Jaguar Land Rover Austin

I recently purchased a vehicle from Land Rover Austin last week. I would never recommend this dealership to anyone. Last March I ordered a new Defender with a delivery date in roughly 10 months. I wor last week. I would never recommend this dealership to anyone. Last March I ordered a new Defender with a delivery date in roughly 10 months. I worked with David Boman. While he was knowledgeable of the vehicle his interactions from that day forward left us extremely frustrated. I did email every 30-60 days to see if the car had been ordered. I would rarely get a response from him by phone or email. Finally I contacted him in Oct. and he said the car would be ordered on the 13th of Oct. I made an appt to see him on Oct 10th to make sure the vehicle was correct as we made a couple of changes. When I got to the dealership to meet with David, he told us that the car was ordered two days earlier. No call, no email from him to let me know. And I live almost 2 hrs away... what a waste! We were going to remove the tire cover at the mtg and thankfully they did make us pay for it. I continued to call David towards the end of the year to get a delivery date. No response again. At this point I was done with him. I ended up getting connected with Bill Grimes in the finance dept. He was fantastic... very responsive, helpful and went out of his way even though this was not his job! He tracked down the date, would keep me updated and always got back to me. Then I got a call from Daniel Souza the sales manager. I was wondering why this got escalated to him and he made it seem like I was disturbing him when we spoke about the issues with the vehicle. He was not wiling to work through these issues, kept trying to tell me he was helping me out but really he was just covering for his employee poor performance. At the end of the day with any vehicle you purchase. no matter how much your paying but especially the amount I paid, I would expect good communication between the salesperson and the buyer. More

SERVICE DEPARTMENT IS TERIBLE! !! I called for an appointment and my advisor informed me that after you drop your car off for the "appointment it could take 3 or 4 days before they !! I called for an appointment and my advisor informed me that after you drop your car off for the "appointment it could take 3 or 4 days before they even look at it? The dealer just wants it there at their convivence not yours. So i asked to get a loaner since it was going to be there for several days. He said he did not have a loaner car available and did not know when there would be one available, but he would call me once he could schedule one. Never heard from him again. I was going out of town for the holidays so I dropped kit off so they would have time to fix my rear lower hatch. when I picked it up yesterday I checked the hatch. It was not even put back together in fact the techs drill was still in the cargo area of my car. So i waited for them to put it back together. Then i tested the upper and lower Hatch the lower one did work but now the upper part does not close.( which worked fine when i dropped the car off. They told me to bad we can fix it for $1,700. I will never buy another vehicle or have service done at Land Rover Austin again. More

Misleading, bait and switch. This dealership will unfortunately screw you, threaten you, and share your personal information. Avoid at all costs and buy from the Sewell location This dealership will unfortunately screw you, threaten you, and share your personal information. Avoid at all costs and buy from the Sewell location 15 mins north. I previously wrote this review but deleted it because the dealership threatened that if I didn’t take it down then they wouldn’t give us the car. This should be all I need to say because causing a customer such a bad experience they’re compelled to write a negative review and then threatening them for talking honestly about the experience is horrible. And despite the GM’s promise (if I took the previous review down) to do whatever it takes to fix the situation, they didn’t. So I’ll repost with more details about what transpired since then. I preordered a Range Rover in May because I had a newborn coming and needed a bigger car for my family. They confirmed they placed the order with the manufacturer and that the car would arrive by year-end, 6 months later. Year-end came and then they said it would be another 9 months-- a pretty big bait & switch to suddenly require a 15 month wait when other dealerships' wait was 6-8 months. I later found out they never placed my order. They said they’re "at the whim of the manufacturer" but they're not because the dealership keeps pre-ordered customers in the queue while ordering and selling available cars at a higher premium to new customers-- meaning you could have ordered a car a year ago but they'll choose to sell a new customer a car because that way they can make two sales. So do not order a car from them: while you wait 6 months to 1 year+ for a car, they will continue to order new cars for themselves, and sell those new cars to other people that could have shown up months after you. They do this because they make a higher margin on cars they sell ad hoc. This is one of the only dealerships that chooses to operate this way. They will also skip you in line: they got a car that matched my specs from 6 months prior but they sold it to a friend instead. I could understand if I ordered a bottom-line car but mine was 6-figures. When they admitted they had sold many other people cars after I ordered mine, I asked them to solve the situation with two very simple and fair suggestions: 1) simply put me back in line where I belong (since I ordered in May) and give me the car as soon as it was my *original* turn. They refused to do this, admitting other people that ordered cars after me would receive cars before me and no new estimate for my car other than ‘maybe July’ (15 months total wait time) was given. 2) My second suggestion was to sell me the spec car they told me was coming in which matched my order and they confirmed was still available. I even offered to pay for its list price which was higher than the one I ordered but they refused to sell me this available car. Why? Because they could sell this spec car at a higher margin, netting them about $5K to $10K more in profit. As an aside: this dealership will show your personal information to other customers. I have personally seen and been given a list of other orders including 30+ customer names and their details including dollar amounts. Very unprofessional if not a violation of PII laws. So instead of them easily remedying the situation by putting me back in line or allowing me to buy the equivalent and available car, they chose to make an extra $5K-$10K profit. So repost this review now because while I’d hope the dealership would choose to do right by customers in the future, I have no confidence in this so I’d rather help prevent others from experiencing what I did– especially because it’s so easy to buy the same exact car at the other Austin dealership called Sewell. More

Pretty painless purchase process. Robert Walls was very helpful at every stage. Enjoying our 2023 LR Defender! Robert Walls was very helpful at every stage. Enjoying our 2023 LR Defender! More

