Jacksonville Chrysler Jeep Dodge

Excellent job done br Devon Taylor After reading all the reviews.... my husband and I hesitated to even go to this dealership. We went in expecting the worst and we were pleasantly surp After reading all the reviews.... my husband and I hesitated to even go to this dealership. We went in expecting the worst and we were pleasantly surprised! Everyone was very friendly and helpful. The salesman Devon Taylor took his time and made sure he got us what we were looking for. The finance Manager was awesome as well. He didn't force us to buy extra items. He explained our options. I love my car. I will definitely recommend this dealership to friends and family in the future. Way to go Devon Taylor. YOU KICK BUTT! More

THE WORST BUY A CAR ANYWHERE ELSE. WORST DEALERSHIP EXPERIENCE OF MY LIFE. Issue after issue. Sales man gave bad info on the year of the vehicle and certified BUY A CAR ANYWHERE ELSE. WORST DEALERSHIP EXPERIENCE OF MY LIFE. Issue after issue. Sales man gave bad info on the year of the vehicle and certified preowned warranty. Finance guy lied about how much he gave for trade. He used a tax break to make his "figure". Service department is incompetent. They would not relay symptoms to tech so I had to talk to them myself. Truck was a xxx always in shop and warranty covered nothing. Traded at Duval Ford for a Brand new mustang and couldn't be happier. JUST RUN AWAY! I AM AN IDIOT FOR NOT SEEING THE RED FLAGS DON'T BE LIKE ME!!! More

Terrible Customer Service Today I had a 7:15 am service apt to check my radio that was powering off. The advisor, Michael said he would call me with an update in a few hours. O Today I had a 7:15 am service apt to check my radio that was powering off. The advisor, Michael said he would call me with an update in a few hours. Ok, so 10:15-11... No sir. Still have not got a call back. I'm stranded at home waiting on their call. He will not return my voicemails. I called the office. They have no clue where he is. No clue what the status is. And per the women who answered the phone. He is the only one that can tell me the status. I asked her if she could please find out. She said she has no idea how to. This happens almost every time I take it for service. That's in me for allowing them several chances. It's just conv to my house. But they do NOT care about my time. That's obvious. I will never go there again. Their staff has the worst communication of and company I've ever dealt with. I'm sure the owners would be embarrassesd of them. More

Recall service appointment scam I should have read the reviews before going near this dealer. I made a 1st thing, 7:00 am "appointment" for the 1.5 hour ignition switch recall. I arr I should have read the reviews before going near this dealer. I made a 1st thing, 7:00 am "appointment" for the 1.5 hour ignition switch recall. I arrived at 7:00 am. After "checking in", they said there was no way to tell how long it would take could be 2.5, 3.5, 4 hours. "Your appointment is to meet with your service advisor, not to do the service." I said I'd reschedule, and asked if I made an appointment any time (next week, month year) at a certain time, would they do the service at that time? No, an appointment is to meet with an advisor - the actual repair can't be scheduled. Skip this dealer! More

Disappointing Sales staff were unprofessional, body shop to handle damaged hood at time of delivery, unprofessional, regular oil changes unprofessional, 45,000 serv Sales staff were unprofessional, body shop to handle damaged hood at time of delivery, unprofessional, regular oil changes unprofessional, 45,000 service, James totally unprofessional! Think carefully before dealing with Jacksonville Chrysler, Jeep & Dodge on Nursery Dr. Off Bay Meadows Jacksonville! 69 years old and worst experience ever! More

HORRIBLE! They play to many games. They are dishonest, pushy, and rude. It was the most horrible experience I have ever had at a dealership. You will get ripped They play to many games. They are dishonest, pushy, and rude. It was the most horrible experience I have ever had at a dealership. You will get ripped off if you go here for a vehicle! More

Disappointing Treated with the usual dog & pony show, go through offer,counter offers, then they bring out the "smoothie" to try to finish what the salesman could Treated with the usual dog & pony show, go through offer,counter offers, then they bring out the "smoothie" to try to finish what the salesman could not. Back & forth several more times, and after an agreement they added a dealer fee which amount had not been disclosed until after signing offer. This entire buying experience was demeaning, waste of time. Will never go back. Went to a "no haggle" dealer, found a car of greater value,, no haggle, no pressure, treated with respect. Best car buying experience ever .CAR BUYERS WAKE UP! we do not have to go through this ridiculous experience. Renee More

Amazing service The salesman Andy Zarzycki and Sales manager David Coleman were amazing! They took the time to show us many vehicle's and give us our best options! The salesman Andy Zarzycki and Sales manager David Coleman were amazing! They took the time to show us many vehicle's and give us our best options! This is our second purchase with Jacksonville Jeep on Nursery Fields DR and we couldn't be happier! There customer service and caring attitude is awesome! By far the best!! Thank you very much, Jo Ann and Jeff Margulis More

I have never been insulted and lied to more then at this dea I wish I could rate this dealership negative stars. I have never been insulted and lied to more then at this dealership. They are extremely shady in h I wish I could rate this dealership negative stars. I have never been insulted and lied to more then at this dealership. They are extremely shady in how they do business. Once you sign for the vehicle you are a number in their books and they can care less about you. I recommend going ANYWHERE else. I was actually told by a general manager (exact quote) " I wish we can go back on the deal because I don't like doing business with people like you". More

GREAT Service I am a long time Jeep owner. I have bought 3 jeeps from this location. The customer service is amazing. It starts the moment you pull into the lot and I am a long time Jeep owner. I have bought 3 jeeps from this location. The customer service is amazing. It starts the moment you pull into the lot and continues long after you leave. It is very obvious that customer service is a top priority. The sales department, technicians, and advisors are so friendly, they treat me like family. I give this place 10 out of 10 for sales, service, and quality of work. More