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Jackson Acura - Service Center

Roswell, GA

4.8
4,795 Reviews

4,795 Reviews of Jackson Acura - Service Center

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September 07, 2023

Nick was so rude to me on the phone I almost didn’t bring my car in. He hung up on me when I called . No excuse for behavior like that to customers. More

by J1224smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Jackson Acura responded

Thank you for your review, and we sincerely apologize for the delayed response. Our department is currently revisiting past reviews to ensure we address all feedback. We're sorry to hear about your experience with Nick and regret that it caused you frustration. That level of customer service does not reflect our standards, and we'll be addressing it with the team. We're pleased to hear that Yvonne provided excellent service and that you were satisfied with the workmanship, price transparency, and overall service time. We value your feedback and will work to improve in areas that didn’t meet expectations. If you need anything in the future, please don’t hesitate to reach out! Warm Regards, Jackson Acura Team

September 06, 2023

Yvonne was knowledgeable and professional as always! She is fantastic! Had our breaks and transmission fluid serviced on our Acura MDX. More

by ashleemo17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback -- It's great to hear Yvonne and the rest of our team continue to deliver excellent service! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura!

September 04, 2023

Good service in a reasonable time. Easy appointment on line. I’ll use them again. More

by g.harrison125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Jackson Acura responded

Thank you for taking the time to leave this review -- We're happy to have provided you with a positive, streamlined experience! We sincerely value your business and look forward to your next visit.

September 03, 2023

Kody was professional in his knowledge of the product and his communications with me the customer. He was able to check me in quickly, monitor the maintenance of my RDX, and keep me informed about each step More

by MWMalone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Jackson Acura responded

Thank you for your feedback and business -- We're happy to hear Cody demonstrated our commitment to great service! If there is anything we can assist you with in the future, please let us know!

September 02, 2023

Yvonne is always pleasant to deal with from start to finish. Great service all around from dealership. More

by Beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Jackson Acura responded

Thank you for choosing Jackson Acura, we truly value your feedback and business. We're glad Yvonne and the rest of the team have been able to help. And we hope to see you again!

September 02, 2023

Very prompt in getting our vehicle in and the work completed. Yvonne was very personable and helpful. More

by bobby_dunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Jackson Acura responded

Thank you for choosing Jackson Acura -- Your feedback and business mean a lot to us. We're glad Yvonne and our team were able to help, and we hope to see you again!

September 01, 2023

Good Morning, I had an emergency with my car and I was able to reach Yvonne and let her know I was on my way in to the dealership. She was able to get me in right away and diagnose my situation within 30 More

by chad_linkous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Jackson Acura responded

Thank you for your business and this review-- We're happy to hear Yvonne and our team were able to serve you quickly today during an unexpected emergency! We work hard to make sure our guests have an exceptional experience. If there is anything we can assist you with in the future, please let us know!

August 31, 2023

Overpriced for standard upkeep. $100 for new air filters?! “Recommended services” are completely overpriced for not being considered necessary. $160 to replace brake fluid. I asked More

by Green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
August 31, 2023

Excellent customer service. I was very impressed with the quality of the service. I would recommend. More

by Pasumarti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 31, 2023

It is always a great experience getting my car services. Ms. Yvonne is awesome as always. More

by Tyesha_noel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Jackson Acura responded

Thank you for choosing Jackson Acura-- your feedback and business mean a lot to us! We're glad Yvonne and our team have been able to consistently help, and we hope to see you again.

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