Jaguar Land Rover Hinsdale

The reason for my rating is the return of Mike Ryan to the Land Rover Dealer. Had it not been for Mike Ryan's return, I would never have purchased another vehicle from Jacob's Land Rover. Long time Rang the Land Rover Dealer. Had it not been for Mike Ryan's return, I would never have purchased another vehicle from Jacob's Land Rover. Long time Range Rover customer John Z More

Horrible experience with their service department. The coolant level light was on indicating it was low and the tire warning light was on. I have a 7am appointment on Monday, and scheduled the appointmen coolant level light was on indicating it was low and the tire warning light was on. I have a 7am appointment on Monday, and scheduled the appointment 5 days earlier. Drop the car off Sunday night so it is there on time. Wait all day Monday with no call. I call them at 7pm and leave a message. Call at 9am Tuesday morning and am told the car has not been looked at yet and cannot give me any info when it will be. I say that I had a Monday, 7am appt. and I'm told that is for them to do paperwork, not to fix the car. She will have the service advisor call me back. I call again at 1pm to check on the status. After being placed on hold, the man comes back asking if I'm calling about alternate transportation. I said I'm calling about the status of my car. He says it will be a few days. I tell him I will be there in 20 minutes to pick up my car. I arrive at the dealership and ask for my key and car. Joe comes out acting like nothing is wrong. First he says he called me on Monday, then he didn't get any of my messages. He will offer me a loaner car. I said no-give me my car back. Then he says what if he can get my car serviced faster? I say to him why aren't you doing that now. I walked out with my car. Will never go back. Too bad for them. We were considering purchasing a 2015 Range Rover at the end of the year. Probably will buy one and not from Bill Jacobs. Not under any circumstance. Poor service. I wish I could give them zero stars. One is too many. More

I am brand new to the Land Rover brand. I couldn't have been more pleased on how I was treated though out the buying process. I was treated with respect and walked though the entire buying process. I have been more pleased on how I was treated though out the buying process. I was treated with respect and walked though the entire buying process. I would highly recommend buying a vehicle from this dealership. It was very clean and offeres all the amentities that one would want when pitching a new vehicle. I give this dealership and its employees a 5 star rating! Thanks for everything Tom E and Jeff K. I am sure you will see me as a repeat customer. More

Truly we stopped by the dealership just to test drive and see the car; it's location was convenient from work, but certainly not close to home. Shortly after meeting Dan Gallovitch and experiencing his prof see the car; it's location was convenient from work, but certainly not close to home. Shortly after meeting Dan Gallovitch and experiencing his professionalism, outstanding knowledge of the vehicle and ease to work with, we firmly decided that this would be where we purchased the car from. Then we met John Gavin in financing and the experience couldn't have gotten better. This team was not only professional and knowledgeable, but they certainly knew how to get things done. My experience with both of them left me more than confident that I'd have the same quality interactions with this dealership for all future needs with this car and any other vehicles we purchased with them. We will, no doubt, be purchasing from them again. More

Jeff has been a pleasure to work with. I have purchased 2-New Range Rovers from Jeff V. He has me as a customer for life!! I truly appreciate everything you guys have done for me! 2-New Range Rovers from Jeff V. He has me as a customer for life!! I truly appreciate everything you guys have done for me! More

Kind, friendly, attentive and genuinely helpful, Mr. Stallone welcomed my family to the dealership, helped us select a car tailored to our needs and walked us through all the various functions to safely Stallone welcomed my family to the dealership, helped us select a car tailored to our needs and walked us through all the various functions to safely drive off the lot in our new SUV with confidence and assurance that we had made the right choice re: dealership and model. Much appreciation also to John G. in Finance, Jeff K. Center Manager, and Joe R. in Service for making this a pleasant experience overall. Highly recommend the Hinsdale Land Rover team for your next car purchase! More

I was purchasing a car for the first time. John Gavin and Mike Ryan made this experience as easy as possible for me. In about an hour and a half, I walked out with everything I wanted and more. They took car Mike Ryan made this experience as easy as possible for me. In about an hour and a half, I walked out with everything I wanted and more. They took care of everything for me from trading in my old car to the financing for my new car. They were informative and the customer service was wonderful. I will definitely suggest this dealership to friends and family and I will continue to go here for other vehicle purchases in the future. Overall, an excellent experience. More

They were very willing to help, very prompt, they made me feel so comfortable, they were so professional, they were personal and accomodating! Very very happy with them. feel so comfortable, they were so professional, they were personal and accomodating! Very very happy with them. More

My wife and I drove from Kansas City to trade in our vehicle, and we had a wonderful experience! Everyone was very helpful and friendly. We were treated fairly and honestly. Jeff Vollmuth was especially vehicle, and we had a wonderful experience! Everyone was very helpful and friendly. We were treated fairly and honestly. Jeff Vollmuth was especially accommodating. We left feeling very satisfied and that it was worth the drive because our overall experience had been superb! We will definitely recommend this dealership to others. More

I was very satisfied with my experience at Bill Jacobs Land Rover. My husband and I went to trade in my car and get a new LR2. Not only do we feel that we received a fair trade in for my old car, but th Land Rover. My husband and I went to trade in my car and get a new LR2. Not only do we feel that we received a fair trade in for my old car, but the price on the new car was the lowest we had seen at any other place. We were happy with the service we received as well. Everyone was very friendly and made the process as smooth as possible. We were there on a Friday so it was not crowded, we did not wait around very long, and our work with Phil was up front. Phil Stallone was very straight with us and we did not feel like there was any back and forth so we knew exactly what we were working with. One other thing I would like to note is how knowledgable Phil was regarding the vehicles. You can tell he is specialized in the Land Rover line so he was able to tell us the aspects of the cars and was also able to compare the cars we were looking at to the other models. Overall, we had a very good experience and would come here again. More