
Jacksonville Kia
Jacksonville, NC
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Drove 90 minutes to find out that 7500. was added to the window sticker. Kia Carnival, Jacksonville NC. Thanks Kia for the overcharge, swindle, gouging. was added to the window sticker. Kia Carnival, Jacksonville NC. Thanks Kia for the overcharge, swindle, gouging. More
One of the worst customer service experience I ever had to deal with. Service department/management of the dealership was very unprofessional. Still blows my mind that an employee would ask me to cross the to deal with. Service department/management of the dealership was very unprofessional. Still blows my mind that an employee would ask me to cross the register counter “line” in order to FIGHT him, and the manager thought I was I was the one causing this disturbance. Way more to the story than he was trying to comprehend I guess. More
I have been to kia stevenson three times buying a vehicle and all three times have been excellent service I highly recommend them to everyone and all three times have been excellent service I highly recommend them to everyone More
Wonderful dealership The sales people, finance people, service people, and parts people were all very attentive, knowledgeable and efficient. There was no pressure at any The sales people, finance people, service people, and parts people were all very attentive, knowledgeable and efficient. There was no pressure at any stage of our buying experience and we made genuine friends in the process. The car was delivered in absolutely pristine condition and the staff are constantly available to answer any of our questions on the phone and in person. Jasmine and Charles teamed up to make a sure we were told about all aspects of the vehicle and its elaborate technology; they even stayed after normal closing time to explain and show everything to us. More
Company seeks to backtrack on promises We purchased a 2019 Sorento in Aug 2018. Stevenson KIA said they would be refunding the money paid out on the GAP insurance purchased on the 2015 Sore We purchased a 2019 Sorento in Aug 2018. Stevenson KIA said they would be refunding the money paid out on the GAP insurance purchased on the 2015 Sorento we traded in. 4 months later and they still give us the runaround. They say everything from the check is in the mail, to lost the paperwork, to it is KIA finances fault to we will get back to you. This in spite of their claim of service before during and after the sale. look out for their finance department. In fact get financed elsewhere. More
Service Department Had my wheel lock up on my 2018 Kia Sorento was stuck in a parking lot about 10 minutes away from the dealership. Call the service department for guid Had my wheel lock up on my 2018 Kia Sorento was stuck in a parking lot about 10 minutes away from the dealership. Call the service department for guidance when I cannot get the wheel unstuck Joe from the service department came to the parking lot got my car started and then went back to work to me that is 100% customer service thank you so much More
GREAT SALES AND STAFF ME AND MY WIFE BOTH BOUGHT NEW KIA"S ARE SALESMAN WAS AMAZING KIRK MADE BUYING A TWO NEW CARS A GREAT EXPER FOR ME AND MY WIFE WE THANK YOU ONES AGAIN ME AND MY WIFE BOTH BOUGHT NEW KIA"S ARE SALESMAN WAS AMAZING KIRK MADE BUYING A TWO NEW CARS A GREAT EXPER FOR ME AND MY WIFE WE THANK YOU ONES AGAIN More
super salesman my experience at kia was excellent because of the sales person Mat.He was very helpful and went out of his way to make sure I got what I wanted at the my experience at kia was excellent because of the sales person Mat.He was very helpful and went out of his way to make sure I got what I wanted at the price I wanted it.Best sales person I ever dealt with. Need a new car go to him he will work with you.Thank you again Mat. More
Frustrating experience Stevenson Kia has been our go to dealership for the past 4 years. Chris Hodge and Donald Hoff sold us our last two vehicles and I have nothing but ama Stevenson Kia has been our go to dealership for the past 4 years. Chris Hodge and Donald Hoff sold us our last two vehicles and I have nothing but amazing things to say about them. Unfortunately my latest experience (10/21/17) was not so stellar. Me and my husband came in to see what the trade value was on our vehicles was. We were treated by Dave. I told him I did not want to look at anything until I knew what they were going to give us for our current cars. After a hour and a half of sitting at his desk Jessie ( who was very nice and up front with us ) came out to talk to us. After a few minutes I learned that Dave was trying to get us approved for a loan for a Brand new Sedona... I was a little taken back and decided we needed to leave at that point. I never once had said we were wanting to start a loan process, or that a Sedona was what i wanted ( I had mentioned I had entertained the idea of a mini van ) so now I am left with a inquiry on my credit, and no answer to any of the questions I had on my trade in. Dave was very nice and I have never had anything but amazing service with the dealership and service department but I am left with a bad taste in my mouth after feeling like I was being forced into a van that I never even looked at. More