Jacksonville Kia

Fast, honest, friendly, clean, reliable. Okay know we have to get up to 15 words! Okay know we have to get up to 15 words! More

They were very knowledgeable and nice. Plus finished the work quickly. Definitely wld recommend to others. Plus finished the work quickly. Definitely wld recommend to others. More

I got a letter that Kia was recall my car for safety reasons. There was 2 recalls on my car. They fixed one and said they had to order the part for the other recall and they would call me. Still waitin reasons. There was 2 recalls on my car. They fixed one and said they had to order the part for the other recall and they would call me. Still waiting. More

I am deeply disappointed with the customer service at our local Kia service center. This has been the worst customer service experience I’ve ever had with any company across any consumer space. The communica local Kia service center. This has been the worst customer service experience I’ve ever had with any company across any consumer space. The communication is shockingly poor, and the information provided by different employees is wildly inconsistent. Recently, I left my vehicle for service, only to find it sat there untouched for a week. Kenny initially claimed they were waiting on me, but eventually admitted they simply hadn’t done anything. While he is always polite, his promises are insincere and inaccurate. Chris, the service rep, seems to think it is the customer’s job to research warranty repairs. After discovering a significant engine defect at 100,000 miles, he told me it wasn’t their responsibility to look into it and that I needed to handle it with customer care. Despite disagreeing, I contacted Kia customer care myself and obtained the necessary information. When I provided this to Chris, he rudely asked, “And what do you want me to do with that information?” I have never been treated so poorly at any automotive service center. Ironically, the only time I received useful feedback was after filing a complaint with Kia customer care, who then contacted the service department on my behalf. Only then did they promise to take immediate action on my vehicle. As loyal Kia customers for the past decade, we have never encountered such issues with any other dealer. This dealership urgently needs to improve its employee training and customer service standards, as they are currently representing the Kia brand very poorly and leaving customers like us extremely dissatisfied. More

Its ok, I only go because I have a warranty. So I get my oil changes and service work done there. So I get my oil changes and service work done there. More

Chevy made sure we had a great and smooth experience shopping for our family vehicle. shopping for our family vehicle. More

Was a great experience, was in and out real quick. Will recommend to my friends Will recommend to my friends More

First time coming to this dealership and the staff were very friendly and polite. Had no issues and would come back again. very friendly and polite. Had no issues and would come back again. More

Service department - very courteous and polite. Last time I had car serviced, tech forgot to put oil in car. At this service appointment, all I got was, “I apologize for that.” Didn’t even wash my Last time I had car serviced, tech forgot to put oil in car. At this service appointment, all I got was, “I apologize for that.” Didn’t even wash my car. More

Good customer service and helpful a d understanding of what u want and working with u and helping you pick out what the best car and price range what u want and working with u and helping you pick out what the best car and price range More