
Jackson Acura
Roswell, GA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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The car was brought in for a recall repair, which was overdue due to parts availability. Unfortunately, the work was performed incorrectly, leading to the car running out of fuel without any warning, lea overdue due to parts availability. Unfortunately, the work was performed incorrectly, leading to the car running out of fuel without any warning, leaving us stranded. The car had to be towed to the dealership, and I needed an Uber ride to get to the car rental since I had a business flight the next day. Although the car was ready the following day, I could not pick it up, return the rental, and make my flight in time. The Service Manager agreed to cover the towing cost, but he did not agree to reimburse me for the two days of car rental. I sent the invoice via email on March 24 but have not received a response. One of the most disappointing aspects of this ordeal is that not a single representative from the Service Department took responsibility or offered an apology for the faulty work. A little compassion goes a long way. This experience has significantly damaged my perception of the dealership, and I would not consider purchasing a vehicle from Jackson in the future. More
Yvonne really looks out for the customer and goes above and beyond EVERY TIME I go in to service my vehicle. and beyond EVERY TIME I go in to service my vehicle. More
Customer service is always amazing and Yvonne is always professional and efficient. She always has great communication. I would highly recommend her! professional and efficient. She always has great communication. I would highly recommend her! More
I was very satisfied with the quality of service that I received from Jackson Acura!! It is always a wonderful experience!! received from Jackson Acura!! It is always a wonderful experience!! More
I had a flat tire late in the afternoon on a Friday and managed to get to the dealership. Although the team was swamped, Yvonne was able to squeeze me in and I was in and out in an hour. Nick has always be managed to get to the dealership. Although the team was swamped, Yvonne was able to squeeze me in and I was in and out in an hour. Nick has always been my go-to because he has been amazing since I've started using Jackson Acura. Now I can say that I have two go-to's in Yvonne and Nick. Thank you! More
Fast and courteous I was greeted immediately. My car was ready in less than the time estimated. Waiting area was pleasant. My car was ready in less than the time estimated. Waiting area was pleasant. More
To Whom It May Concern: I am writing to express my sincere appreciation for the outstanding service I have consistently received from Paul Silverman, one of your sales representatives. Over the years, sincere appreciation for the outstanding service I have consistently received from Paul Silverman, one of your sales representatives. Over the years, Paul has leased me several vehicles, and each experience has been nothing short of exceptional. I am currently driving a 2024 RDX and love it! Paul is a true professional in every sense of the word. He is knowledgeable, attentive, and always goes above and beyond to ensure that I find the perfect vehicle to suit my needs. His ability to understand my preferences and offer thoughtful, well-informed advice has made the car leasing process seamless and enjoyable. He always take my phone calls which is quite important. What sets Paul apart is not only his expertise but also his genuine commitment to providing outstanding customer service. His professionalism, attention to detail, and dedication to creating a positive experience make him an asset to Jackson Acura. I truly appreciate the hard work and care he has shown over the years. Please extend my thanks to Paul for his continued excellence in service. I look forward to many more years of working with him in the future. Sincerely, Layne Greenberg More
Pleasant experience from beg to end. I am very happy with acura Jackson roswell! All around great! I am very happy with acura Jackson roswell! All around great! More
Reggie is top notch. My family has purchased multiple Acuras from him over the years. Low pressure, high service. My family has purchased multiple Acuras from him over the years. Low pressure, high service. More
I have been purchasing my new cars from this dealer for a long time. But this time is really a big disappointment that I am not coming back or recommending this dealer to any of my friends or family. long time. But this time is really a big disappointment that I am not coming back or recommending this dealer to any of my friends or family. More