Jacksonville Chrysler Jeep Dodge

Oil Change, tire rotation, warranty work Had my 2015 Jeep Grand Cherokee SRT recently serviced at Jax CJDR. Every time I go there the service advisor that helped me on the prior visit is no l Had my 2015 Jeep Grand Cherokee SRT recently serviced at Jax CJDR. Every time I go there the service advisor that helped me on the prior visit is no longer there. Sadly they change service advisors like I change my clothes. My wife’s car is a Mercedes and we’ve had the same SA for 8-10 years. Not sure what the deal is with JAX CJDR. In any event, my new SA this time was Alex Canzano, I hope he hangs around a while, he was great to work with. All work was completed as requested and promised. He also made me aware of their oil change program (purchase 4 in advance) which will reduce my oil change expense tremendously since I have to have full synthetic oil. Everything went as I had hoped so I’m a very pleased customer. Thank Alex, much appreciated! R. Ritenour More

Service and warranty Service is poor and warranty wouldn't cover my running boards falling off my truck at 45k miles... service sucks and warranty will jew you out of any Service is poor and warranty wouldn't cover my running boards falling off my truck at 45k miles... service sucks and warranty will jew you out of any warranty claims.. I HATE MY TRUCK AND WILL NEVER BUY ANOTHER DODGE EVER... More

Great service Awesome service and great people! Al Palmer is a great person to work with. He explains all the details and makes the process seamless . I will recomm Awesome service and great people! Al Palmer is a great person to work with. He explains all the details and makes the process seamless . I will recommend this to anyone. More

2014 Ram I brought in my 2014 Ram for service and my service adviser was Casey Lawrence. Through no fault of Casey or JCJD there were extenuating issues with m I brought in my 2014 Ram for service and my service adviser was Casey Lawrence. Through no fault of Casey or JCJD there were extenuating issues with my truck. I wasn't happy with my truck to say the least however, I was extremely pleased with the effort that was put forth by Casey Lawrence and Johnny McGuire. I feel like I was treated more than fair by these 2 fine people and I truly appreciate the emphasis they put on customer service. In a time where it's hard to find someone you feel you can trust, especially when it comes to working on your vehicle, they displayed exemplary customer service and have earned my respect and business for years to come. Thank you Casey and thank you Johnny. More

Experience at the Collision Center I scraped the bumper of my 2012 Fiat on a cement post in a parking garage. Although the damage was minimal, it was obvious to me. I took it to the Col I scraped the bumper of my 2012 Fiat on a cement post in a parking garage. Although the damage was minimal, it was obvious to me. I took it to the Collision Center at 11101 Nursery Field Dr for an estimate of what it would cost to fix. I talked to the young man there and also to his boss, Amanda Newberry. They gave me a couple of options, which of course were expensive due to the amount of work involved in fixing a bumper. Amanda also said a paint pen might hide the scrape. It wouldn’t be a perfect fix, but it would fit my purposes. I bought a paint pen in the service department and Amanda fixed it herself. It looked just fine! I was so impressed that she would suggest this and actually get down and do it herself. Kudos to Amanda!! I have always had good experiences at this Chrysler Jeep Dodge dealership, but this was above and beyond! Thank you! More

Note of Commendation w/re to Mr. Alan Vargason During my visits to this dealership on October 31 and December 23, 2017, I had the best experience as a customer while dealing with Mr. Alan Vargason, During my visits to this dealership on October 31 and December 23, 2017, I had the best experience as a customer while dealing with Mr. Alan Vargason, this dealership's Sales Professional. On both occasions, he treated me in the utmost professional, courteous and friendly manner. He made sure I was taken care of in the best way possible while I had my car serviced. He consistently demonstrates his extremely high competence in the car business. He thoroughly explains the features the cars have. He is doing a great job advertising the cars his dealership sells even in his free time. He and his supervisor Mr. Mark Gitt also made sure my car was properly cleaned after it was serviced. Mr. Vargason and Mr. Gitt are great assets to their company. More

I wish I had read the other rev iews I wish I had read these other reviews 6 weeks ago. I would never have gone to Chrysler, Jeep, Dodge at Baymeadows, but having a warranty issue I was I wish I had read these other reviews 6 weeks ago. I would never have gone to Chrysler, Jeep, Dodge at Baymeadows, but having a warranty issue I was kind of trapped, and they knew it. They have well-trained service managers who are programmed to deal with irate customers. They have an answer to every objective and complaint to pacify the customer, with nothing more than words and promises. Customer service men and women who are just puppets with no idea on how to set customer expectations. Handled the right way and honestly customers can make plans to accommodate, instead, it’s one inconvenience after another. Really, how long does it take to change out a transmission, 5 weeks? Finally, after being told we’ll be out in 20 minutes, we leave 2 hours later only to get ½ a mile down the road before the vehicle breaks down. If we hadn’t been lied to and inconvenienced enough, I had a sales manager with a high and mighty attitude put the phone down on me because of my frustration. This is not an isolated problem. This is a company that is out of control and from upper management down, it is obvious they are out to make as much money as possible at the expense of the customers time and inconvenience. I went to Chrysler, Jeep, Dodge at Baymeadows because they were the closest dealership. Do yourself a favor, read the other reviews and consider going anywhere but this organization. You’ll live longer. More

Sales and service leave a lot to be desired. Go elsewhere When I leased my wrangler unlimited almost 2 years ago it took almost two weeks to make the deal happen. I have a busy schedule and tried to do most o When I leased my wrangler unlimited almost 2 years ago it took almost two weeks to make the deal happen. I have a busy schedule and tried to do most of the transaction over the phone. I was told there is no jeep with the features I want. I found other dealers who had it though. But this dealership is literally less than a mile from my house. I called back andctoldcthencwhat I had found elsewhere. I was told to come back in because one just arrived. I came in and got the price I wanted. I feel it was a fair deal for both sides. Less than a month later I had electrical xxxxxxin my new jeep. Took half a day to get them fixed . I was offered a loan car if I wanted to pay for a rental. When I complained I was offered a 1 day loaner for free. I simply walked home . About two months ago I went in for an oil change and showed the person who helped me his faded my rear bumper was. He told me nothing he could do I had it speak to someone else. So I did. A woman came out and took pictures and said she would have to submit tgiuse pics to Jeep. At that time I also told her about some other issues. The inside trim that the top lays in is decentarating and the carpet would stayed tucked down in the floor are of the console where they took it a part to fix the electrical issue. I was told not to worry they would fix them all at the same time. That was around 2 months ago. No call back ever. I have called several times and each time I call during business hours and get transferred to a voicemail. I leave a message and then call back and ask for a manager. I get his voice mail to. I leave another message. I have done this prob 5 times. No callas back. I call this afternoon. Same thing. I complain about never getting a call back And get promised a manager will call me before close of business. No call. I call back tonight and talk to a rude manager who told me I was called multiple times. I asked if that is true than why am I still calling. It wasn’t true. The manager started to get frustrated and was rude. So I was rude back. And for that I appplogize. I am told someone will call me tomorrow. I highly doubt it. I will gladly update This complaint if and when this issue is resolved . More

OIL CHANGE ABD TIRE ROTATIONS EVERY TIME I GO I HAVE MY OIL CHANGED AND TIRES ROTATED .. NOW MY CAR EXPERIENCED A ISSUE IN WHICH I SAID WHILE ITS THERE LET ME JUST GET MY TIRES ROT EVERY TIME I GO I HAVE MY OIL CHANGED AND TIRES ROTATED .. NOW MY CAR EXPERIENCED A ISSUE IN WHICH I SAID WHILE ITS THERE LET ME JUST GET MY TIRES ROTATED AND OIL CHANGED . I ADVISED THE REP THAT I ALWAY GET A COUPON DISCOUNT AND HE ADVISED ME I ALWAYS DECLINE TIRE ROTATION!!!! WHAT SO WHAT HAVE I BEEN PAYING FOR AND MY RECIEPTS SHOW A TIRE ROTATION!!! lIAR'S AND THIEVES!!! More

2017 Jeep Cherokee is a Lemon DO NOT!!!! I REPEAT DO NOT PURCHASE A JEEP CHEROKEE FROM THIS DEALERSHIP!!! I purchased a brand new 2017 Jeep Cherokee limited on 8/27/17. From day on DO NOT!!!! I REPEAT DO NOT PURCHASE A JEEP CHEROKEE FROM THIS DEALERSHIP!!! I purchased a brand new 2017 Jeep Cherokee limited on 8/27/17. From day one of having this car, I noticed the temperature gauge would always fluctuate, the hood would be really hot and I can smell a burning anti freeze smell. After awhile, the temperature gauge finally went over the middle and I was able to get a picture of it to show the dealership so they couldn’t tell me they couldn’t replicate the problem (thank god for these phones). On 10/10/17 I took my car to the dealership for repairs. Of course it took them 7 days to try and fix it. I was told my car wasn’t wired correctly from the factory and it had a bad sensor. Picked up my car late night on 10/18/17 everything seemed fine. 10/21/17 went back to the dealership because it was running hot again and even worse than before they tried to fix it. Found out that the technician that was working on my car left the cap unscrewed that goes to the antifreeze. So I could of had a blown engine!!!! They refilled the anti freeze, screwed the top on correctly and sent me home saying that should fix the problem. Well it’s 10/24/17 and I’m back at the dealership again. The car is still running hot! This is my 3rd and final attempt with this car and I will be reporting it as a lemon. Corporate is a joke and the dealership just passes you around from person to person. Think twice before getting these regular Jeep Cherokees. I wish I did my research they are on the top list for complaints and high rates of reported lemons. More