Jackson Acura

Excellent… customer service always extraordinary. Friendly service, knowledgeable and attentive to your vehicle needs. Jackson Acura, top notch, innovative dealership that exceeds all your expectat Friendly service, knowledgeable and attentive to your vehicle needs. Jackson Acura, top notch, innovative dealership that exceeds all your expectations. More

Great service. Kept me informed during the service and worked hard to minimize my down time. Extremely pleased with all aspects of the visit! Thanks Ken! worked hard to minimize my down time. Extremely pleased with all aspects of the visit! Thanks Ken! More

I have owned cars from many different dealerships over the past 40 years. I have never purchased a car from a dealership anything close to Jackson Acura ("JA") in regard to JA's exceptionally excellent qu the past 40 years. I have never purchased a car from a dealership anything close to Jackson Acura ("JA") in regard to JA's exceptionally excellent quality and customer service. We purchased a 2020 RDX for my wife, and one year later we purchased the 2022 MDX for my use. Both purchases were accomplished without any sales pressure whatsoever, and with the knowledge and confidence that JA offered the best price available in our region of the country. As new owners of two Acura cars (our 2020 RDX and 2022 MDX), we have also had the pleasure of interacting with JA's amazing sales professionals, service consultants, and maintenance staff. They all have "customer first" attitudes, and they all are highly knowledgeable, always patient when answering questions, and always willing to provide detailed explanations of sales, warranty and maintenance issues and solutions. On a scale of 1* to 5*(the very best), Jackson Acura is clearly a 10*! More

Reggie Hammond was the best sales person I've ever had the pleasure of working with. He was extremely patient and not at all pushy! the pleasure of working with. He was extremely patient and not at all pushy! More

Courteous and excellent service. Very nice sales and finance department. No pressure and a fair deal. Good experience from start to finish. Recommend and would buy again. finance department. No pressure and a fair deal. Good experience from start to finish. Recommend and would buy again. More

I called about my brakes and was able to be worked in the same day at a less busy time. Kendall was very polite and helpful. Also the price was not over the top, and I was out of there in record time! same day at a less busy time. Kendall was very polite and helpful. Also the price was not over the top, and I was out of there in record time! More

so so...went there to have warranty work (passenger airbag inflator recall). when I called to make an appointment I had to give my VIN nbr. The man on the phone started to pretty much argue with me tha airbag inflator recall). when I called to make an appointment I had to give my VIN nbr. The man on the phone started to pretty much argue with me that my VIN did not exist. He was about to hang up on me. But I asked him to read back the VIN that I had told him and he had one letter wrong..no apology or even light hearted joke about it. This is the South usually people are friendlier lol... Then I asked if they could give me a loaner car and he very quickly said "no we dont do that". The literature that I had received in several mails about my recall said I could have a loaner car.. So I spent $20 plus using lyft to get there and back..I thought acura was a premium brand. When I arrived with my car the dealership was nearly deserted and it took several minutes before anyone helped me and no one really eber greeted me. When I returned to pick up my car again no one greeted me at all. I wondered around trying to get some help. After awhile I just stood outside the door of my service rep (he was busy with anothet customer). When he was done he did help me...but it seemed strange there was no process or greeting when arriving at the dealership to pick up my car..It felt rude for me to stand right outside his office door, but if I had not done that, who knows when I would have been helped. Also the snack bar was pathetic and next to no snacks or drinks. As I said earlier I thought acura was a premium brand and I expected a much warmer friendlier environment..I will not go back to this particular dealership again. More

Quick check in with out appointment, completed the service with in 45 mins. Great staff, very professional, friendly & honest. I’m pleased with the service. service with in 45 mins. Great staff, very professional, friendly & honest. I’m pleased with the service. More

Always our first choice when it comes to servicing our two Acura’s. The Service team is one we can trust, every time! Always a pleasant experience. two Acura’s. The Service team is one we can trust, every time! Always a pleasant experience. More

Paul was great everything was smooth, simple, and fast. He was very kind. Joey was also great and answered all of my questions regarding finances. Very friendly dealership with excellent customer service. He was very kind. Joey was also great and answered all of my questions regarding finances. Very friendly dealership with excellent customer service. Thank you! More