Jacksonville Kia

The initial vehicle I purchased had some factory issues. My sales person and the entire dealership including service department were a pleasure to work with through the entire ordeal. I ended with an even b My sales person and the entire dealership including service department were a pleasure to work with through the entire ordeal. I ended with an even better vehicle and couldn't be more happy. More

Great service I was super happy. Knew exactly what I wanted. Team was well informed Knew exactly what I wanted. Team was well informed More

Everyone was very courteous. Kirk made our experience easy and hassle free. Easiest car buying experience we have ever had! Kirk made our experience easy and hassle free. Easiest car buying experience we have ever had! More

Friendly staff. Worked quickly and carefully. Resolved problem. . Thank you! Thank you. Thank you. Ty. Worked quickly and carefully. Resolved problem. . Thank you! Thank you. Thank you. Ty. More

The appointment was easy to make and the service advisor was very friendly and knowledgeable. was very friendly and knowledgeable. More

Charged two diagnostic fees without any signage stating that there would be a fee for each issue. Communication from one service writer was good but the other was spotty. I would not recommend their servi that there would be a fee for each issue. Communication from one service writer was good but the other was spotty. I would not recommend their service department due to the $250 fee charged for every fault. More

Got a great deal and the salesperson was very nice. So far I am happy with my purchase. So far I am happy with my purchase. More

Friendly, professional & timely Clean and comfortable waiting area with access to a clean bathroom. waiting area with access to a clean bathroom. More

Customer service was good 😊. Ezra made it interesting. Everyone was nice and helpful, as well as courteous. Ezra made it interesting. Everyone was nice and helpful, as well as courteous. More

So I just bought a car recently. I rate this a 3 star because of customer service. Having a car that I want is half the battle. The sales rep couldn't have sold me on any vehicle bec I rate this a 3 star because of customer service. Having a car that I want is half the battle. The sales rep couldn't have sold me on any vehicle because I already knew what I wanted. It was how I was treated. The gentlemen I had was kind, respectful and willing to help. However, I did not feel like I was a priority when I was looking. My issue was posting purchase. I was waiting on my license plate to be giving to me. I called and the young lady who answered my phone call didn't all seem too willing to help me find answers. It was more of a "well what do you want me to do about it attitude." I called a second time because no one told me what the holdup was about my license plate. So, I was assuming nothing was wrong. I would have been more than willing to help correct the error, but I had to call 3 separate times to get that answer. Then once the solution was giving the lack of care to then further help was a "we won't help" attitude. I needed my license plate, and it was well now you are on your own since there was an error in collecting your plate in the first place. None of this was explained. It's not about the error or the issue it was the lack of care that wasn't there. Mainly from the lady who called. I never got a call from the gentlemen who sold me the car other than the first week of how the vehicle is and please rate my service online. I wanted to make sure everything was complete to include the plating of the vehicle to write this review and so here I am now. I give it 3 stars because it started off good, but the post purchase service felt like a "we got your money, so don't care what happens" attitude of what I have seen. I wouldn't recommend people because of the product because people will find what they want. It's how you take care of someone during the whole process. Especially for people who have a real big idea of what they want and not little to persuade them to find something it's just so I already am going to spend the money just need your help because of the process and is there anyone willing to keep their best foot up front throughout the process. I say this was a collective review rather than a one-person review. The store as a whole could have been better at treating me to include wait times and to ensure that I was being taken care of. More