Professional Like Robert Wall make the process very simple, thanks to him I received an immaculate vehicle. He has knowledge to help the customer get the best value and resolve the process efficient simple, thanks to him I received an immaculate vehicle. He has knowledge to help the customer get the best value and resolve the process efficiently. Also thanks to Bill , finance officer who knows how to that paperwork without paper. ALSO,They have fair prices and they are only 5 blocks from Amtrak Station, so where ever you are take the train is slower sometimes ,but cheaper than gas and you can drive home.. They will be happy pick you up with courtesy. More

My Range Rover needed a basic service before I drove out of town tomorrow and John Sarantidis answered my call in the LRService desk area this morning and he fit me into their service appointments schedule of town tomorrow and John Sarantidis answered my call in the LRService desk area this morning and he fit me into their service appointments schedule today. Thanks LandRoverAustin !! More

We were very excited to purchase our first Range Rover here in August & were assured by our salesman (Robert) that the car had gone through a rigorous 165 point check and held to the highest automotive st here in August & were assured by our salesman (Robert) that the car had gone through a rigorous 165 point check and held to the highest automotive standards. When we arrived home we realized that all the A/C vents on the driver side were broken and there was no spare key. No big deal, these things happen. We made multiple phone calls to Robert in attempt to resolve this & he continually asked that we call back next week to remind him. This went on for weeks as though pen & paper had not yet been invented. Still, being the polite people that we are, we obliged. After four months we followed up again and discovered the key had arrived a couple of weeks earlier (Robert forgot to tell us) and the parts were finally in to repair the A/C! We felt invigorated. The kind of feeling one has when they endure great adversity only come out the other side. Our car was finally going to live up to it's price tag, despite overcoming a scarcity of parchment, lack of ink and Land Rovers skepticism of diaries, calendar reminders and outgoing phone calls. But Land Rover was not going to let a valued customer off that easy. The seemingly easy task of replacing broken A/C vents would take Land Rovers finest minds three days to repair. This is when it came to light that despite being in the transportation industry, Land Rover does not believe in loaner cars or hire cars, or Uber, or Lyft, or taxi's, or horse & carriage and probably has a bone to pick with Rodolph the Red Nose Reindeer. Again, we persevered and made logistical arrangements, sure that we were less than 72 hours away from achieving our improbably goal. This, however, was not our day my friends. This was Roberts time to shine. And shine he did. He used this exact moment to reveal the true unlimited power of his incompetency by ordering the wrong F*@xxxxx key!! I don't know exactly how our story will end, but I can assure you it will not involve buying another vehicle from these charlatans. Stayed tuned. More

The service department is horrendous. I spoke to the service manager after my car had been there for a day and half…they hadn’t started on it, even though I had an appointment. He claimed that all cars service manager after my car had been there for a day and half…they hadn’t started on it, even though I had an appointment. He claimed that all cars coming in for service would wait 6-10 business days before the work would begin. Communication is an absolute joke. More

The service department is all absolute joke. They were booked one month out and when it came time to take the car in didn't have the loaner promised for 4 more days. For routine service (oil change, diffe booked one month out and when it came time to take the car in didn't have the loaner promised for 4 more days. For routine service (oil change, differential flush, etc.) it took 3 weeks to get the car back. Once back the chief complaint was not resolved. They are not apologetic or try to lessen the inconvenience whatsoever. There are plenty of independent Land Rover service professionals in town and I would HIGHLY recommend going to one of them! More

BEWARE of Land Rover service at Austin 5th street -refused to repair mandatory safety airbag recall, and safety issues>> The service advisor deserves a “5.”Jaenae worked hard to a answer all my q -refused to repair mandatory safety airbag recall, and safety issues>> The service advisor deserves a “5.”Jaenae worked hard to a answer all my questions and diligently endeavored to provide good service, but she couldn’t fix a ZERO mechanic team at jaguar austin 5th street A company is only as good as its weakest link-and this “service” department at jaguar austin 5th street is a disgrace to the name Land Rover or Jaguar. They failed completely. Sadly, The 2008 Range Rover sport was acquired by a close friend who passed away, and— I was helping her identical twin sister . Vehicle documents from Land Rover indicated a critical air bag recall was sent by Land Rover Tata. Because of her critical illness and Covid restrictions, she couldn’t tend to the repairs before she died. I made an appointment but jaguar austin 5th street— said I couldn’t drop vehicle for 4 days—after I arrived at my SCHEDULED appointment, the service mechanic at jaguar austin 5th street said they wouldn’t “look” at it for another week. Why? because it sometimes “takes weeks to get to their backlog of unserviceable vehicles. I live 100 miles round trip. I trusted jaguar austin 5th street mechanics to assess other issues—inspection, central locking system, fuses on windshield wiper. I owned several Jaguars and experienced impeccable service until now. Utter Failure. Indifference. 5th street Land Rover sent me back to drive home in a vehicle they described as dangerous, jeopardizing my life and others on the road, in a car I couldn’t put gas in, WITHOUT replacement of dangerous, defective RECALLED air bags indicated were critical to life. Upon Arrival to appointment, The car drove beautifully, ac works, back up camera, mirrors, and suspension were perfect. Issues: wipers. Central locking system, airbags. Nevertheless, 5 days after my scheduled appointment , they said a diagnostic tool left in the vehicle had fried ALL ELECTRONICS—but that was not true, all electronics worked, but central locking system and wipers. At the end of 5 days, I was advised jaguar austin 5th street — wouldn’t even “diagnose” the rover so I could drive home safely, get an inspection, register. or even learn what was wrong. Why? They said it would cost “thousands and thousands” to “DIAGNOSE”—and even refused to install the air bags on the passenger side which was accessible-- to protect me in the event of a crash. Update: two fuses had blown. I figured this out and replaced. Don't trust these mechanics. More