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Jackson Acura

Roswell, GA

4.8
6,878 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle. An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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10900 Alpharetta Hwy

Roswell, GA

30076

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Showing 6,878 reviews

September 15, 2020

Pat is very professional and helpful-we were told of all current and upcoming concerns about our Acura MDX but not pressured at all which is refreshing. More

by DARRYL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Crossen
Sep 15, 2020 -

Jackson Acura responded

Darryl, Thank you for taking the time to share your feedback with us. Pat and our team work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again.

September 15, 2020

Arrived expecting to be there at least 90 mins... Kendall had me in and out in 30 minutes!!!! Thank you for the white glove service!! More

by DONNAPUCCI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Parks
Sep 15, 2020 -

Jackson Acura responded

Donna, Thank you for taking the time to share your thoughts on working with Kendall and our team. We're glad to hear we delivered such a great experience!

September 15, 2020

CM was a great help! I got a great car and couldn’t be happier! It was well with the drive from Greenville SC to Atlanta. Thanks so much. More

by C Hickman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chege Maina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Jackson Acura responded

Hello, Thank you for taking the time to share your thoughts on working with Chege and our team. We're glad to hear we delivered such a great experience!

September 15, 2020

Nick has taken care of our car needs for the past 12 years and helps us keep them in great shape. Always lets me know what needs to be done without finding extras. More

by tlayman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Jackson Acura responded

We appreciate your business and our team looks forward to serving you again soon!

September 15, 2020

I appreciate the pictures and handout provided of my air filters to help me understand why they needed to be changed at time of service. More

by kwcqueen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Jackson Acura responded

Darryl, Thank you for taking the time to share your feedback with us. Pat and our team work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again.

September 14, 2020

They are awesome not pushy and always have great service. They always wash and vacuum my car which is super nice benefit too! I like having Starbucks coffee there too when I have to wait. I loved the loaner More

by TBUDION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Yvonne was able to help, and we hope to see you again!

September 14, 2020

Yvonne was awesome!! Great communication thru the process. She was very professional and very personable. I would hire her in a second. Thanks, Bill Queen More

by bqueen0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Jackson Acura responded

Bill, Thanks for sharing your thoughts about your experience working with Yvonne with Jackson Acura. We appreciate your business and hope to see you again soon!

September 12, 2020

I liked the fact that they picked up my vehicle since they are not currently giving loaner cars. This far, I have been pleased with the service at Jackson Acura More

by THEMAMA01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2020 -

Jackson Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jackson Acura.

September 12, 2020

Service advisors treat you with respect, explain what work needs to be done along with the estimated cost, and time to complete the job. Meets all expectations for car repair and maintenance More

by Gogolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Parks
Sep 13, 2020 -

Jackson Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 11, 2020

When you get service, the technician does not record the work done. Therefore I get follow-up notices in my system that I need service More

by chrism-eri
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Pat Crossen
Sep 14, 2020 -

Jackson Acura responded

Thank you for bringing this problem to our attention. We’d love to learn more about it and help, please feel free to call our Service Manager to discuss further.

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