Jaguar Fort Lauderdale

Service Department does not honor maintenance agreement *Update, on 04/26/19, I spoke with General Manager Bob Vallone who quickly arranged to have the yearly maintenance conducted on my Jaguar. Thank you! *Update, on 04/26/19, I spoke with General Manager Bob Vallone who quickly arranged to have the yearly maintenance conducted on my Jaguar. Thank you! On 04/23/19, I took my 2017 Jaguar F Pace to the Jaguar Fort Lauderdale dealership for scheduled yearly maintenance and was told that it will cost me $500!! I explained that this yearly service is covered for 6 years of 50,000 miles. They promptly replied that the yearly maintenance must occur during your anniversary month that you purchased the vehicle!! I have never heard of such a thing. Considering that this vehicle was just at there location for mechanical service on 10/18 with 24k miles and then on 04/19 with 25k miles....and this service was NOT conducted on either of these dates!! I had to take my Jaguar to a local garage down the road and pay $100 for an oil change although I paid Jaguar $80,000.00 for a vehicle that was supposed to include yearly maintenance for 6 years!! More

Jag went in for service, Jag came back broken! Worst service department in the history of Jaguar! Where do you take your treasured Jag for a simple Tekata airbag recall, and get it back with broken Worst service department in the history of Jaguar! Where do you take your treasured Jag for a simple Tekata airbag recall, and get it back with broken pieces on your dash trim and a broken air vent? Jaguar of Fort Lauderdale, that's where! Getting them to fix what they broke was an even bigger hassle. Robert Irvine, the service advisor, was unresponsive, ineffective and non apologetic. I've got some advice for this advisor, find another job. Maybe there's a log out there that needs another bump! More

Wonderful experience! Had a wonderful experience at Jaguar working with Michael Frawley, I'm new to jaguar but found the process to be smooth and comfortable. I hate bein Had a wonderful experience at Jaguar working with Michael Frawley, I'm new to jaguar but found the process to be smooth and comfortable. I hate being pressured at car dealerships but here at jaguar everyone was very kind especially Michael and made me feel like time was on my side. I'm happy with my new car and feel like I got a great deal! Would recommend friends and family to go there! More

Service department from xxxx If you're thinking of purchasing a Jaguar expect to spend a lot of time at the dealership service department. My XKR has electrical and battery proble If you're thinking of purchasing a Jaguar expect to spend a lot of time at the dealership service department. My XKR has electrical and battery problems that require towing every few months. I put up with it because I like the car, BUT Alpine service is so cumbersome to work with I'm seriously thinking of getting a different car. It's been this way for two years and not much has changed since the AutoNation acquisition. My client adviser is hard to reach and actually has yet to return my call. Car usually not ready when needed. Overall this dealership is a big letdown for the brand. The experience at Audi is far better. Also they recently changed towing providers to AAA with practically zero training. I had to stop one of the drivers from trying to drag my car onto the bed. He had no idea how to put the car in neutral or how to properly hook it. Please don't let this happen to you. Jags have an aluminum frame and hooking them from the bottom can total the car or cause serious damage. More

Excellence in every way! My experience with Alpine Jag and specifically my service advisor Pete Parzan was nothing short of amazing. I am a business owner myself and have a un My experience with Alpine Jag and specifically my service advisor Pete Parzan was nothing short of amazing. I am a business owner myself and have a unique appreciation for great service. I will continue to recommend and bring my Jag to Alpine because of the incredible customer service I continue to receive from Pete and the entire staff. More

Not only do I feel ripped off .. Let's see , I had just trucked my car in from Vegas I usually go to Gaudin Jag which is now closed down and Range Rover took over , I've been going to Let's see , I had just trucked my car in from Vegas I usually go to Gaudin Jag which is now closed down and Range Rover took over , I've been going to a great place in lake LV to do my car , but since I moved to Florida I needed a new place and I dont know any good places yet so I thought well at least I'll go to Jag , let's say I think they ripped me off just seemed way to expensive, I could go on but limited space on here , but the guy I worked on my car was hitting my door against a wall all the paint was chipped off I could tell it was all powdery in that area where the door locks I'm like really !!! and they washed my car like crap when I got it back , anyway even though they got some after market part it was still expensive and took a week . When I got two other quotes in Vegas they were significantly less , if I could only find a good place in Fort L that is trust worthy for all my car needs , dealers are rip offs , More

Top on convertible not coming down I took my vehicle in because the top on my convertible was not coming down. They were able to accommodate me immediately. Service was fast and the sta I took my vehicle in because the top on my convertible was not coming down. They were able to accommodate me immediately. Service was fast and the staff friendly, as usual. Great dealership! More

Bedt Dealer Experience! Over the last few years I have purchased 3 new cars from this dealership and had the best experiences of any purchases I've ever made. I've had every Over the last few years I have purchased 3 new cars from this dealership and had the best experiences of any purchases I've ever made. I've had every exotic under the sun and you have certainly dealt with multiple dealerships to make my purchases. I found the experience at Alpine to me more discussion and professional and less pressure and negotiation and comparing their prices over the years I've always found them to have the best prices for jaguar in the area. 100% recommend them and intend to make all my Jaguar purchases from this dealership. I also serviced or my Jaguar at Alpine and have always found them to be fair and equitable and very service oriented. Could not more highly recommend a deal than Alpine More

William Pereira -Terrible William Pereira is extremely disrespectful and seems to be too arrogant to work in any sort of customer service. How he still has job is beyond me. He William Pereira is extremely disrespectful and seems to be too arrogant to work in any sort of customer service. How he still has job is beyond me. He is the reason i will no longer own Jaguars in the future. More

Nice people/excessive pricing I have owned many Jaguars but always look at the at Alpine and buy somewhere else. Not hard to do since they are not selling one of a kind autos. Save I have owned many Jaguars but always look at the at Alpine and buy somewhere else. Not hard to do since they are not selling one of a kind autos. Save thousands on the same car at another nearby dealer. As for service, they are very friendly and courteous but sneaky! Recent oil change did reveal a damaged tire for which they quoted $340 incl mounting and balance. No one mentioned a labor charge of $33 until queried in detail. How do you mount and balance without labor? Also Lund cabin air filter needed replacement for 124. Plus tax. This is at best a $22. Item that is easily replaced in about 10 minutes under the hood. I'm not sure why otherwise intelligent people do their repairs beyond oil change...at alpine. I certainly don't . Find a jag specialist in your locale that is not a dealer and send your savings. To a charity of your choice. More