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Jacksonville Kia
Jacksonville, NC
636 Reviews
We invite drivers in the Jacksonville, New Bern and Richlands areas to visit us and see the difference we will have on your New Kia shopping experience. We tailor our assistance to you, being sure to only present you with vehicles that complement your search requirements. Visit us today and start your shopping experience with one of our professional associates!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 636 reviews
April 11, 2025
Amazing service as usual; especially the older fella in service :). Always makes my visit seamless. Thank you for everything! service :). Always makes my visit seamless. Thank you for everything! More
by CV
Verified CustomerEmployees Worked With
April 11, 2025
Lance was very helpful in many ways. We did not feel pressed at all to buy a car, we also feel he did tell us the truth about aspects of there shop and car models. He was a very good per We did not feel pressed at all to buy a car, we also feel he did tell us the truth about aspects of there shop and car models. He was a very good person to talk to as well during the waiting times. More
by ALISHAARAGON08
Employees Worked With
Lance
April 10, 2025
I dropped my car off for a repair. The part needed was already delivered and I was told it would take 1-2 hours to repair. The next day I called to see how my vehicle was doing. The pe The part needed was already delivered and I was told it would take 1-2 hours to repair. The next day I called to see how my vehicle was doing. The person I spoke with said they needed to order the part! I told the rep the part was delivered. She then said it would take 1-2 hours for repair! It's as if my phone call reminded them to fix my car! 1 day later! At pick up, the ticket stated the repair and an oil change....IT'S AN EV!!!! The service rep stated that maybe the brake fluid, "which is like oil" was changed... ABSOLUTELY NOT PROFESSIONAL! That was voided off of the ticket but I seriously question Jacksonville KIA's professional ability to actually function as a reputable repair facility The primary excuse I heard was "we are understaffed" but that doesn't excuse incompetence! I will NOT be a returning customer! More
by MayaLBurch
Employees Worked With
April 08, 2025
They had a very welcoming and informative sales team. I was very happy dealing with them. I was very happy dealing with them. More
by ZACK.ABRAMS2002
April 08, 2025
Service center was able to help get my car back on the road so we could get back home to Michigan. road so we could get back home to Michigan. More
by tsmalenberg
Employees Worked With
April 08, 2025
Jacksonville KIA staff were courteous and extremely processional. I highly recommend service to this dealership! processional. I highly recommend service to this dealership! More
by Kendrixgraham
Employees Worked With
April 04, 2025
They offered me great pricing and I even got a couple discount on top of that as well as they were very friendly and help me understand everything as we went along. discount on top of that as well as they were very friendly and help me understand everything as we went along. More
by cooperaaron9235
April 03, 2025
Will NEVER use or recommend this dealership! I received horrific treatment. They are liars, unprofessional and abusive. I received horrific treatment. They are liars, unprofessional and abusive. More
by aromaseas
Employees Worked With
Other Employees :
Who is Olivia?!? Never saw her. Justin was sales manager-so horrible.
April 02, 2025
They were willing to work with us when we had issues with the title. Our salesperson “Chevy”. Was very patient with us during the process!! This is our second Kia from the same dealership. the title. Our salesperson “Chevy”. Was very patient with us during the process!! This is our second Kia from the same dealership. More
by Danielqce
Employees Worked With
Only worked with salesperson
