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Jackson Acura - Service Center

Roswell, GA

4.8
4,795 Reviews
Call Service Center (770) 650-4000

4,795 Reviews of Jackson Acura - Service Center

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December 08, 2023

Needed spare tire kit for 2020 Acura MDX. Called dealer parts department for an availability and price. Appointment made and installation completed. Finally met my service advisor who went ov More

by jronnieadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Jackson Acura responded

Dear jronnieadams, Thank you for providing feedback on your experience with our service department. We are glad to hear that the scheduling and installation was completed smoothly and efficiently. We do appreciate your business and are sorry to hear that you felt the customer service atmosphere could have been warmer. Each of our customers is a valued part of our operation and should be treated as such. Your perspective is important to us, and we apologize for any shortfall in your expectations. If there's anything specific you'd like to discuss or if we can assist you further, please feel free to let us know. We look forward to future opportunities to demonstrate the exceptional service we strive for. Best Regards, Jackson Acura Team 770-650-4000

December 08, 2023

I told the service consultant there’s brake noisy, he told me they will check it out but the consultant was changed to a different consult but break noisy was not checked. More

by MIKEHSIEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Covino
3.0
This rating includes all reviews, with more weight given to recent reviews.
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December 04, 2023

Yvonne is always very professional, courteous knowledgeable and friendly. Highly recommend both Yvonne and Jackson Acura. More

by kms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

Jackson Acura responded

Thank you for your wonderful review! We're thrilled to hear that Yvonne consistently provides exceptional service. Your recommendation for both Yvonne and Jackson Acura is truly appreciated. If there's anything more we can do for you, please feel free to let us know. We value your trust and look forward to providing you with continued excellent service! Best Regards, Jackson Acura Team

December 03, 2023

Overall courteous staff and great service. Nick was good and to the point. Thank you More

by sami.morcos1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Jackson Acura responded

Thank you for taking the time to share your positive feedback! We're delighted to hear that you experienced great service at Jackson Acura. It's wonderful to know that Nick's approach was efficient and effective If there's anything more we can do for you, please feel free to let us know. We appreciate your trust, and we look forward to serving you again. Best Regards, Jackson Acura Team

December 02, 2023

Professional but personal approach to customer service. Friendly and Can do attitude towards service requests. More

by billykelly104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri Jeffrey
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Dec 05, 2023 -

Jackson Acura responded

Thank you for your wonderful review! We're thrilled to hear that our approach to customer service has resonated with you. Making sure our guests are served efficiently and personally is a priority for us. If there's anything more we can do for you, please don't hesitate to let us know. We appreciate your trust, and we look forward to providing you with continued excellent service at Jackson Acura! Best regards, Jackson Acura Team

December 02, 2023

I was surprised to find out the shuttle service was no longer available. It was very convenient. More

by vaf71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Jackson Acura responded

Thank you for your feedback, and we apologize for the delay in responding as we are currently revisiting older reviews. We appreciate your understanding regarding the discontinuation of our shuttle service, which was indeed a convenient option for many of our customers. Your insights are important to us, and we are always working to enhance our services to better meet your needs. We hope to continue providing you with great experiences at Jackson Acura! Warm Regards, Jackson Acura Team

December 01, 2023

Everyone was helpful & friendly Appreciated I could get my car serviced while I was in the area More

by Clarkmichelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Jackson Acura responded

Thank you for taking the time to share your positive experience! We're pleased to hear that everyone at Jackson Acura was helpful and friendly during your visit. We understand the value of your time, and we're glad we could accommodate you in a timely manner. If there's anything more we can do for you, please feel free to let us know. We appreciate your trust and look forward to serving you again. Best Regards, Jackson Acura Team

December 01, 2023

I received first class service from my service consultant, Nick Covino, and the rest of his team. Of course I need to give props to Reggie Hammond who sold my wife and me 7 cars since the dealersh More

by srjacob7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

Jackson Acura responded

Thank you for your outstanding review! We're delighted to hear that you received first-class service from Nick and the service department. Your loyalty and trust in our whole team, especially your dedicated sales representative Reggie, mean the world to us. We're thrilled to have you as a valued customer of 7 years and are grateful for your love of Acura products and service. If there's anything more we can do for you, please don't hesitate to let us know. We look forward to continuing to serve you at Jackson Acura! Best Regards, Jackson Acura Team

December 01, 2023

The employees are very helpful and proffesional. They keep me advised of the status of my service call More

by stfmcbride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Jackson Acura responded

Thank you for your positive feedback! We're pleased to hear that our employees continue to be helpful and communicative during service. Keeping you informed and at ease is a priority for us. If there's anything more we can assist you with or if you have any suggestions for improvement, feel free to let us know. We appreciate your trust and look forward to serving you again. Best Regards, Jackson Acura Team

December 01, 2023

The facilities were amazing and comfortable, communication was great, will be returning Leave me alone now More

by andretoth
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
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Jan 11, 2024 -

Jackson Acura responded

We sincerely apologize for the delay in responding to your review, and we appreciate your patience. Thank you for taking the time to share your positive experience with us. We appreciate your kind words about our facilities and are delighted to hear that communication met your expectations! We do apologize if our system's automated outreach for reviews has caused any inconvenience. Your feedback is valuable, and we'll certainly take steps to ensure a more considerate approach in the future. Should you need any other assistance, please feel free to reach out. We appreciate your understanding! Thank you for choosing Jackson Acura, and we look forward to serving you again in the future. Warm Regards, Jackson Acura Team

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