Jackson Acura

Awesome! In simple words -Best customer service provided by Yvonne Russell. The service team recommends only what is needed and and the staff is extremely cour In simple words -Best customer service provided by Yvonne Russell. The service team recommends only what is needed and and the staff is extremely courteous and professional. Great Team Work! More

Tire change and wheel balancing Yvonne has been a wonderful service advisor. He did meet the SLA of <= 2 hours for both service. But, could have offered discount on tire prices or la Yvonne has been a wonderful service advisor. He did meet the SLA of <= 2 hours for both service. But, could have offered discount on tire prices or labor charges. More

Updated - Buying experience was good. Follow through poor. We were car shopping and happened to sit down next to a guy at lunch who said to go see Reggie at Jackson Acura. We stopped in and ended up walking ou We were car shopping and happened to sit down next to a guy at lunch who said to go see Reggie at Jackson Acura. We stopped in and ended up walking out with a beautiful 2019 Acura MDX. Great experience, good deal and we love the car. Reggie and Jackson has a high focus on delivering a great customer experience and we’re straight forward and above board when negotiating. Based on this experience alone, we very well may be Acura converts for life. Update - Unfortunately, things have unraveled a bit. Service we were told was so good to add the options that were part of our negotiated price has been really poor. We’ve spent days with multiple trips to the dealership to have options added and fix a taillight. First trip it took 2 days to discover no work was done. Took it back to discover taillight was not ordered and to have the wrong bumper protected (2 hours wasted) and still no return phone call from our sales rep to resolve. More

Excellent and friendly service. Yvonne provided excellent and friendly service while we waited for our vehicle to be serviced. Service was quick and high quality. Purchased the veh Yvonne provided excellent and friendly service while we waited for our vehicle to be serviced. Service was quick and high quality. Purchased the vehicle at this dealership. More

Awesome I love this dealership!!!! The staff is very professional and personable. The wait isn’t long not to mention they let you know what’s going on every s I love this dealership!!!! The staff is very professional and personable. The wait isn’t long not to mention they let you know what’s going on every step of the way. More

Great service and surroundings while you wait! I drive 20 miles to get my car serviced here. No other dealership stacks up against their professionals, service and environment. Highly recommended f I drive 20 miles to get my car serviced here. No other dealership stacks up against their professionals, service and environment. Highly recommended for the overall quality and experience! More

Fast, excellent service with a smile! Went in for oil change and tire rotation. My car has a bike rack on top, so they couldn’t put it through the car wash. My service advisor personally Went in for oil change and tire rotation. My car has a bike rack on top, so they couldn’t put it through the car wash. My service advisor personally went and hand washed it instead and then added a discount! Great prices and always friendly staff. More

Quality and on scheduled work They are for scheduled maintenance and a few other concerns were discovered and I gladly have those completed. Great atmosphere and Nick the service a They are for scheduled maintenance and a few other concerns were discovered and I gladly have those completed. Great atmosphere and Nick the service agent was good to work with. More

Kind & Friendly Staff Everyone in the pre- owned side was very friendly and helpful. They got me in the right car for me and I’m very happy! Everyone in the pre- owned side was very friendly and helpful. They got me in the right car for me and I’m very happy! More

In Good Hands Nick has taken care of my Acura for the past several years and every time I am welcomed, he goes the extra mile to help address the issue and is not t Nick has taken care of my Acura for the past several years and every time I am welcomed, he goes the extra mile to help address the issue and is not trying to overly upsell me on anything but what makes sense at the time. Also he is great at letting me know what I need to be thinking about or the next service. More