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Jackson Acura - Service Center

Roswell, GA

4.8
4,795 Reviews

4,795 Reviews of Jackson Acura - Service Center

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February 20, 2024

Very good, I will be back. Too many words, should get rid of this rule More

by Toomuchadmin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Jackson Acura responded

Thank you for sharing about your visit! We're delighted to hear that you had a very good experience at Jackson Acura and that you plan to return. Your satisfaction is important to us, and we appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back and providing you with excellent service again in the future! Warm Regards, Jackson Acura Team

February 19, 2024

Always have a great experience at Jackson Acura. My husband and I both have Acura MDX and love them. The service team at Jackson Acura is one of the best I have ever dealt with. More

by Tracy M Palma-Doran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you always have a great experience at Jackson Acura and that both you and your husband love your Acura MDX. We take pride in providing top-notch service, and we're thrilled to hear that our service team is one of the best you've ever dealt with. Ensuring the satisfaction of our customers is always our goal, and we're truly grateful for your trust and loyalty. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you and your Acura MDX vehicles again in the future! Warm Regards, Jackson Acura Team

February 17, 2024

Great customer service Great customer service. Ivonne is great and always explain everything I need to know about my car and services. More

by torres.emily
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
Feb 22, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you continue to experience great customer service at Jackson Acura. We greatly appreciate your kind words about Yvonne and are delighted to hear that she provides a thoughtful, efficient experience during all your car services! Thank you for your continued trust in us for your vehicle needs. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 17, 2024

Came to Jackson Acura to get an oil change and check up. SUV struggled to turn on minutes beforehand. So glad that I paid attention to my spirit and immediately drove to the dealer. My battery was all but d More

by LadyLP
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
Feb 22, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're glad to hear that you came to Jackson Acura for an oil change and check-up, especially considering the situation with your vehicle struggling to turn on beforehand. Your proactive approach to addressing the issue and visiting the dealership was crucial, and we're pleased that we could assist you. We understand that unexpected repairs can be challenging, and we're grateful that Yvonne provided you with the necessary information and guidance. Your safety is our top priority! We're glad that you left feeling confident and secure in your vehicle after the necessary work was completed. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for trusting Jackson Acura with your vehicle needs! Warm Regards, Jackson Acura Team

February 17, 2024

Well managed dealership and excellent customer care and concern. Thank you very much for your excellent service More

by patgispert
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Covino
Feb 22, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience at Jackson Acura. Our team works hard to ensure that every customer receives top-notch service and customer care, so it's wonderful to hear that we met your expectations. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to the opportunity to serve you again in the future! Warm Regards, Jackson Acura Team

February 17, 2024

Courteous and respectful and quick to complete the task. One request if they could have cleaned the car inside vacuum it would have loved the overall experience More

by Tell2srik
Recommend Dealer
Yes
Employees Worked With
Sabri
Feb 22, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're glad to hear that you found our team courteous, respectful, and quick to complete the task during your visit to Jackson Acura. We appreciate your feedback regarding the interior of your car as well. We're always looking to improve our services and customer satisfaction, so your feedback is truly valuable to us. If you have any questions or need further assistance, please don't hesitate to reach out. We hope to have the opportunity to serve you again in the future and provide you with an even better experience! Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

February 16, 2024

The service technician explained the additional work identified during the inspection, and provided a great overview of the cost and the length to perform the service. More

by Massdawg
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Johnson
Feb 22, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that your service technician provided you with a thorough explanation of the additional work. Ensuring transparency and clear communication regarding any necessary maintenance or repairs is essential to us at Jackson Acura, and we're delighted that our team was able to meet your needs! If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 16, 2024

Great. Good communication. Cody did a great job keeping me updated. Contacted me when the part came in. More

by mimers
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Johnson
Feb 22, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that you had a great experience with Cody and that he provided excellent communication throughout the process. At Jackson Acura, we understand the importance of keeping our customers informed every step of the way, and we're thrilled that Cody ensured you were updated and contacted promptly when the part arrived. Thank you for choosing Jackson Acura for your vehicle needs. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 16, 2024

5 My wife and I drove from Florida to have the car serviced at Jackson Acura because we love the service and trust them. They are fast too! More

by JAYPO1113
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Covino
Feb 22, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're truly honored that you and your wife drove all the way from Florida to have your car serviced at Jackson Acura! Ensuring the satisfaction and confidence of our customers is always our top priority, so your trust and loyalty truly mean the world to us. If there's any further assistance you need, please don't hesitate to reach out. Thank you for choosing Jackson Acura! We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 15, 2024

Always excellent service Fast service and I never had a problem with working with the service department More

by asaez1024
Recommend Dealer
Yes
Feb 22, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you consistently receive excellent service from our service department at Jackson Acura. Providing fast and reliable service is always our goal, and we're delighted that we've continued to meet your expectations. We truly appreciate your continued trust in us for your vehicle needs. If you have any questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

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