Jaguar Land Rover Austin

This was one of the worst customer service experiences I've ever had. Communication was consistently poor. I was told on multiple occasions that someone would call me back that day, but they simply didn' I've ever had. Communication was consistently poor. I was told on multiple occasions that someone would call me back that day, but they simply didn't. At one point I left a very frustrated voicemail and actually received a call apologizing. They told me they were "so sorry" and promised to call me back shortly with an update. They never called. I was without my vehicle for seven days, despite being told after the first day that it was driving fine following their road test. Throughout the entire process I was left chasing updates rather than being kept informed. Even the return of my vehicle was handled badly. I was told I'd receive a call when the driver was leaving so I'd know when to expect the car. Instead, I suddenly received a phone call saying they were already outside. I'm also still waiting for the email explaining what work was actually carried out. I was told I would receive that before the vehicle was returned. The automated text message system proudly says it's "excited to keep you updated," but don't expect to get any answers if you reply. It's not monitored, making it effectively useless. To top it off, I was told I couldn't be provided with a courtesy vehicle because they had too many broken down vehicles. That's hardly a reassuring explanation from a luxury brand. I bought a Range Rover expecting premium customer service to match the premium price. Instead, I experienced poor communication, broken promises, and a complete lack of proactive customer care. Based on this experience, I would not buy another Range Rover, and I certainly won't be returning to Land Rover Austin for future service. More

This dealership is the very best dealership I have ever dealt with over the last 50 years of buying cars. General Manager Dillon Harwood, New Car Sales Director Bill Grimes, Finance Manager Jennifer Ginder dealt with over the last 50 years of buying cars. General Manager Dillon Harwood, New Car Sales Director Bill Grimes, Finance Manager Jennifer Ginder and Sales Guide Collin Sutton were the best. They were extremely easy to work with and they genuinely put my needs before their own, as I was not easy to work with. They really care. Honestly, the most amazing car buying experience in my lifetime. Great people. Thank you for all that you have done for me. May God bless you. More

We have just had a most wonderful experience with JLR Austin on 5th Street. The entire staff was great; however, I would like to highlight three individuals who displayed exceptional professionalism and Austin on 5th Street. The entire staff was great; however, I would like to highlight three individuals who displayed exceptional professionalism and customer service: Jessica Kim (Finance Officer), John Sarantidis (Service Manager), and William Kirk (Sales Representative). This was not just a one-day occurrence. This started over six weeks ago when we got a phone call from John about our car needing some work. My wife and I decided to talk with John to see what our options were. Unbeknownst to us, John had already contacted William to work something out. When William got involved, things moved into a new gear. He began combing through their inventory to find a way to get us into a new car. After finding a vehicle that worked within our budget, William brought Jessica into the mix. She did a tremendous job finding us the right bank for our financing. On the day we took ownership of the vehicle, the team made us feel like VIPs. The car was prepped to perfection, and the hand-off was seamless. We couldn't be happier with our new ride or the world-class treatment we received at JLR Austin More

I would like to give a shout out to Robert Burton of Land Rover Austin. One of the BEST car buying experiences we've ever had. Called in from DFW on a vehicle we saw listed online. Drove down the next mornin Rover Austin. One of the BEST car buying experiences we've ever had. Called in from DFW on a vehicle we saw listed online. Drove down the next morning and Robert had the vehicle ready to go. He worked very hard for us in getting us a great price on our trade and on the new car. He made quite the impression and made my discerning parents very happy. If your looking for a new Range Rover or any car for that matter, request for Robert B! He'll take good care of you. With all the dealerships out there selling high-line vehicles, customer service and attention to detail matter. Robert handled it all perfectly. And that's saying a lot. We've purchased several highline vehicle's in the past from major dealership's in TX and throughout the US and 2 have been exceptional. He's now one of them. He's extremely likeable and you can trust him. He'll take care of you. Myself and family will without question refer and visit him down in Austin for our next RR purchase. 5 STARS ***** EXCEPTIONAL JOB! Thank you Robert Burton! My 79 year old mother is a very happy lady. :) More

Really just every horrible thing about a dealership wrapped into one experience. These guys will advertise prices below market and demand to sell you add-ons. They don't disclose damage to the vehicles wrapped into one experience. These guys will advertise prices below market and demand to sell you add-ons. They don't disclose damage to the vehicles in the ads and will lie to you about repairing it. They will say anything to get you to sign on the dotted line. They don't deserve anyone's business. More

We just had both vehicles down for a service, on our 2021 Velar and F-Pace. John Sarantidis has been our Service Technician/ Lead since our first set of 2018 models. We have been so impressed with his Velar and F-Pace. John Sarantidis has been our Service Technician/ Lead since our first set of 2018 models. We have been so impressed with his customer service. John and his Team are very friendly and helpful. They always go above and beyond to make sure we were satisfied and taken case of. I highly recommend Jaguar/ Land Rover of Austin to anyone looking for a Great buying or vehicle service experience. First Class from the time you walk through the doors until you leave. We will continue to be past and present clients for John Sarantides and Joe Serio. Thank Y'all for being Awesome. J and D from Belton, TX. More

Worst experience Buying any vehicle EVER! they delivered a certified pre owned Rover that had issues within 5 minutes of them delivering truck. Should have been corrected in their 160 point they delivered a certified pre owned Rover that had issues within 5 minutes of them delivering truck. Should have been corrected in their 160 point "through" inspection to make this a certified pre owned vehicle. It has been over two months since purchase and i still have no title or registration. temp plates are now expired. You cant get them on the phone or their Corp store that handles all paperwork Dallas Land rover. I would never do business with either of these stores. They blame all problems on Land rover brand. none of my problems had to do with the brand it was the SNELL family of dealerships not doing their job. no one from the GM to the delivery guy is accountable for anything More

I recently had my vehicle in for a service call. Gerald my service technician was, as always, at his best. He kept me informed the entire time and was available by phone and on site. I couldn’t have Gerald my service technician was, as always, at his best. He kept me informed the entire time and was available by phone and on site. I couldn’t have asked for more. More

My very first car purchasing experience was with this dealership. Everything sounded great, and I trusted that I was being well taken care of. However, after purchasing the vehicle, and the dealership ra dealership. Everything sounded great, and I trusted that I was being well taken care of. However, after purchasing the vehicle, and the dealership ran an inspection on the car to allow the vehicle to be driven off the lot. Come to find out, they passed the inspection even though the breaks should not have passed. We drove it off the lot and that is when the issues began. Almost every weekend after purchasing the vehicle within the first 90 days, I had to take the car back to the lot. I was ultimately told that the car passed their inspection when it shouldn't have and the breaks needed to be serviced. To make up for the issue, I was offered a car to drive while they waited for the parts and could complete the repair. I was also offered a reimbursement of my first car payment and an additional $22.00 to help with gas. I accepted this offer as I saw a major effort to take care of this issue. While the car was repaired, the reimbursement was never given. When I call, they avoid me. They don't return my calls and attempts to have them complete the resolution they offered. Their Vision and Mission Statements both speak of integrity, honesty, and trust. However, I have yet to experience anything other than dishonesty, irresponsibility, and cheating... Next stop is to file a complaint with the DMV. While they may have gotten the sale, they did so in a very underhanded way, and it is obvious. More