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Jackie Cooper Imports

Tulsa, OK

4.9
4,782 Reviews
If you're searching for Mercedes-Benz, or Porsche in Oklahoma, look no further than Jackie Cooper Imports. Our award-winning dealerships in Tulsa, OK have a tenured staff in sales, service, and financing to provide you everything you need to enjoy a premium automotive ownership experience.
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9393 S Memorial Dr

Tulsa, OK

74133

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Showing 4,782 reviews

October 08, 2020

Absolutely the best! I cannot say enough good things about the sales and finance staff! These guys went above and beyond what is really required!! More

by SWEIESNBACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mushtaq Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Griffith
Oct 08, 2020 -

Jackie Cooper Imports responded

SWEIESNBACH, your wonderful review is greatly appreciated. We are extremely grateful for our staff and their ability to provide an effortless experience. Thank you for choosing Jackie Cooper Imports. Best- Chris Martinez, Director of Sales

October 07, 2020

This is the first time I purchased a vehicle via the Internet. Alex, Kendall, Conor, Adrian all very professional, friendly, and most importantly made me feel like a valued customer. Wonderful experienc More

by MEG.ALLEN03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Lisenbee, Adrian Soberano
Oct 08, 2020 -

Jackie Cooper Imports responded

Meg, congrats on successfully handling your 1st Internet purchase! Alex, Kendall, Conor and Adrian are fine employees who are truly dedicated to our customer satisfaction and it's fantastic to hear that provided you with a wonderful experience. Thank you for your business! Best- Chris Martinez, Director of Sales

October 07, 2020

Top notch team! Great service! Both are customer focused. the people are as important to me as the product! It is a friendly and very trust worthy atmosphere- can’t imagine doing business anywhere else! I o More

by BETSYLBARNES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Cleary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connie Harrill -Service Dept
Oct 07, 2020 -

Jackie Cooper Imports responded

Thank you for your five star review Betsyl! We are happy to hear that you received top notch service from our team! Your recommendation means so much to us and we look forward to your future business! Best- Chris Martinez, Director of Sales

October 07, 2020

Best car buying experience hands-down!! I’ll definitely be returning for my next Vehicle purchase. From Sales to the financial department super fast and friendly. More

by bwalk326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mushtaq Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Jackie Cooper Imports responded

Thank you for taking the time to share your experience and give us a five star rating. We appreciate you choosing Jackie Cooper Imports and hope to see you again as a repeat customer. Please enjoy your new ride and if we can help with anything else, don't hesitate to reach out to us. Sincerely, Chris Martinez, Director of Sales

October 06, 2020

I had a great experience buying my car! The overall process took a little while but that’s to be expected with a car purchase unfortunately. The team was great and attentive. The salesman I worked with More

by JF16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Balke
Oct 07, 2020 -

Jackie Cooper Imports responded

Reviews like this give us motivation and help us ensure we provide efficient high-quality care. We apologize for the delay in the process and hope it didn't set you back too much. We sincerely can't thank you enough for your business and hope you enjoy you new vehicle for many years to come. Best- Chris Martinez, Director of Sales

October 06, 2020

I took my Mercedes (21,000 miles) in for routine maintenance on 9/28/2020. Oil change & brake flush upward of $530. ONE WEEK LATER, I received an offer in the mail from Jackie Cooper Imports for $15 More

by robertaoeser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Denny Martin
Oct 07, 2020 -

Jackie Cooper Imports responded

Roberta, we are sorry to see this 2-star review after we worked together to come to an acceptable solution. To clarify, the mail offer you received was not from Jackie Cooper Imports, but from Mercedes-Benz USA. It is true, we were not able to give the official maintenance discount offered by Mercedes-Benz as they will not honor a service outside of their offer dates. Your official Repair Order is a legal document and the date cannot be changed. As our culture is one of integrity and ethics, we were not willing to do that. Instead we did go ahead and extend a refund of your money from us, Jackie Cooper Imports. The refund to you was the same even though our company will not be reimbursed by Mercedes-Benz USA, as we would if it fell under their campaign. We felt it was the right thing to do, however. If we missed something else that may have caused you to leave us this review, we kindly ask that you call our Service Manager, Denny Martin, in order to discuss it further. Have a blessed day!

