Jacobs Mitsubishi Wesley Chapel

They were very helpful and prompt to help us to make sure we were happy with our choice thank you we were happy with our choice thank you More

Picked up a 21 audi q5 from Archie. Was by far the easiest sales experience I have ever had. Walked in just to look around had no intention of leaving with a car and Archie made sure I Was by far the easiest sales experience I have ever had. Walked in just to look around had no intention of leaving with a car and Archie made sure I wasn't pressured into buying one simply because I was on the lot. The wife went around and found a car she liked. Archie went grabbed the keys and we took it our for a spin. She was instantly in love so I knew we were getting it. Jaison came and talked numbers for a second and we agreed on a price that we were both happy with. Not much later Archie was outside putting the plate on and filling the car up with a full tank of gas. These guys really do make you feel like family. Cannot recommend Archie enough. Go see him for any of your car needs or even to just say hi. More

Great service and very helpful staff. Had a great experience at this place. Thank you guys. Had a great experience at this place. Thank you guys. More

I had some service done for my mitsubishi, customer service was excellent! Chris was very helpful! service was excellent! Chris was very helpful! More

I am very pleased with the service. Everyone was pleasant, professional, and courteous and responded to my needs appropriately. Everyone was pleasant, professional, and courteous and responded to my needs appropriately. More

Unfortunately, my experience with the Wesley Chapel service department was not good. Called and set-up an appointment to replace an airbag under recall as well as the timing belt. Took the vehicle on service department was not good. Called and set-up an appointment to replace an airbag under recall as well as the timing belt. Took the vehicle on the scheduled service day and was told would be ready the following day. Towards the end of the pick-up day, had not received any communication therefore contacted the service department to be informed that nothing had been done as they were not able to source any of the parts required for the airbag nor the timing belt service. They advised the car could be left with them until the parts were sourced but had no knowledge on when that would be. Therefore, rather than leaving the car (beginning of June 2023), retrieved the car and advised still wanted the airbag replacement. As of today, the service department has yet to make contact to advise if/when the airbag will be available. Issues: Bad communication and follow-up. The service team should have sourced the parts and then scheduled the appointment. Also, getting an estimate for a timing belt replacement should have been a much easier process as ended up with three different quotes as they had to add more parts, oil, etc. which should all be readily available on a Mitsubishi service catalog. The place is fairly new and the personnel seemed genuine but unfortunately, it still did not speak well for the mishaps that occurred with this very simple service request in my opinion. More

So glad we could purchase from a new, independent dealership in Wesley Chapel. We strongly recommend Jacobs Mitsubishi. dealership in Wesley Chapel. We strongly recommend Jacobs Mitsubishi. More

Brand new dealership. Of they treat everyone like they did me, they will be th re a long time. See Curtis for a fair and no pressure negotiation. Everyone very helpful: Of they treat everyone like they did me, they will be th re a long time. See Curtis for a fair and no pressure negotiation. Everyone very helpful: More