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Jacksonville Kia

Jacksonville, NC

4.4
647 Reviews
We invite drivers in the Jacksonville, New Bern and Richlands areas to visit us and see the difference we will have on your New Kia shopping experience. We tailor our assistance to you, being sure to only present you with vehicles that complement your search requirements. Visit us today and start your shopping experience with one of our professional associates!
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500 W Fairway Rd

Jacksonville, NC

28546

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Showing 647 reviews

June 02, 2017

Professional and courteous May 31 We had a great experience leasing a new Sorento with Jesse. He was pleasant and professional. All info presented was clear and accurate with him as w More

by Gale Whitworth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Materne
Sep 30, 2017 -

Jacksonville Kia responded

Gale, Thank you for the wonderful review about Jesse Materne and Stevenson Kia. We appreciate you as a customer. Sincerely, Pat Fire General Manager

March 31, 2017

poor service I brought my car in last week and had poor service done. no communication whatsoever. i wish there was better communication between the advisors and c More

by Angry customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rude female
Jun 22, 2017 -

Jacksonville Kia responded

Here at Stevenson we pride ourselves on exceptional customer service. I would like to personally discuss your concerns with you regarding your last visit. You can contact me directly at 910.455.1555. Thank you, Jeremy Storey Operations Manager

Sep 30, 2017 -

Jacksonville Kia responded

Here at Stevenson Kia, it is extremely rare to have a customer feel the way that you do about our service. I would like to personally get involved to see what we can to to keep you as one of our many happy customers. Please feel free to call me to discuss at 910-455-1555. Sincerely, Pat Fire

January 23, 2017

👍 Excellent Experience we went to see if we could do a trade in and being greeted by DJ I started to ask him some questions shortly after I knew I was with someone very pers More

by Flower girl kate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ
Sep 30, 2017 -

Jacksonville Kia responded

Kate, Thank you so much for the wonderful review. We appreciate you. Sincerely, Pat Fire General Manager

December 11, 2016

Second time buyer from stevenson Great dealership exceptional service department. Never a problem with this Stevenson personnel courteous polite helpful staff. You won't do better th More

by Octive Frampton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager
November 29, 2016

SIMPLY AMAZING!!!!!! :) I had the pleasure of being greeted at the door by DJ Walters, he was very professional and gave me great service. I was hopeful but not 100% certain More

by ELC2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ WALTERS and JAMES WATERS
November 10, 2016

Good people and very friendly I would like too thank Jesse the sales associate and Bill the sales manager for working hard in fighting for me to get my Kia Cadenza back. More

by Ljames892
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
October 25, 2016

Bait and switch tactics used here! I will keep this short and simple so that even the Con and his sales manager con can understand this. I refused the original which was $24,500.00 More

by David Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
J.
August 12, 2016

WHAT A BLESSING!!! My experience with a dealership was not that good prior coming to KIA. However, I talked to a KIA representative named Mr. Shubrick. His Professiona More

by SurgTechMMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MR. JOE PILMAN AND MR. JAMES SHUBRICK
Aug 15, 2016 -

Jacksonville Kia responded

We sincerely appreciate your feedback.  Each employee is a valued member of our team and we all strive to provide an excellent and professional customer service!  We look forward to seeing you again in the future.  Thanks again!

August 15, 2015

Rude and only accustomed to first time car buyers. I had no issue with the two salesman that I interacted with. My issue was with the sales manager, Don. It was clearly obvious from the beginning tha More

by ShaneN86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don
August 12, 2015

An absolute enjoyable experience This was the first time I had ever done anything like this on my own and thanks to Jesse, Troy and Woody it was a most excellent experience. I have al More

by Coolcar minnieaok
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse, Troy and Woody
Aug 14, 2015 -

Jacksonville Kia responded

We appreciate you for letting others know about your experience at Stevenson KIA. If you ever need anything in the future, please don't hesitate to let us know. Take care! Matt Cogswell | GM | mattc@stevensonkia.com

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