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Jackson Acura - Service Center

Roswell, GA

4.8
4,794 Reviews

4,794 Reviews of Jackson Acura - Service Center

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March 10, 2024

Yvonne was great! Easy to schedule, not there all day. Discounts honored and applied. Will be back. More

by dirtyfry9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that Yvonne provided you with great service and made scheduling easy for you. We understand the importance of efficiency, and we're glad that you were able to enjoy the rest of your day. It's fantastic to know that the discounts were honored and applied to your satisfaction. We truly appreciate your business and are thrilled to hear that you'll be back! If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

March 09, 2024

I feel like the people in the service department are honest and strive to get me the best service they can. I definitely recommend this service department to Acura owners. More

by strickrh99
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you feel our service department is honest and dedicated to providing you with the best service possible. At Jackson Acura, integrity and customer satisfaction are paramount to us, and we're pleased to know that our team's efforts have earned your recommendation to other Acura owners. Should you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your recommendation and look forward to continuing to provide you with top-notch service in the future! Warm Regards, Jackson Acura Team

March 07, 2024

Great Service! Yvonne is so wonderful to work with. I feel well taken care of when visiting their service department. More

by kimdillehay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you received great service and that Yvonne provided you with wonderful assistance at Jackson Acura. Ensuring our customers feel well taken care of is always our priority, and we're delighted that Yvonne makes your visits to our service department positive ones. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future! Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

March 01, 2024

Good service. Nice people Nothing special about the lobby. Should be nicer for a high end dealership More

by KSKRUCK
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Johnson
Mar 12, 2024 -

Jackson Acura responded

Thank you for sharing your feedback with us. We're glad to hear that you received good service from our team at Jackson Acura and found our staff to be nice. We also appreciate your feedback regarding the lobby. We strive to provide a comfortable and welcoming environment for all our customers, and we'll definitely take your comments into consideration to make improvements. Thank you for choosing Jackson Acura for your automotive needs. If you have any further feedback or suggestions, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 28, 2024

Very professional Friendly, competent and all was well and excellent service. No Happy with the loner car. More

by Kay Esco
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
Mar 12, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you found our team to be very professional, friendly, and competent during your visit to Jackson Acura. We're delighted that you were happy with the loaner car provided to you, and we're pleased that you received excellent service overall. Ensuring a positive and seamless experience for each of our customers is always our goal! Thank you for choosing Jackson Acura for your automotive needs. If you need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 28, 2024

Dropped the car off and service was done promptly and was back to work by lunch time! Nick was awesome as always! More

by scott.svatek
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Covino
Mar 12, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you had a prompt service experience at Jackson Acura and were able to get back to work by lunchtime. We're glad that Nick provided you with awesome service, as always. Ensuring efficiency and convenience for our customers is always our goal, and we're delighted that we met your expectations. Thank you for choosing Jackson Acura for your automotive needs. We appreciate your feedback and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 25, 2024

Kind, courteous and knowledgeable. Very good information about our new RSX and we were very pleased. Thank you More

by Tncraney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri Jiffry
Mar 06, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you had a positive experience with our team at Jackson Acura and that you found them to be kind, courteous, and knowledgeable. Providing excellent customer service and ensuring that our customers feel well-informed about their vehicles is always our priority. We're glad that our team provided you with helpful information about the new RDX and that you're pleased with your purchase! If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing Jackson Acura - We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 24, 2024

I always have appointments early on Saturday. I'm in by 7:30 and leaving by 9am consistently. I enjoy going to Jackson Acura!!! More

by jamalbhooks
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
Mar 06, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you consistently have a positive experience with early Saturday appointments at Jackson Acura. Ensuring our customers have a seamless and efficient service experience is always our goal, so we're delighted that we've been able to accommodate your schedule and consistently having you on your way by 9:00 AM. We're truly glad that you enjoy visiting Jackson Acura, and we look forward to continuing to provide you with excellent service in the future! If you should need any further assistance, please don't hesitate to reach out. We're here to help! Warm Regards, Jackson Acura Team

February 24, 2024

Long wait for pickup after service was complete with little to no communication. Car was not vacuumed. Service indicators were not cleared from car system. More

by Powers27
Recommend Dealer
No
February 24, 2024

Reliable and professional The team is dedicated and is always open to helping. Always a good job! More

by keefer.smith
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
Mar 06, 2024 -

Jackson Acura responded

Thank you for sharing your experience and for giving us a 4-star rating! We're thrilled to hear that you find our team at Jackson Acura to be reliable, professional, and dedicated. We truly appreciate your kind words and your recognition of our team's efforts. If there's anything specific you think we could improve upon to earn that extra star in your future visits, please don't hesitate to let us know. Your satisfaction is our top priority, and we're always striving to provide the best possible experience for our customers! We look forward to continuing to serve you and provide you with excellent service in the future! Warm Regards, Jackson Acura Team

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