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Jackie Cooper Imports

Tulsa, OK

4.8
4,987 Reviews
If you're searching for Mercedes-Benz, or Porsche in Oklahoma, look no further than Jackie Cooper Imports. Our award-winning dealerships in Tulsa, OK have a tenured staff in sales, service, and financing to provide you everything you need to enjoy a premium automotive ownership experience.
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9393 S Memorial Dr

Tulsa, OK

74133

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Showing 4,988 reviews

February 22, 2020

Excellent customer service. Enjoyed the 2019 loaner car! Very surprised Frank offered to help me to transfer my groceries from the loaner car to my car. I have low back issues so this helped me tremendously More

by SHELDONARONOWITZ
Recommend Dealer
Yes
Employees Worked With
Frank Ferlazzo
Feb 24, 2020 -

Jackie Cooper Imports responded

Sheldon, we really appreciate that you took the time to write us such a kind review. We do pride ourselves on providing our customers with quality workmanship at competitive prices. Our team members are knowledgable and passionate to ensure that we give excellent customer service at every interaction. Thank you for choosing Jackie Cooper Imports as the Go-To dealership for all your vehicle needs. We hope to see you soon. - Chris Martinez, Director of Sales

February 22, 2020

Great friendly service. Cliff always makes sure all my questions are answered and helps with making sure i have a rental so I’m not without a car during service! More

by ethandshaffer
Recommend Dealer
Yes
Employees Worked With
Cliff Jones
Feb 24, 2020 -

Jackie Cooper Imports responded

Thank you for the amazing review, Ethan! We will be sure to thank Cliff for providing you with exceptional service. Let us know if there is anything else we can help you with. We look forward to your next visit! - Chris Martinez, Director of Sales

February 22, 2020

They always do a great job. Wait was a little long-2 hours. They should ask if you want your car cleaned before they do it. I had just spent $37 the day before and it was spotless. Caught them before th More

by starbiehl
Recommend Dealer
Yes
Employees Worked With
Connie Harrill
Feb 24, 2020 -

Jackie Cooper Imports responded

Thank you for your repeated business, Star. We are always here to help and look forward to seeing you again. - Chris Martinez, Director of Sales

February 22, 2020

Only MB service in town. Service B - expensive. Employees - good! My receipt stated wash/vacuum included, not vacuumed and not too sure car was washed. More

by msmccoy13
Recommend Dealer
Yes
Employees Worked With
John Taylor, Jacob Evans
Feb 24, 2020 -

Jackie Cooper Imports responded

msmccoy13, We are sorry to hear that your recent service visit may not have met your expectations. It is true, we are building a brand new car wash and, while we are excited about it, it still wasn't completed and thus inoperable at your recent visit. We do our best to make each customer aware that the complimentary wash and vacuum will need to be completed at a future date that works best for you. We profusely apologize if that communication got lost in the service transaction. We'd love to make it up to you! Please do give Jacob Evans a call when you are available and we will make good on that wash--in our better-than-ever, new car wash!

February 22, 2020

I have been coming to Jackie Cooper Tulsa for service on my ML350 for over five years and have always received excellent results. Thank you More

by DC
Recommend Dealer
Yes
Employees Worked With
Frank Ferlazzo
Feb 24, 2020 -

Jackie Cooper Imports responded

Thank you for the great review, DC! I am happy to know that you enjoyed your excellent service experience. Let us know if there is anything else we can help you with. We look forward to your next visit! - Chris Martinez, Director of Sales

February 22, 2020

Excellent customer service, to the person greeting you at the door, to the sales person helping you find your vehicle. Very helpful in helping me find my cat, love it Brian G was so helpful!!! Throughly enjo More

by Boss Lady
Recommend Dealer
Yes
Employees Worked With
Ryan Knotts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Goss, Alex Kach
Feb 24, 2020 -

Jackie Cooper Imports responded

Hello and congratulations! Thank you for your five star review on Brian, Alex and Ryan. I am glad everybody was able to produce a collective effort to provide an outstanding car buying experience for you. It was our pleasure. Thank you for shopping at Jackie Cooper Imports. We hope to see you again soon. - Chris Martinez, Director of Sales

February 22, 2020

I greatly appreciate the customer service that I’ve received on my recent service visit, every single person, including the GM, attended to my needs and concerns. More

by robroy45
Recommend Dealer
Yes
Employees Worked With
Frank, Kristen, Steve
Feb 24, 2020 -

Jackie Cooper Imports responded

Your wonderful review is greatly appreciated. We are extremely grateful for our staff and the services they provide. Thank you for choosing Jackie Cooper Imports & we hope to see you again soon. - Chris Martinez, Director of Sales

February 22, 2020

Poor communication, unkept promises and left me feeling disappointed. Only after making my unhappiness known did they try to make it up to me. I have dealt with Lexus for years in the past and their experi More

by Cfsammi
Recommend Dealer
No
Employees Worked With
Chuck Griffith, Alex Lisenbee, Karla Lopez, Blair Bowman
Feb 24, 2020 -

Jackie Cooper Imports responded

Cfsammi, we truly are apologetic that your experience with us wasn't exceptional. Our culture is one of ethics, integrity, and family. An exceptional customer experience is a big part of that. We admit that we missed a communication from our Certified Pre-owned service department that the brand-new tires and extra key we ordered for you hadn't made it into the dealership by the time you planned your vehicle delivery. Once we realized the issue, it was with all earnestness that we wanted to make it up to you--by making use of your time here, giving you a first-class delivery by Ms. Bowman-- as well as presenting you with a complimentary window tint. We were glad to be able to send you home in current-year loaner to use for the week and then personally deliver your Certified Pre-owned vehicle to you in the town which you live. We appreciate your understanding and that you allowed us to to make it right.

Feb 25, 2020 -

Cfsammi responded

I appreciate you delivering my car to me, and trying to make up for the communication issue. I am very pleased with my car and have been checked on by Alex making sure I didn’t have any questions. Thank you again

Feb 25, 2020 -

Jackie Cooper Imports responded

It honestly was our pleasure to help make this right. If you need anything at all, please just let us know!

February 22, 2020

Great service and personnel. Speedy and efficient. Arranged for a courtesy car and texted when the job was complete. Ordered the necessary parts that came in an orderly time. More

by Verona Swank
Recommend Dealer
Yes
Employees Worked With
Connie Harrill
Feb 24, 2020 -

Jackie Cooper Imports responded

Thank you so much for taking the time to share your feedback, Verona. I am glad that you received an excellent service experience. We welcome you again! - Chris Martinez, Director of Sales

February 22, 2020

My experience with the Mercedes sales and service department has been exceptional each time. I love my GLC 300 and have never had an issue. More

by DRODDY2
Recommend Dealer
Yes
Employees Worked With
Joe Cleary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Taylor
Feb 24, 2020 -

Jackie Cooper Imports responded

We are delighted to learn of your satisfaction. Thank you so much for your business and we hope to see you again at Jackie Cooper Imports soon. - Chris Martinez, Director of Sales

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