Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jacksonville Kia
Jacksonville, NC
629 Reviews
We invite drivers in the Jacksonville, New Bern and Richlands areas to visit us and see the difference we will have on your New Kia shopping experience. We tailor our assistance to you, being sure to only present you with vehicles that complement your search requirements. Visit us today and start your shopping experience with one of our professional associates!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 629 reviews
August 15, 2015
Rude and only accustomed to first time car buyers. I had no issue with the two salesman that I interacted with. My issue was with the sales manager, Don. It was clearly obvious from the beginning tha I had no issue with the two salesman that I interacted with. My issue was with the sales manager, Don. It was clearly obvious from the beginning that he is accustomed to working only with younger military and first time car buyers. It was also very apparent that he lacks in the social skills department. To start the conversation off, the gentleman did not even know my name, even though his salesman knew it and told him my name numerous times. For the rest of the interaction, when he walk out of his office, he would just point at me as if he was trying to summon me. He also utilized the excuse of "Please forgive me, I am new here" far too often in our conversation and that is not something I would expect to hear from a sales manager. My wife and I visited the dealership on a Thursday, worked briefly on numbers with a different sales manager but due to them closing and us not wanting to rush things, we decided to leave and return the following day. When I returned to discuss numbers, the sales manager that I worked with was currently out of the officer but Don claimed that he was familiar with the situation and would be stepping in for Troy. His first offer on Friday was $4,000 higher than where we left off on Thursday! I was baffled by this and tried to explain start to finish where we left off at the evening prior, however, in the midst of doing so, Don cut me off and walked away to his office. Jesse, the car salesman that I was dealing with, observed the situation and noticed what happen and apologized as he could see my frustration level rising. Finally after a hour and a half of waiting for Don to get his number together, he came back out and his "final" offer was still above what was previously discussed. The final straw was when my wife was told on Saturday by Troy that special authorization was given to him by the General Manager to make an offer of $35,000, even though that was the deal given by the rude sales manager, Don, the day prior. So it was clear that "special authorization "was not given as it was the exact same offer that was previously given without authorization. This is the second time within the last year that I have had similar experience with the sales management team at Stevenson Kia. Even though I enjoy the Kia product, I have been thoroughly reminded as to why I always travel away from the military town that I am stationed at to purchase a vehicle. I would not recommend this dealership to anyone and will highly encourage everyone I speak with to keep their distance from this place when they are in the market for a vehicle as honesty is clearly not their policy and customer service is clearly not their game. More
by ShaneN86
Employees Worked With
Don
August 12, 2015
An absolute enjoyable experience This was the first time I had ever done anything like this on my own and thanks to Jesse, Troy and Woody it was a most excellent experience. I have al This was the first time I had ever done anything like this on my own and thanks to Jesse, Troy and Woody it was a most excellent experience. I have already told several of my friends and family about my experience and recommend that for their next car they go to Stevenson kia and of course see Jesse, Troy and Woody More
by Coolcar minnieaok
Employees Worked With
Jesse, Troy and Woody
July 22, 2015
Great dealer, and answered all my questions. They were very helpful and could get the price you needed. Answers all my questions and found me the right car. Car runs great and fits the whole fami They were very helpful and could get the price you needed. Answers all my questions and found me the right car. Car runs great and fits the whole family in there. Very comfy and gets great gas mileage. The 2015 forte is a great traveling car. I'm glad I bought it More
by alice 1234
Employees Worked With
Michael Marler
June 12, 2015
Awesome sales team. Walked in and was quickly greeted by Ashley. She was approachable and very helpful. She answered every question that was asked and guided me through d Walked in and was quickly greeted by Ashley. She was approachable and very helpful. She answered every question that was asked and guided me through different vehicles to find what suited me the best. She was fantastic. We then met one of the managers, Matt Cogswell. His customer service skills were not up to par with Miss Ashley. He approached me with a very aggressive attitude and a lack of manners. I then left the dealer only to return a later day to work with Miss Ashley. We finished up paperwork and got what we wanted with her. Thank you Ashley, we love our car. More
by EG123
Employees Worked With
Ashley Games, Matt Cogswell
June 12, 2015
Great people who put us in a great truck. We chose to give Stevensons Kia a rating of five out of five stars because not only was the dealership itself clean, presentable and well structured, We chose to give Stevensons Kia a rating of five out of five stars because not only was the dealership itself clean, presentable and well structured, everyone there was very helpful especially our salesman we dealt with Mr. Donald Hoff. We had a Kia we had purchased new ten years ago from a different dealership and we brought it to the service shop here at Stevensons and it turns out our transmission was for lack of better words shot. The cost of repairs was more than the cars value. In turn we needed a new vehicle. We spent three hours with Mr.Hoff making sure we picked out the right truck we needed with the right payment amount. They even stayed well after closing to finish the deal. In love with our truck and very happy with the service. More
by Downey Family
Employees Worked With
Donald Hoff
June 04, 2015
Excellent. Mind blowing. Most pleasant, nice people to be around. Amazing cars. Honest hard work people who truly will try to get you out in a new car! I love my Kia Soul. Cou Most pleasant, nice people to be around. Amazing cars. Honest hard work people who truly will try to get you out in a new car! I love my Kia Soul. Couldn't be more please with my choice and choice in dealer ship. Dude, they rock! More
by DebsMckinley
Employees Worked With
Matt Cogswell
June 04, 2015
Excellent service I came in to help a friend get a car, in the end we both walked out with brand new cars! I especially was amazed by the price and interest rate I rece I came in to help a friend get a car, in the end we both walked out with brand new cars! I especially was amazed by the price and interest rate I received, how they matched what I was looking for in a car and more within a short period of time, the service of everyone was friendly and so helpful. I was so quick to trade my car in, even though I only had my previous car for 3 months from another dealership. I'm beyond satisfied with my new car, and would refer everyone to go to Stevenson Kia of Jacksonville first for the best rates, prices, and service. More
by justgabs93
Employees Worked With
Matt Cogswell
May 31, 2015
GREAT Everyone was very helpful, answered all my questions no matter what it was about. from start to finish it was a great experience. when it's time for m Everyone was very helpful, answered all my questions no matter what it was about. from start to finish it was a great experience. when it's time for me to get my next new car I'm coming back. More
by kiafan1
Employees Worked With
Chris, Babino
April 27, 2015
Great place! I have purchased two cars from this dealership, both times everyone was incredibly friendly and very helpful would highly recommend this dealership. S I have purchased two cars from this dealership, both times everyone was incredibly friendly and very helpful would highly recommend this dealership. Service is great too More
by Mika
Employees Worked With
Rohn
