Jackson Acura

My svc advisor, exceeded my expectations. He took extra steps to ensure my tire leak issues were resolved, and proactively load tested my battery which needed replacement. For nearly 13 years now, service- steps to ensure my tire leak issues were resolved, and proactively load tested my battery which needed replacement. For nearly 13 years now, service-after-the-sale has been consistently great. Thank you, Jackson Acura, Rodney Jones, and Nick Covino! More

Nick Covino is the best!! He has been my service advisor for many years. He is sincere and knowledgeable. He takes great care of me and both my Acuras! for many years. He is sincere and knowledgeable. He takes great care of me and both my Acuras! More

"Customer First" Yvonne places "customer first". She kept me informed via text messages of my service progress. When there was a delay in the service time for the read Yvonne places "customer first". She kept me informed via text messages of my service progress. When there was a delay in the service time for the readiness of my vehicle, she was genuinely concerned and forthright. Yvonne offered me an additional service to make up for the delay. More

Great customer service Unlike prior experiences with other dealerships in area, Jackson Acura performed the services I requested in a timely manner and didn’t try to sell ad Unlike prior experiences with other dealerships in area, Jackson Acura performed the services I requested in a timely manner and didn’t try to sell additional service More

Outstanding Service The Jackson Acura Service Department is outstanding! A very clean, bright, friendly and efficiently run business. My service representative, Yvonne Ru The Jackson Acura Service Department is outstanding! A very clean, bright, friendly and efficiently run business. My service representative, Yvonne Russell, is the best! I can’t say enough good things about Yvonne. She is efficient, friendly and attentive. She exhibits the best in service to customers! Great job Yvonne! More

Quality People Quality Vehicle My service agent Pat Crossen explained what had to be done, got it done, and gave me a vehicle cleaner than when I dropped it off. All went well, and My service agent Pat Crossen explained what had to be done, got it done, and gave me a vehicle cleaner than when I dropped it off. All went well, and I recommend them highly. More

Awesome Brittiany is the BEST service advisor I’ve ever had. I’ve been an Acura customer since ‘04 and she has been the best I’ve encountered. She helped me d Brittiany is the BEST service advisor I’ve ever had. I’ve been an Acura customer since ‘04 and she has been the best I’ve encountered. She helped me diagnose my car. Her customer service is over and beyond. And she has a great personality. More

Car maintenance My representative Brittani is excellent! She’s friendly conveyed important information to me. She informed me of what maintenance would be coming up. My representative Brittani is excellent! She’s friendly conveyed important information to me. She informed me of what maintenance would be coming up. My car was taken care of in a timely manner. More

First experience much better Recently purchased my second CPO vehicle from Jackson Acura - if this was my first experience with the dealership, I would certainly not go back. Sal Recently purchased my second CPO vehicle from Jackson Acura - if this was my first experience with the dealership, I would certainly not go back. Sales person knew I was coming in to by the vehicle, yet did not have everything ready when I showed up, which led to a rushed transaction as we both were trying to get to our next appointments. I was initially provided 1 working key fob. As I was leaving, the sales manager gave me another key fob which was not for my vehicle. I was told that I needed to bring the vehicle back to service and they would cut the key and program the remote. About a week later I came back to get the key fob programmed. Service agent told me that the key fob was broken and unable to be programmed for my vehicle. He said he ordered another one and I could come back (again!) to have the new key fob programmed. I asked about the possibility of having key fob that was programmed for a different car (I can't imagine how many key fobs a dealer of this size has in house) programmed for my car, and then when the new key fob came in, it could be programmed for whatever vehicle donated their key fob to me. Service agent told me they could not do that??? So now I need to spend another couple hours of my time to take care of something that should have been handled at the time of the sale - my bad for completing the transaction without everything being in order. I will say that my first CPO purchase (6.5 years ago) and use of the service department was outstanding, which is why I returned for this vehicle. More

scheduled service The main reason I needed service was because the maintenance notification was not reset after my last service. Greeted quickly by gentleman who took The main reason I needed service was because the maintenance notification was not reset after my last service. Greeted quickly by gentleman who took keys, mileage, etc. but then waited over 20 minutes, then left after no service rep spoke with me. Next contact was text message that car was completed and ready for pickup. Not certain why a service rep never talked with me during the check-in process. More