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4,794 Reviews of Jackson Acura - Service Center
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May 07, 2024
Excellent Dealership with great service, transparency, efficiency, thorough work, great pricing, and they friendly staff efficiency, thorough work, great pricing, and they friendly staff More
by jduson
Verified CustomerEmployees Worked With
May 07, 2024
Cody was efficient and kept me informed. And his follow up was very good., and friendly And his follow up was very good., and friendly More
by Rocky
Employees Worked With
May 07, 2024
I had a great experience having my car serviced at Jackson Acura on May 6, 2024. The service employees are friendly and professional. I always choose Nick Covino as my service advisor. He always keeps Jackson Acura on May 6, 2024. The service employees are friendly and professional. I always choose Nick Covino as my service advisor. He always keeps me apprised on the status of my car throughout my wait and explains in detail the work that needs to be done. He has also gone out of his way in the past to help me secure payment on warranty items prior to having the work done on my car. I highly recommend Nick as a service provider. More
by Kjtool
Employees Worked With
May 05, 2024
I am very satisfied with the quality of service that I received from Jackson Acura!! received from Jackson Acura!! More
by pjlfree
Employees Worked With
May 04, 2024
I made the service appointment via the Acura Link app, and it was easy and efficient. The Service Advisor, Mohamed Sabri provided good responses to my questions and provided the information in a easy to and it was easy and efficient. The Service Advisor, Mohamed Sabri provided good responses to my questions and provided the information in a easy to understand manner. I was extremely pleased with the outcome of this service visit. More
by besnyderatl
Employees Worked With
Mohamed Sabri
May 03, 2024
Excellent service as always! It is a pleasure working with Cameron Hilden! Drive time was longer than the service call! It is a pleasure working with Cameron Hilden! Drive time was longer than the service call! More
by DONNAPUCCI
Employees Worked With
May 03, 2024
I had an awesome experience with Cody my service advisor and my overall service at Jackson Acura. and my overall service at Jackson Acura. More
by E
Employees Worked With
May 03, 2024
The Paul Silverman was very professional in sales area. May return to work with later. May return to work with later. More
by BLUXTON
Employees Worked With
May 02, 2024
Yvonne was extremely knowledgeable and professional. She helped get my vehicle repaired in record time! I could also tell that she ran a very efficient service center. Thank you Yvonne! She helped get my vehicle repaired in record time! I could also tell that she ran a very efficient service center. Thank you Yvonne! More
by Michael M.
Employees Worked With
May 01, 2024
I am writing about a recent experience I had with my 2022 (leased) Acura MDX. I have brought my car in several times for the same issue, the issue started in April of 2023. The front drivers side tire kept (leased) Acura MDX. I have brought my car in several times for the same issue, the issue started in April of 2023. The front drivers side tire kept losing air pressure. We would fill it up and if I drove more than 30min on the highway the pressure would go down quickly. I had brought my vehicle into Jackson Acura service in Roswell several times and every time they would tell me they dunked the tire and could not find anything wrong. They would fill it with air (charging me for a flat tire fix) and then the issue would happen again. On February 15, 2024, I brought it in again (4th time for same issue) I was told that they gave me a new tire and that all should be fine. April of 2024 the issue happened again. I was told by Cameron my Service Advisor that there was nothing they could do since the dunk tank did not show any issues. Needless to say, this was NOT an answer I was happy with. They are the experts and yet could not figure out the issue. After having a very contentious conversation with Cameron and him telling me I need to pay $300 for a new rim, which may or may not fix the issue. I requested to speak to the service manager, Rodney who was out to lunch at the time. Cameron said he spoke with Rodney and was told to replace the entire wheel assembly, rim and tire but that if the issue happened again, it would be "on me" and I would have to pay. Needless to say, this did not sit well with me, and I left in tears of frustration. Rodney did call me back and was very nice and professional. He told me to bring my car back and they would replace the entire assembly, rim and tire. Brought my vehicle in this morning and low and behold once they took everything apart, they found that the internal valve stem where it meets the air pressure monitor was separating, which was causing the issue ALL ALONG, which leads me to believe I never received a new tire in February as I was told. Rodney did the right thing, and I was happy with Rodney, but I have lost faith and trust in Jackson Acura Service. My lease is up in November 2024, and I planned to get another Acura from Jackson Acura but now I think I will be looking into other dealerships/manufacturers. More
by Tracy M Palma-Doran
