Jackson Acura

Great customer service experience We purchased a 2012 Acura TL from this dealership and really love the car. Everyone was just great and they made the buying experience very easy. I re We purchased a 2012 Acura TL from this dealership and really love the car. Everyone was just great and they made the buying experience very easy. I recommend Jackson Acura to anyone that wants a great car and a great car buying experience. J. Bailey, Alpharetta, GA More

Amazing service!!!!! I had been searching for a car for awhile and had spent several weekends at dealerships across metro Atlanta looking for that perfect car. I popped in I had been searching for a car for awhile and had spent several weekends at dealerships across metro Atlanta looking for that perfect car. I popped into Jackson Acura and was helped by Steve. Steve helped make the car buying process simple and painless! They don't hassle you here like they do at other dealerships and if I had to do it again- Jackson would be my first choice! More

Exemplary sales & service! Purchased 3 cars from Jackson Fantastic group of sales people and managers at Jackson Acura. Dmitry Gumanov has been involved as the manager with each of my purchases, and Sergei P Fantastic group of sales people and managers at Jackson Acura. Dmitry Gumanov has been involved as the manager with each of my purchases, and Sergei Potapoff has been my salesman. I've purchased 1 new (MDX) vehicle and 2 pre-owned (TL & Audi Q7) from them. Additionally, I've referred friends and family who have also purchased from them. I highly recommend Jackson Acura. More

Great experience I was very satisfied with the service I got at Jackson Acura. Everyone from my salesman Steve, Joey in finance, Dmitry in service and Zack for showin I was very satisfied with the service I got at Jackson Acura. Everyone from my salesman Steve, Joey in finance, Dmitry in service and Zack for showing me how to use all of my fun gadgets were nothing but friendly and professional. Thank you. Sue W. More

Jackson Acura Purchased a new 2015 Acura MDX from Jackson Acura. Worked with Steve McCarthy. He was very professional, knowledgeable and helpful. He made my car Purchased a new 2015 Acura MDX from Jackson Acura. Worked with Steve McCarthy. He was very professional, knowledgeable and helpful. He made my car buying experience extremely easy. Would definitely recommend Steve and Jackson Acura. More

Bad experience. I'm leaving 1 out of 5, and here's why. Last month, I bought a used car from here, with a paint gouge in the door. I told my salesperson, C.M., that I'm leaving 1 out of 5, and here's why. Last month, I bought a used car from here, with a paint gouge in the door. I told my salesperson, C.M., that we had a deal if they took care of the paint scratch. He agreed and I bought the car. C.M. explained to me that the paint person does the work outside, and the weather had to be nice. This was understandable, but I had to call them every time to keep following up, and got very few callback requests honored. After 3 weeks, I decided to also speak with the used car manager to get everything resolved in a timely manner. Patrick was very nice on the phone, and although he was going on vacation, he took ownership of my issue and passed my info to Dmitry, who was supposed to call me that afternoon or the next day. About 4 days later, after not hearing from Dmitry, I called to again try to arrange the paint work. Dmitry told me to come by Friday and they would take care of it. I asked for some details about the process, as I was concerned that painting outside with the pollen might be problematic. Dmitry said, "The guy does a great job, you won't even be able to tell". That sounded great to me, so I brought my car today. Dmitry asked for my keys and I said I would like to go wait where the car was being painted because I was working remotely, and may need to retrieve items from my car while it dried. Dmitry told me I couldn't accompany my car to the location, and he refused tell me where my car was going when I asked. I said if my car is going to a body shop, why is it a big deal for me to go wait at the location? At this point, Dmitry got really defensive and started arguing with me. THIS WAS AN IMMEDIATE RED FLAG. I expressed that I was uncomfortable sitting at the dealership for an indeterminate amount of time, while I didn't know where my car was. I also expressed concerns about the body shop being used, as MAACO is right down the street, and they are notoriously bad at what they do. Then Dmitry starts arguing with me and telling me this is basically how it works. I told him this was unacceptable for me and we would need to consider another option. At this point, he continued arguing with me, including in front of customers out front, and got on the phone with someone, I assume the paint guy. Finally, the paint guy shows up, but he took my car off site to do the work. When it came back, it was far from what was promised. Not only is the paint not matched correctly, it was obviously smeared on with the touch up brush, and it's not even smooth. Rough and uneven. I have done better touch up jobs in my driveway, but went out of my way to let a professional do it this time because it was in a very visible spot and it was larger than usual. I thought for sure with their experience, it would be better than what I could do, so I brought it to them on Dmitry's word, which was that "I wouldn't even be able to tell." 1 star is pretty fair. First, because I had to chase them on the phone for 3 weeks to get someone to take ownership of the problem. Secondly, Dmitry was not professional about the situation at all, and had a rude attitude with me when I questioned the details. Third, the actual work is not good. It is not even close to professional. If I had any idea it was going to be this bad, I would have done it myself. When I showed other people the work, the most common reaction was, "A body shop guy did that?!?!" The only real redeeming parts of the experience were that C.M. and Patrick were both cool and professional with me. As it is, this has cost me a day out of work, and now the cost of taking it to a reputable body shop to finally make it right. Very disappointed. I gave them all the chances to make this right, and I was very patient. With all of the positive reviews here, I was really hoping for a better experience. I gave them so many chances to make it right, and they basically spit in my face. The experience has left a bad taste in my mouth for Jackson Acura. More

Repeat customer... that says it all! Last week I purchased a 2015 RDX from Jackson Acura. This is the second Acura I've purchased there and the third I will have serviced at Jackson. F Last week I purchased a 2015 RDX from Jackson Acura. This is the second Acura I've purchased there and the third I will have serviced at Jackson. From the Sales dept to the Service dept, everyone at Jackson exemplifies the utmost in professionalism and courtesy, not to mention very fair and competitive pricing. My salesperson, Paul, is extremely thorough and genuine (this is the 2nd car I have purchased from him). Patrick also helped arrange this particular deal with my trade-in and he too was professional and a pleasure to work with. I have been using the Jackson Acura service dept since the dealership opened years ago and Nick always provides outstanding service. We love our Acura, and we'll keep going back to Jackson Acura! More

An amazing and exceptional experience My husband recently bought me a 2015 Acura MDX from Jackson Acura. All negotiations and communications were done via email. When we eventually got to My husband recently bought me a 2015 Acura MDX from Jackson Acura. All negotiations and communications were done via email. When we eventually got to the dealer shop, everything was as agreed. The sales person,Chege Maina was outstanding. He was so proffessional and was such a joy to work with. He is a valuable assest to this company. It is assoicates like him that are a true reflection of the company. Simply outstanding.!!!! Thanks again Lucy Young More

Very good experience with Chege Maina I bought a 2006 Acura TL. The salesman Chege Maina was very nice and professional and understanding. I love my car and will be back when I need anoth I bought a 2006 Acura TL. The salesman Chege Maina was very nice and professional and understanding. I love my car and will be back when I need another one. Thank you Mr. Chege Maina! Thank you, Nelly Harris. More

Stellar Service from Chege Maina I recently purchased an Acura from Jackson Acura and the reception from Chege Maina was not only professional but exceptional. He made sure that my in I recently purchased an Acura from Jackson Acura and the reception from Chege Maina was not only professional but exceptional. He made sure that my interests were served in identifying the vehicle. He was very respectful and provided advise on different makes and models, which made it easier for me to make an informed decision. Great Experience! More