Jackson Acura - Service Center

Jackson Acura responded

Thank you for sharing your feedback with us -- We're thrilled to hear that Rodney continues to provide you with awesome service! We truly appreciate your continued support and loyalty over the past four years. If there's anything else we can assist you with, please don't hesitate to reach out. Looking forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your feedback. We're delighted to hear you continue to have positive experiences with Yvonne! Ensuring clear communication and building trust is our priority with every visit. Your loyalty truly means the world to us, and we're committed to maintaining the highest standards of service. If you ever need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

We're thrilled to hear about your fantastic experience with Reggie and Bob! Their knowledge and dedication to providing exceptional service are truly commendable. At Jackson Acura, we strive to ensure every customer receives the highest level of satisfaction, from sales to service. Thank you for taking the time to share your positive feedback. Should you have any further questions or need assistance in the future, please feel free to reach out. We truly appreciate your business and look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your feedback with us! We're glad to hear that you had a fast and efficient service experience with us. We're constantly striving to improve, so we appreciate your note about service price transparency. Your input helps us enhance our services to better meet your expectations. If you have any further thoughts or suggestions on how we can improve in that area, please feel free to let us know. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your feedback with us! We're thrilled to hear that you've consistently had positive experiences with our service department. Providing top-notch maintenance and treating our customers with the utmost care are our top priorities. Your satisfaction is incredibly important to us, and we're grateful for your ongoing support and trust in our team. Should you ever need anything in the future, please don't hesitate to reach out. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

Jackson Acura responded

We sincerely apologize for any difficulty or inconvenience you encountered during your recent service visits at Jackson Acura. Ensuring a seamless and satisfactory experience for our customers is paramount to us, and we regret that we fell short of your expectations on this occasion. At Jackson Acura, we are committed to providing exceptional customer service, and we consistently strive to improve our processes and procedures. Your feedback is invaluable to us, and we take it seriously as we evaluate and refine our service standards. If you would like to discuss your experience further or if there are any specific concerns you would like to address, please don't hesitate to reach out to us. We are here to listen and to work with you to find solutions and ensure your satisfaction. Thank you for bringing this matter to our attention. We appreciate your understanding and the opportunity to serve you better in the future. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you received excellent customer service and that our team was not pushy. Providing a comfortable and welcoming environment for our customers is one of our top goals! It's fantastic to know that you appreciated the complimentary water, drinks, and snacks during your visit as well. We aim to make each of our guests' experiences as enjoyable as possible. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that you consistently receive fast and courteous service at Jackson Acura. Providing efficient service is a priority for us, and we're pleased to know that we've met your expectations in this regard. We're also thrilled to hear that Nick has been a pleasure to do business with. Building positive relationships with our customers is truly important to us, and we're glad that Nick has provided you with excellent service. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

NMB responded

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Jackson Acura responded

Thank you for your kind words! We're delighted to hear that you received great, prompt service with a smile from Nick, Yvonne, and the entire service team. At Jackson Acura, we strive to provide exceptional customer service, and it's wonderful to know that our team has made a positive impact on your experience. We truly appreciate your support and look forward to continuing to serve you with the same level of excellence in the future. If you ever need anything else, please don't hesitate to reach out! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We're pleased to hear that the service team was able to repair your broken lug nut promptly. Providing efficient service is important to us, and we're glad Jackson Acura could meet your needs in this regard. It's great to know that you always enjoy working with Yvonne! Building trust with our customers is a top priority for us, and we're delighted that we've been able to earn your trust in our service department. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Warm Regards, Jackson Acura Team