setting? I've spoken to the dealer's service manager as well as to the regional service manager. They both tell me they can't imagine what might be happening since this dealership has such high satisfaction ratings. Really? I don't care - I'm telling you about MY experience. It's no wonder the individual service is so bad with leadership that cares so little. In fact, their "courtesy" license plate holders read "Hindsdale" - misspelling the town's name - and they don't care enough to send them back and get holders with the dealer's name spelled right? Or maybe they just give those to their "special" customers..... In short, I have stopped taking my car there. Life is too short and my money is too valuable to me. More

I have bought many cars from this dealer. They are great to work with and I will continue to purchase cars from them. The staff is very friendly and they are easy to work with. I have gotten to know Jeff Vo to work with and I will continue to purchase cars from them. The staff is very friendly and they are easy to work with. I have gotten to know Jeff Vollmuth and he is very helpful in my auto purchases. More

I am thrilled with my vehicle and I will say their Service Department is truly fantastic. I actually look forward to bringing my car in. How many people actually say they enjoy or don’t mind bringing Service Department is truly fantastic. I actually look forward to bringing my car in. How many people actually say they enjoy or don’t mind bringing their car in for service? I can tell you I have never thought that about any other car I have ever owned. Anytime I call, I am made to feel like the most important customer of the day. You can’t plan car issues, sometimes things happen but Linda fits you in and makes sure she takes care of your needs. In the end I was sold a great vehicle, but they didn’t just shake my hand and bid me a good day. What they did was pass me along to an awesome service department to keep me a happy customer. It makes me look forward to my next Range Rover with Bill Jacobs. More

Worst dealership and managment ever I bought a Worst dealership and managment ever I bought a certified 2004 Range Rover from this dealership along with there extended warranty. The Range Rover c Worst dealership and managment ever I bought a certified 2004 Range Rover from this dealership along with there extended warranty. The Range Rover came with a 1 year dealership warranty. The Range Rover over heated after about 6 months of owning the Range Rover, which I paid to have the Range Rover towed into the dealership, waited a week and they said it was fixed. Went and picked up the Range Rover and on my way home the Range Rover overheated again and they told me to drive the Range Rover back. In doing so the motor was damaged and the dealer said it was my fault and that I had to pay $19000 for a new motor cause my warranty wasn't going to cover the damage. The General Manager (Bob) along with there service manager (and everyone else at the dealership) were extremely rude and didn't care at all about taking care of me. They are now trying to sue me for storage of the Range Rover along with work performed and the extended warrenty (which I paid $4000) will not cover anything on the Range Rover. Worst ...? More » I bought a certified 2004 Range Rover from this dealership along with there extended warranty. The Range Rover came with a 1 year dealership warranty. The Range Rover over heated after about 6 months of owning the Range Rover, which I paid to have the Range Rover towed into the dealership, waited a week and they said it was fixed. Went and picked up the Range Rover and on my way home the Range Rover overheated again and they told me to drive the Range Rover back. In doing so the motor was damaged and the dealer said it was my fault and that I had to pay $19000 for a new motor cause my warranty wasn't going to cover the damage. The General Manager (Bob) along with there service manager (and everyone else at the dealership) were extremely rude and didn't care at all about taking care of me. They are now trying to sue me for storage of the Range Rover along with work performed and the extended warrenty (which I paid $4000) will not cover anything on the Range Rover. Worst dealership I have ever been to. Buyer beware of this horrible dealership!!!!!! More