Jacksonville Kia

The customer service staff was helpful, knowledgeable, and informative. The took care of the warranty repair in a timely manner, less than 2 hours. and informative. The took care of the warranty repair in a timely manner, less than 2 hours. More

Jacksonville kia customer service ìs one of the best teams that I've visited this year throughout the entire eastern North Carolina region. teams that I've visited this year throughout the entire eastern North Carolina region. More

My car was there for almost 4 weeks. They attempted to fix it 3 times. The time and energy spent with this was upsetting. The plus was they gave me a loaner. Chris did an excellent job. They attempted to fix it 3 times. The time and energy spent with this was upsetting. The plus was they gave me a loaner. Chris did an excellent job. Kenny kept my license and credit card for 3 days. He never knew what was happening with my car. He encouraged me to buy a new car for the loaner without telling I had options. The service manager was rude. More

Jacksonville Kia and the team there are incredible. It was the best car buying experience I have ever had. Mr. Terence Hoffman was extremely knowledgeable of the Kia Carnival we were looking at and tre It was the best car buying experience I have ever had. Mr. Terence Hoffman was extremely knowledgeable of the Kia Carnival we were looking at and treated my wife and I with the upmost respect and dignity. The pricing was very fair. We felt like a part of the family and are customers for life now. More

The service department is unreliable. They didn't reset the maintenance light after oil change or top off the fluids, as I was charged for. I purchased windshield washer fluid and refille They didn't reset the maintenance light after oil change or top off the fluids, as I was charged for. I purchased windshield washer fluid and refilled the reservoir. It was nearly empty. This leads me to believe the rest of the multipoint check was not done. More

Very pleasant to have my vehicle maintained here. I will be returning for the duration of my ownership I will be returning for the duration of my ownership More

Me and my wife purchased a Kia Seltos. Best car buying experience to date. Mr. Terence Hoffman was very professional and was not overbearing. He explained all of the features of the vehicl Best car buying experience to date. Mr. Terence Hoffman was very professional and was not overbearing. He explained all of the features of the vehicle and provided wonderful service. More

The team at Jacksonville Kia is phenomenal. Especially Ms Jasmin. Her service was very professional and exceeded my expectations. Especially Ms Jasmin. Her service was very professional and exceeded my expectations. More

Friendly, knowledgeable, and very professional service writer, especially Chris Vance. Services prompt, and as expected. writer, especially Chris Vance. Services prompt, and as expected. More

My initial dealings with kia were not as enjoyable as could have been. I was overcharged $957 on the base price (which was reimbursed after I brought it to the manager's attention). I was also supposed could have been. I was overcharged $957 on the base price (which was reimbursed after I brought it to the manager's attention). I was also supposed to get a $1500 credit for a tow package which didn't get added into the final price. When addressed to the manager, his reply was 'I don't have any documentation on that'. On top of that, Rachel refused to answer my calls, return my calls or respond to my emails. More