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Jacobs Mitsubishi Wesley Chapel
Wesley Chapel, FL
305 Reviews
At Jacobs Mitsubishi Wesley Chapel, we're more than just a car dealership in Wesley Chapel FL. We're also members of the greater Tampa FL, Brandon FL, Dade City, Lutz FL and Lakeland FL communities, who work and live here just like you, and we want only what's best for our neighbors. We strive to support community initiatives and events, and we're committed to delivering the best customer service around, from new Mitsubishi sales, to used vehicles, to finance and service. We provide the best of the best to all our customers.
From browsing our showroom for options that fit your lifestyle to connecting you to the right Mitsubishi model and finalizing the buying process, we can guide you through it all at your pace. Our sales team gives you the freedom to explore vehicles and learn more by providing all the relevant information, while our finance team is able to provide clear information on payment, and our service and parts teams can help keep your Outlander, Outlander Sport, Eclipse Cross, Outlander PHEV or Mirage running at its best. With this type of care, you can be confident that we're the place to take care of all your automotive needs.
See what a difference topnotch customer service can make on your vehicle-shopping journey. Stop by and visit us in Wesley Chapel FL. We're conveniently located for the entire Tampa FL, Brandon FL, Dade City, Lutz FL and Lakeland FL area and we look forward to helping you revolutionize your entire car-shopping experience. Let our teams of automotive experts answer all your questions and work with you towards getting the vehicle and the finance plan of your dreams.
We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile!
We are committed to providing amazing customer experiences.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
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Showing 305 reviews
October 11, 2024
Review fromReginald S 1 star 08/19/2024 I purchased a vehicle from *****'s Mitsubishi (affiliated with True Car) and would discourage anyone from doing the same. They are unprofessional and n purchased a vehicle from *****'s Mitsubishi (affiliated with True Car) and would discourage anyone from doing the same. They are unprofessional and non-responsive after the sale. Each person I spoke with gave the impression of prioritizing the buyer. After the sale, nothing but excuses for why the things promised remained undone. Obi was responsive until after the sale. Then reaching him became difficult. When I did get him, he led with how busy he was and seemed bothered by my questions. I had a conversation with *************************(former General Manager) **, and he provided assurances my concerns would be addressed. The next time I called he was no longer employed at Jacobs Mitsubishi. The dealership is poorly managed from the managers to the salespeople. Their customer service is egregious at best. I was promised callbacks from ***** (manager), ***** (manager), & Obi. To a person, they don't do as they say. The car detail that was promised was not done. When the vehicle was delivered, it was filthy inside. It had spills on the seats and stains on the lining. The door latch was faulty, it would unlock while driving. Consequentially, I couldn't alarm the car when parked. I contacted Sandy about the issue, and she said she'd raise my concerns with ****** (another manager) and didn't call back. I replaced the locking mechanism necessary to alarm the car. I replaced two worn front tires and paid to have the vehicle detailed. To recap, I replaced the faulty door latch, replaced two tires, and had the vehicle detailed, which totaled more than $2,600. No one called to follow up, inquire, or offer assistance. Buyer beware! One star is given because it was required to leave the review. More
by pinseekah
Verified Customer
October 09, 2024
Always prompt. They never make feels like it all in my head. They know my car need something they fixed it. Must import they do not pressure you to buy anything. They never make feels like it all in my head. They know my car need something they fixed it. Must import they do not pressure you to buy anything. More
by ilkananette
Employees Worked With
Justin Anglero
October 06, 2024
Highly professional staff with honesty and integrity. They worked with diligence to ensure I walked away with what I wanted from the dealership. A big thankyou to Ifeanyi Obi for making this dream a real They worked with diligence to ensure I walked away with what I wanted from the dealership. A big thankyou to Ifeanyi Obi for making this dream a reality. More
by Greatone01
October 05, 2024
Had a great experience at this dealership worked with David Caquias and he was great and answered any questions I had. Would highly recommend going to this dealership David Caquias and he was great and answered any questions I had. Would highly recommend going to this dealership More
by joshvergara5219
Employees Worked With
October 01, 2024
Very centrally located, easy to access, and easy process when looking to buy a car! Ifeanyi was extremely patient and helpful from start to finish; I felt like he was honest and had my best interest in mind when looking to buy a car! Ifeanyi was extremely patient and helpful from start to finish; I felt like he was honest and had my best interest in mind! Thank you Ifeanyi! More
by boyce.kendra@gmail.com
Employees Worked With
September 27, 2024
xxxx dealer. I would never use again. Avoid. Many good dealer in wesley chapel. You will think me I would never use again. Avoid. Many good dealer in wesley chapel. You will think me More
by Swrellc
September 26, 2024
Really helpful , kind . Great customer service . Took care of my needs and was able to get me a good deal . Great customer service . Took care of my needs and was able to get me a good deal . More
by Nadeem
Employees Worked With
September 26, 2024
These guys are the best. Very efficient and helpful. Highly recommend. Obi helped us through everything. He’s awesome. Very efficient and helpful. Highly recommend. Obi helped us through everything. He’s awesome. More
by Albert M
September 21, 2024
Unethical. Hid defects in the vehicle (backup camera does NOT work), charged an additional nearly 50% of the listing price for servicing fees, and the vehicle a Hid defects in the vehicle (backup camera does NOT work), charged an additional nearly 50% of the listing price for servicing fees, and the vehicle arrived with 2 service lights on. I informed the dealership of all of these issues within 24 hours and they refuse to reply or even attempt to make things right. More
by morganmorrell2015
Employees Worked With
