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Jackson Acura

Roswell, GA

Overview
Employees
Reviews
Vehicles
4.8
6,453 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle. An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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10900 Alpharetta Hwy

Roswell, GA

30076

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Showing 6,453 reviews

November 12, 2023

Great customer service by Nick Covino! In and out in an hour, thank you very much! More

by rongagner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback -- We're delighted to hear Nick provided such a positive experience for you! Ensuring everyone leaves happy is our goal. Thank you for choosing Jackson Acura; we appreciate your trust in us!

Helpful
November 11, 2023

Prompt and great service Good , fast and prompt service Close to my house and convenient More

by Subir Basu
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
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Nov 11, 2023 -

Subir Basu responded

My service advior Yvonne is great and knowledgeable and Jackson acura provides excellent service

Helpful
November 10, 2023

Accommodating, informative, friendly and, knowledgeable team. Pleasant and comfortable waiting lounge that also provides perfect locations for working while waiting. More

by LeaT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback -- Although we're pleased to have provided a 4-star experience, our goal is to consistently deliver exceptional service. We look forward to the opportunity to exceed your expectations in the future.

Helpful
November 10, 2023

Seamless experience Seamless experience. Walked in and out within an hour. Great servicez Seamless experience. I Walked in and out within an hour. Great customer service. More

by monicaygibbs
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Johnson
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Nov 16, 2023 -

Jackson Acura responded

We appreciate you sharing your feedback! Ensuring our guests have an exceptional experience is our top priority, and your input is instrumental in measuring our success. If there's anything we can assist you with in the future, please don't hesitate to reach out!

Helpful
November 10, 2023

Joey did not tell me my credit was locked so I could unlock it. After I purchased the vehicle, I started getting letters from financial institutions that my loan has been denied because they couldn’t ac More

by Ashley Whitt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dmitry Gumanov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Jackson Acura responded

Dear Ms. Whitt, Thank you for sharing your feedback, and we sincerely apologize for the challenges you encountered. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed car buying decision. Our team takes every customer experience seriously. I’ve made attempts to connect with you and address your concerns. We regret that there was a miscommunication about APR rates/payment terms, and you were unhappy after pricing was discussed. To ensure your satisfaction, I would still like to discuss this further and work towards a resolution. Please contact me at your earliest convenience, and we’ll do our utmost to make things right and change your opinion of our dealership. Again, thank you for taking the time to write this review. I look forward to hearing from you. Respectfully,
 Joey Andrews Finance Manager 770-650-4000

Helpful
November 10, 2023

always great service and great work from jackson acura. Yvonne is the best and got me out of there early than expected. thank you. More

by PATRICK.SCHUTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback -- We're thrilled to hear Yvonne and the rest of our team continue to serve you well! We look forward to welcoming you back again in the future!

Helpful
November 09, 2023

Reggie Hammond was referred to me by family friend, Gerald Foster. Gerald knows that I do not like the car buying process at all! However, Gerald suggested I visit Jackson Acura and ask for Reggie. More

by N_WYCHE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback -- We're thrilled to hear about your great experience with Reggie! Our goal is to make the car-buying process as easy and stress-free as possible. Your satisfaction is our priority, and we're grateful for your trust in choosing our dealership. If you have any future car needs, we're here to assist. Happy driving in your new TLX! (And thank you to Gerald Foster! Our customers are truly the best.)

Helpful 1
November 09, 2023

Yvonne Russell did good service with me and really help me and talked to me more detail , thank you! More

by xiaoyan7755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback -- It's great to hear Yvonne and our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura, we hope to assist you in the future!

Helpful
November 09, 2023

Sergi and the rest of the sales team are amazing! Just wish I could say the same of the Service Department. More

by jeff_tanner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine A Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Jackson Acura responded

Dear jeff_tanner, Thank you very much for sharing your experience with Sergei and the rest of our sales team! While it's great to hear they have assisted you well, our goal is 100% customer satisfaction. Even though your review did not shine a positive light on our service department, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. You may contact me anytime to voice your concerns. Sincerely, Rodney Jones Service Manager 678-259-9391

Helpful
November 08, 2023

Whenever U come to Jackson Acura for any service, they are the best in work n customer service. More

by AMIR.GILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback! We're overjoyed to hear our team continues to provide a top-notch experience every time you visit. Providing excellent service is our goal! Thank you for choosing Jackson Acura -- We look forward to your next visit!

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