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Jacksonville Kia

Jacksonville, NC

4.4
563 Reviews
We invite drivers in the Jacksonville, New Bern and Richlands areas to visit us and see the difference we will have on your New Kia shopping experience. We tailor our assistance to you, being sure to only present you with vehicles that complement your search requirements. Visit us today and start your shopping experience with one of our professional associates!
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500 W Fairway Rd

Jacksonville, NC

28546

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Showing 563 reviews

April 13, 2019

Wonderful dealership The sales people, finance people, service people, and parts people were all very attentive, knowledgeable and efficient. There was no pressure at any More

by Taylor, Vaughan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasmine, Charles, Terrance in sales. Jessie and William in finance. Tammy in parts. Robbie and Patricia in service.
December 28, 2018

Company seeks to backtrack on promises We purchased a 2019 Sorento in Aug 2018. Stevenson KIA said they would be refunding the money paid out on the GAP insurance purchased on the 2015 Sore More

by kf4wie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Will, Patrick Koballa
Jan 02, 2019 -

Jacksonville Kia responded

Mr. McNeil, My name is Zed Shipley and I am the General Manager her at Stevenson Kia of Jacksonville. This is the first I have heard of this and I am extremely sorry you feel this way! I a mostly sorry because clearly there has definitely been some misunderstanding here as 99% of all dealerships in the market today are no longer offering Gap insurance. This was a blanket situation actually due to protect military personnel. The act and guidelines in which dealers are temporarily not offering Gap insurance is a choice the dealers are making in order to be 100% sure and not over state and or charge any man or woman of service to our country not boat any more than that in which is allowed by the protecting guidelines set forth by the highest level individuals in our military. The issue and totals have not been resolved at that level and passed down amounts the dealers, so what you have experienced in the automotive community lately with any dealer Whom is not Offering Gap insurance is one whom is not willing to risk over charging or being part of or included in the lawsuit or complaint that generated this problem. As for some refund for Gap? This is clearly misunderstanding as well. That is not to say it’s not 100% on our part that one of my employees has Mia informed you, but this would be the first case in which a customer understood that we would be giving a refund due to we no longer offer Gap. 4 months ago we didn’t offer Gap and if you were charged or purchased Gap somehow, then I will have The money mailed to the Lien holder No later than January the 3rd. In addition if you paid the vehicle off or traded it somewhere then we will need to fill out a cancellation form and get the Gap premium refunded that way. I am a little confused as to what you are trying to accomplish. Again 4 months ago we did not offer Guaranteed Asset Protection so just trying to figure out what I can do to assist you in this matter. I am so sorry that we have not been clear in explaining this. But assure you that it’s extremely important to me that you know that we are 1000% here for you after the sale. Your overall satisfaction is truly the priority. I want you to be aware also that 85% of the individuals at Stevenson Kia, especially at the manager level and up, are all proud Veterans ourselves. Taking advantage of a brother or sister on arms and or uniform is far from our objective sir, anyone for that matter. Having served 6 years and multiple combat tours myself, I want you to know if there is any place you can be assured you will be taken care of it is here at Stevenson Kia. Please contact me at your convenience and you have my word I will resolve this in an expeditious manner. Thank you for reaching out and making me aware as well. My contact number is below along with email. I hope to hear from you soon. Happy new year! Zed Shipley General Manager Stevenson Automotive Group Stevenson Hyundai/Stevenson Kia of Jacksonville 423-360-2133 zshipley@stevensonauto.com

March 05, 2018

Service Department Had my wheel lock up on my 2018 Kia Sorento was stuck in a parking lot about 10 minutes away from the dealership. Call the service department for guid More

by Nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe in service Department
February 14, 2018

GREAT SALES AND STAFF ME AND MY WIFE BOTH BOUGHT NEW KIA"S ARE SALESMAN WAS AMAZING KIRK MADE BUYING A TWO NEW CARS A GREAT EXPER FOR ME AND MY WIFE WE THANK YOU ONES AGAIN More

by RIO2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KIRK RAY
December 02, 2017

super salesman my experience at kia was excellent because of the sales person Mat.He was very helpful and went out of his way to make sure I got what I wanted at the More

by joanne herkshan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Cancino
October 22, 2017

Frustrating experience Stevenson Kia has been our go to dealership for the past 4 years. Chris Hodge and Donald Hoff sold us our last two vehicles and I have nothing but ama More

by Aleeson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
Oct 23, 2017 -

Jacksonville Kia responded

Aleeson, Thank you for the kind words about Stevenson Kia! In regards to your recent experience here, I would like to discuss this situation further with you. Please call me at your earliest convenience at 910-455-1555. Thank you! Pat Fire Executive General Manager Stevenson Automotive Group (910) 455-1555

June 02, 2017

Professional and courteous May 31 We had a great experience leasing a new Sorento with Jesse. He was pleasant and professional. All info presented was clear and accurate with him as w More

by Gale Whitworth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Materne
Sep 30, 2017 -

Jacksonville Kia responded

Gale, Thank you for the wonderful review about Jesse Materne and Stevenson Kia. We appreciate you as a customer. Sincerely, Pat Fire General Manager

March 31, 2017

poor service I brought my car in last week and had poor service done. no communication whatsoever. i wish there was better communication between the advisors and c More

by Angry customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rude female
Jun 22, 2017 -

Jacksonville Kia responded

Here at Stevenson we pride ourselves on exceptional customer service. I would like to personally discuss your concerns with you regarding your last visit. You can contact me directly at 910.455.1555. Thank you, Jeremy Storey Operations Manager

Sep 30, 2017 -

Jacksonville Kia responded

Here at Stevenson Kia, it is extremely rare to have a customer feel the way that you do about our service. I would like to personally get involved to see what we can to to keep you as one of our many happy customers. Please feel free to call me to discuss at 910-455-1555. Sincerely, Pat Fire

January 23, 2017

👍 Excellent Experience we went to see if we could do a trade in and being greeted by DJ I started to ask him some questions shortly after I knew I was with someone very pers More

by Flower girl kate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ
Sep 30, 2017 -

Jacksonville Kia responded

Kate, Thank you so much for the wonderful review. We appreciate you. Sincerely, Pat Fire General Manager

December 11, 2016

Second time buyer from stevenson Great dealership exceptional service department. Never a problem with this Stevenson personnel courteous polite helpful staff. You won't do better th More

by Octive Frampton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager