Jackson Acura - Service Center

Excellent Customer Service Jackson Acura provides an overall great service experience. The customer focused approach, attention to detail, knowledge of the service providers, a Jackson Acura provides an overall great service experience. The customer focused approach, attention to detail, knowledge of the service providers, and the comfortable up to date waiting areas is where Jackson Acura service department excel above their competitors. I will continue to drive past other Acura dealerships in favor of the great service I received from Brandon during the 1st service visit, and Cody from my most recent service visit. More

Tire issues I took my MDX in for a normal maintance which included oil change , tire rotation, etc. I asked that my tires get balanced as well. ( knowing that thi I took my MDX in for a normal maintance which included oil change , tire rotation, etc. I asked that my tires get balanced as well. ( knowing that this would be an additional charge). After waiting well over two hours, I get the MDX back and no tire balancing was done. When I questioned the service writer, she told me that the Techs said it didn’t need it. Hmmm, just how is that done without actually putting them on a balancing machine? Needing to leave I left it at that. 3 weeks later I’m back. One tire seems to be noisy with a little vibration. This time I’m working with Service writer Brittany Byas. She immediately got my MDX taken in and thought it may be a “ balancing issue”. Less than an hour later the Techician is saying the tires are cupped and can not be balanced. I was not very happy to say the least. My tires had 26k miles on them and always maintained properly. Brittiany was able to get half of the tires covered for us. If it hadn’t been for Brittiany I would have walked out and not returned. Our last three vehicles have been Acura’s. We had never had an issue like this with any of the Acura Dealers. We will only be working with Brittiany moving forward. She has earned our trust. More

Oil change/tire rotation Brittany was extremely kind, helpful, and knowledgeable. I would absolutely recommend Jackson Acura and Brittany for all your service needs! Thanks so Brittany was extremely kind, helpful, and knowledgeable. I would absolutely recommend Jackson Acura and Brittany for all your service needs! Thanks so much for getting me out of there in an hour. More

BY far the best Dealership in North FultonI have been taking I have been taking my 14 MDX for service ever since I bought my car there. The car has been flawless since I purchased with no issues whatsoever. When I have been taking my 14 MDX for service ever since I bought my car there. The car has been flawless since I purchased with no issues whatsoever. When you think of a dealership you always think that it would be expensive. However, their prices are very very competitive and they are always running specials. No need to go anywhere else. I was just there for a basic oil/tire rotation and I was out of there in less than 1.5 half. Brittiany is always great to deal with. More

Outstanding Service Experience Ayesha Begum did an excellent job of providing me with complete and thorough maintenance for my MDX. I believe that if you purchase high quality equip Ayesha Begum did an excellent job of providing me with complete and thorough maintenance for my MDX. I believe that if you purchase high quality equipment, and take proper care of it, you will enjoy reliable usage for a long time. With their high level of professionalism and attention to detail, Ayesha and the Jackson Acura Service Department have made this premise a very pleasant reality. I would strongly recommend Ayesha, Jackson Acura, and the Acura MDX to anyone who seeks reliability, durability and luxury in an automobile and its maintenance. More

Great customer service experience. I had gone to another local Acura dealer in town and had bad experience. My service experience at Jackson Acura was Great experience. I had gone to another local Acura dealer in town and had bad experience. My service experience at Jackson Acura was Great More

Alignment was not done correct but Brittany corrected it! My alignment was not done correct. My vehicle was still pulling to the left. Brittany took charge and did a wonderful job in correcting the pull. My alignment was not done correct. My vehicle was still pulling to the left. Brittany took charge and did a wonderful job in correcting the pull. The mechanic drove with me and explained everything. Prices for additional work needed for my vehicle should be less expensive. More

Great Experience Great service! I was able to get a last minute appointment and the team got me in and out quickly. I trust Jackson Acura service team. Great service! I was able to get a last minute appointment and the team got me in and out quickly. I trust Jackson Acura service team. More

Initial Service Brittany was great in assisting in scheduling my service, explaining the process and completing everything within a timely manner. The overall proces Brittany was great in assisting in scheduling my service, explaining the process and completing everything within a timely manner. The overall process was very easy and painless. More

Service Center Everything about Jackson Acura is first class. Facilities are very clean and everyone is very friendly and professional. Great waiting area with lo Everything about Jackson Acura is first class. Facilities are very clean and everyone is very friendly and professional. Great waiting area with lots of refreshment choices. I made an online appointment and they followed up prior to the visit for clarity on a service I was requesting. Met with me afterwards to explain specifics of service results . Highly recommend! More