Oct 07, 2020 -

robertaoeser responded

You are correct, you did refund the $150, but ONLY AFTER I called back & told you that Denny Martin had refused & I was going to leave a negative review on Google. My Service Representative went BACK to Denny on my behalf. I bought a new Infiniti off the show room floor at Jackie Cooper years ago & I would give the Infiniti dealership 10 stars if I could! They were the reason I returned to Jackie Cooper, BUT the Mercedes dealership STILL gets 2 stars from me. This isn’t the 1st time they’ve treated me this way!

Oct 07, 2020 -

Jackie Cooper Imports responded

Roberta, again we are sorry to hear your experience with us wasn't exemplary. We value all of our customers at all 4 brands of our dealership group. Our goal is to create an exceptional experience each and every time. We understand that we are not perfect but we would never only offer a solution in response to a mention of a negative review. We use those reviews in order to get better at what we do. We use them to help us better serve you. Your service advisor does have your best interest at heart and so does your Service Manager. We thank you for taking the time to discuss this further with us. We hope you will give our great team at Jackie Cooper Imports another chance to "wow" you with our award-winning service!

Oct 07, 2020 -

robertaoeser responded

This is the most beautiful car I have ever seen, BUT I am in the process of trading it after only 2 years & 12k miles of owning it, because I certainly have NEVER been “wowed” by any department there! I was told things at closing that I later found out were only 1/2 true. (Ask my Service Rep, he knows the story). Because of my husband’s health, I tried to trade for the EXACT same SUV earlier this year, (same year, same class, same color, mine had less mileage) & was offered LESS than payoff after paying $10k down at closing & financing for only 4 years. Although my Service receipts reflect a complementary car wash at EACH service, this last service was the ONLY time I have received it. So, “Award winning service”?? I think not!! I won’t be back!! I will also discourage everyone I come in contact with.

October 06, 2020

Great experience as always! Michael Molina and Ryan Knotts always take great care of me! After a long wait for my car to arrive from Germany due to Covid, Ryan and Mikey cut straight to the chase and g More

by dustin.l.perry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikey Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knotts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Jackie Cooper Imports responded

Dustin, thank you for the perfect score and repeat business. Your patience and understanding of the delivery delays we have experienced due to COVID is appreciated. Mikey and Ryan definitely work very hard to ensure the best experience & we are honored to have them on our team. Congratulations on your third Mercedes! Warm Regards, Chris Martinez, Director of Sales

October 06, 2020

Excellent experience- sales staff was great and very professional- Provided accurate information and answers to all questions. Very pleased with entire transaction! Highly recommend!!! Great! More

by Macan Driver
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nizar Khaled
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason VanBall, Dillon Cole
Oct 07, 2020 -

Jackie Cooper Imports responded

Thank you for taking the time to leave a review for us at Jackie Cooper Imports. We're happy we could meet your expectations and greatly appreciate your endorsement! Sincerely, Chris Martinez, Director of Sales

October 06, 2020

Very pleasant experience. Well worth the drive from OKC to be able to work with the friendly and knowledgeable sales team. Highly recommend and looking forward to buying from Jackie Cooper again in the fut More

by MLINDEMUTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knotts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chet Hood
Oct 06, 2020 -

Jackie Cooper Imports responded

It really means a lot to us that you took the time to drive from OKC to see us. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. Welcome to the Jackie Cooper Imports family, and congratulations! Best- Chris Martinez, Director of Sales

October 05, 2020

Chet worked very hard to meet my wishes for a GLE350. The pandemic and end of year posed many challenges finding this auto. Even though Ive only had my car a few days and a learning curve, I am very happy! More

by CustomerSM
Recommend Dealer
Yes
Employees Worked With
Chet Hood
Oct 05, 2020 -

Jackie Cooper Imports responded

On behalf of all of us at Jackie Cooper Imports, I would like to thank you for sharing this fair review about our store! We are thrilled that we were able to get you into your GLE350 despite the earlier challenges you encountered. Warm Regards , Chris Martinez, Director of Sales

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