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Jackson Acura

Roswell, GA

4.8
6,721 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle. An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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10900 Alpharetta Hwy

Roswell, GA

30076

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Showing 6,721 reviews

July 13, 2017

Worst customer service ever Their customer service is the worst ever. Then to make matters worse they lie and try to act as if the customer is wrong for requesting service that t More

by Antonio Holt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Silverman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reggie Hammond
Aug 03, 2017 -

Jackson Acura responded

This review is unfair and untrue. Here at Jackson Acura, we pride ourselves on extraordinary customer service --we have a loaner car program here that allows a customer to take a dealership vehicle while their car is being worked on, most times only for customers with repairs that will take longer than an hour. This privilege of a program, that many customers have enjoyed for over a decade, was absolutely violated by Mr. Holt. On more than one occasion, he has taken a loaner vehicle for a 30 minutes to an hour service visit, yet does not return for several days even after being told to bring the dealership vehicle back. After the fourth time this has happened, he was denied a loaner vehicle for that exact reason and decided to leave this completely false and unreasonable review.

July 12, 2017

Great experience Great service and great price from Sergei Potapoff and Jackson Acura team!!! Highly recommended to anyone looking for new Acura, Very nice and clean More

by JunHyuckLee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2017 -

Jackson Acura responded

Thank you for leaving this 5-star review for Sergei and our team here at Jackson Acura as well as recommended us as a dealership!

July 07, 2017

Dmitry is the BEST Another super purchase from Sales Mgr Dmitry Gumanov. He has helped me TWICE now and is the Real Deal when it comes to an honest used car salesperson. More

by Penr4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dmitry, Laila
Jul 07, 2017 -

Jackson Acura responded

Thank you for leaving this review for our dealership and Dmitry; I will be sure to pass along your kinds words to him. Hopefully, he can also sell you your third car when it’s time!

July 03, 2017

New Acura purchase Great experience st Jackson Acura. Dustin Hursh determined my needs and provided choices. He followed up after my first visit and created a very good More

by Treview
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Hursh
Jul 05, 2017 -

Jackson Acura responded

Thanks for leaving this review for Dustin and our dealership!

June 25, 2017

Great experience Non hassle , great buying experience , friendly environment and detailed oriented . Would recommend Jackson Acura to anyone interested in buying a ne More

by Ro123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2017 -

Jackson Acura responded

Thank you for leaving this review and recommending our dealership, we hope to service you again in the future!

June 13, 2017

A joy from start to finish. Jackson Acura (Sergei Potapoff) made the purchase of my new Acura RDX a pleasure from the initial visit in February to just test-drive all the way to More

by Jill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
Jun 14, 2017 -

Jackson Acura responded

Jill, thank you for leaving this review for our dealership and Sergei; we’re very happy to hear we could make your car buying experience more enjoyable and less painful than getting a new phone! Have fun and drive safe in your new RDX!

May 25, 2017

Very Accommodating! Top Notch Experience I showed up 30 mins before close, originally just coming to look and discuss my options. I left with a brand new 2017 ILX that I am in LOVE with. CM w More

by Mande105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C.M. and Michael Cunningham
May 26, 2017 -

Jackson Acura responded

Mercedes, thanks for taking the time out of your day to leave this positive review. We’re happy to hear CM and Michael were able to work with you to get you into a new ILX! We hope to service you again soon!

May 25, 2017

Michael Wiest and Bobby Watkins went above and beyond. A+ My daughter and I were looking for a good used Toyota 4runner, I'm glad we found this dealership. The quality of the vehicle and the buying experienc More

by GregandLacey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Weist and Bobby Watkins
May 26, 2017 -

Jackson Acura responded

Thank you for leaving this positive review for Michael, Bobby, and our dealership. It’s always wonderful to hear our employees are a great asset to our dealership, I will be sure to pass along your kind words to them!

May 05, 2017

Excellent customer care experience Bought a 2017 Acura MDX .Excellent experience. Mr. C. Maina offered excellent guidance at arriving at the final decision making. Excellent CSC . Recom More

by Fantabulous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chege Maina
May 08, 2017 -

Jackson Acura responded

Thank you for leaving this positive review for our dealership. We're happy to hear CM was able to help you decide on a new MDX, I will pass along your kind words to him. Happy driving!

May 05, 2017

Best in Town After visiting several dealerships around town and getting disappointed ,I came here and met C.M. who was very helpful with great customer service int More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C.M.
May 09, 2017 -

Jackson Acura responded

We’re happy to hear Jackson Acura was able to make your car buying experience extraordinary. I will pass along your kind words to CM and Mike, and we hope to service you again in the future!

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