Jackson Acura

Purchase of new 2019 TLX V6. My test drive with Bob was very helpful with his extensive knowledge of the car’s features. Sergei was an excellent salesman - very thorough and detai My test drive with Bob was very helpful with his extensive knowledge of the car’s features. Sergei was an excellent salesman - very thorough and detail oriented. His demonstration of the Navigation and Audio systems was great. More

Very friendly place It’s a very friendly place and you will definitely enjoy the level of customer service. I would definitely recommend Jackson Acura for all your servic It’s a very friendly place and you will definitely enjoy the level of customer service. I would definitely recommend Jackson Acura for all your service needs. More

Awesome Brittany was great! Kept me updated with the progress of my vehicle, I like how I’m able to view and pay online for my services. Thanks Brittany was great! Kept me updated with the progress of my vehicle, I like how I’m able to view and pay online for my services. Thanks More

Great service Nick Covino always makes sure our car is serviced properly. I can always count on the right maintenance being done. Our car is always washed by the de Nick Covino always makes sure our car is serviced properly. I can always count on the right maintenance being done. Our car is always washed by the dealership after service. More

Don't go the extra mile, unlike Lexus Notified them a 2nd time of rattle behind dash. Couldn't duplicate. I had a video of the sound and played for them. All they did was bang on the dash Notified them a 2nd time of rattle behind dash. Couldn't duplicate. I had a video of the sound and played for them. All they did was bang on the dash to see if something was loose. Husband's Lexus had rattle in sunroof. They replaced it. Still rattled. They then took the whole thing apart and fixed the issue. That's good service. I have several rattles in my Acura MDX..too many for an expensive car that is only 2.5 years old. Not only does Acura have issues with quality, this service center doesn't go the extra mile. Nick is great but focus on finding the root cause of the problem is lacking. More

Stellar service Nick Covino and the Jackson Acura team gave stellar service at my last service (and really at all my past services). When my MDX had a problem, they Nick Covino and the Jackson Acura team gave stellar service at my last service (and really at all my past services). When my MDX had a problem, they did thorough testing to make sure they understood the problem and that my vehicle would be safe and reliable. They did exactly what was needed, but nothing more than was needed. They serviced my vehicle promptly, had it ready when they promised, kept me updated on progress, and did a great service. More

Service was the worst o have ever experienced anywhere Arrived at 9:30 for a 10am appointment for a factory recall yet service didn’t start on my vehicle until 1:00! 6 hrs total at dealership! Unacceptabl Arrived at 9:30 for a 10am appointment for a factory recall yet service didn’t start on my vehicle until 1:00! 6 hrs total at dealership! Unacceptable. More

Service repair It was a smooth process. Reported issue,vehicle loaner given, updated on repair process, car repaired, still under warranty and I went home. Lastly, e It was a smooth process. Reported issue,vehicle loaner given, updated on repair process, car repaired, still under warranty and I went home. Lastly, everyone was nice, Thanks! More

Great services, great people. Pleasant people and great facilities make for a low pressure environment and experience. My lease could not have been easier, and I left feeling like Pleasant people and great facilities make for a low pressure environment and experience. My lease could not have been easier, and I left feeling like I got a good deal. More

2016 Certified Pre-Owned (CPO) MDX Purchase We went to Jackson Acura yesterday and today to purchase a CPO car for my husband. Even though it was right after the Christmas holidays, they had a We went to Jackson Acura yesterday and today to purchase a CPO car for my husband. Even though it was right after the Christmas holidays, they had a good selection of CPO MDXs. The salesman we bought our 2007 CPO MDX from in 2010, Chege Maina (“CM”), was still there and he helped us find a beautiful 2016 CPO MDX, with low mileage and the Advanced Tech Package we wanted. It looked brand new! We traded in our 2007 MDX for a great trade-in price and drove home in our almost-new MDX. CM was extremely patient with all of our questions and the entire experience was very easy!! Over the past 9 years of dealing with Jackson Acura, we have always had a great experience with their Sales and Service. They are truly a top-notch dealership who cares about making and keeping their customers happy and coming back!!! More