Jackson Acura - Service Center

Jackson Acura responded

Dear andrewvodopia, We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this, we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Jackson Acura, our focus is to provide consumers with excellent customer service. Please contact me anytime to voice any additional concerns. Sincerely, Rodney Jones Service Manager (678) 259-9391

Jackson Acura responded

Thank you so much for sharing your positive experience at Jackson Acura! We're thrilled to hear that Reggie and Lenore provided you with knowledgeable and efficient service. It's fantastic to know that they made the process easy and enjoyable for you, ensuring you felt comfortable with all the features of your new Acura. We strive to make every visit as seamless and pleasant as possible. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to serve you in the future - Enjoy your new Acura! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your feedback - We're delighted to hear that Sergei once again exceeded your expectations and made your car-buying experience enjoyable! At Jackson Acura, we strive to build lasting relationships with our customers, and it's always a pleasure to welcome back familiar faces like yours. Your loyalty truly means a lot to us, and we're here to assist you in any way we can, now and in the future. If there's anything else we can do for you, please feel free to reach out. Enjoy your new MDX! Warm Regards, Jackson Acura Team

Jackson Acura responded

We're thrilled to hear that your walk-in appointment went smoothly and efficiently. Providing top-notch service in a timely manner is always our goal, and we're glad we could also accommodate your brake fluid change within a reasonable timeframe. It's wonderful to know that you found our amenities, like coffee and internet access, helpful during your wait. Yvonne and the rest of our team work hard to ensure every customer's experience is excellent. Thank you for choosing Jackson Acura for your vehicle needs - We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your feedback! We're delighted to learn that your service was both swift and in accordance with the initial quote provided. Providing transparent and reliable service is a cornerstone of our commitment to customer satisfaction. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for entrusting Jackson Acura with your vehicle - We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

We're honored to have earned your trust and loyalty over the years! Building long-lasting relationships with our customers like you is what drives us to consistently deliver top-notch service. We're delighted to hear that Nick and our team have consistently met your expectations. Your satisfaction is our utmost priority, and we're committed to maintaining the highest standards of service excellence. If there's anything else we can assist you with, please don't hesitate to let us know. We deeply appreciate your continued support and look forward to serving you for many more years to come! Warm Regards, Jackson Acura Team

Jackson Acura responded

We're delighted to hear about your positive experience! Thank you for acknowledging Sabri's efforts in keeping you informed and providing excellent service. We strive to ensure that our customers feel confident and satisfied with every visit to Jackson Acura. Thank you for taking the time to share your feedback. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to the opportunity to serve you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words about our dealership and Nick. We're sorry to hear about your disappointment with the cleanliness of your vehicle during your recent visit. We strive to provide consistent and exceptional service, including thorough maintenance and a spotless finish. Ensuring that every detail is attended to and that our customers feel appreciated is paramount to us. Your feedback is truly valuable to us, and we will address this matter to ensure that we maintain the high standards our customers expect. Please don't hesitate to reach out if there's anything else we can do to enhance your experience. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your experience with us. We're thrilled to hear that Yvonne and our dealership team have continued to provide you with first-rate service. Yvonne is indeed an invaluable member of our team! It's fantastic to know that you found our team to be attentive and knowledgeable, and we're delighted that you're always happy with the service you receive here. Providing exceptional customer service is our top priority, and we're grateful for the opportunity to assist you with all your automotive needs. We appreciate your loyalty, and we look forward to serving you again in the future! If there's anything else we can assist you with, please don't hesitate to reach out. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your recent service experience with us! We're thrilled to hear that you found our service to be fast, efficient, and comfortable. Providing timely and convenient service is a top priority for us, and we're delighted that Nick was able to assist you with your oil change and inspection promptly. We understand the importance of minimizing wait times and ensuring that our customers have a comfortable experience while waiting for their vehicles to be serviced. So we're glad to hear that our waiting area met your expectations and provided you with a pleasant experience. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Jackson Acura - We look forward to serving you again in the future! Warm Regards, Jackson Acura Team