Jackie Cooper BMW

This dealership is painfully aware that they are the only game in town. The salesmen are the the calibre you would expect to en counter at a used car lot run by a fly by night operation, you know the type, L game in town. The salesmen are the the calibre you would expect to en counter at a used car lot run by a fly by night operation, you know the type, Lynn Hyckie Dodge circa 1995. The general manager, a young obviously inexperienced fellow actually made a pass at my wife while I was in the finance department wrapping our deal up. I would onto recommend this dealership. More

I have no reason to recommend this dealership. The dealership does not care about customer satisfaction. They are the only BMW dealership in the city and they are well aware customers have little opt dealership does not care about customer satisfaction. They are the only BMW dealership in the city and they are well aware customers have little option to take their cars elsewhere for service, and even more obvious is that they are well aware of their advantage of being 1 of 2 BMW dealers in OK. I have been a loyal BmW owner, and am willing to buy out of state or not another BMW with the intention to avoid this dealership. I took my 09 X5 in for service, used a BMW loaner vehicle, left my iPhone 4 in the loaner, never got my phone back. I dropped the loaner back after hours,I called them the next morning and was told they would look for it. Then I got a call saying the loaner had already gone back out. The service department continued to tell me the car was not returned for 3 weeks, all the while refusing to contact the customer to inquire about my phone. I attempted to contact management, it is impossible to reach upper management or receive a call or response back. I emailed their executives and general manager, never even got a response or acknowledgment. My phone was never returned because of Jackie Cooper BMW's negligence. I attempted to file a complaint with the customer retention specialist and was dismissed and told essentially "tough luck". I never was offered any concern over the matter. Sadly, to build upon the issue, I had problems with service dept before, 1. Parts not being fully installed, 2. Arriving for appointments and waiting For an hour to be told my part that I came in for had not arrived, 3. Told to come back at a later date, after waiting for hours For my car to be fully serviced, so the service rep could leave for the day for his holiday. I had problems with the sales department also.. I once arrived for an appt, only to sit for an hour waiting, while the salesman continued to walk by, then acknowledging he completely forgot I was there to see him. I was told by a salesman to pick 2 cars I wanted to see so he wouldn't waste his time showing me cars. I asked specifics on the cars I wanted to see and his responses were more often "I don't know". More

Above and beyond customer service. Best experience shopping for a vehicle!!! Took care of my issues without hesitation or me having to ask for anything. I will definitely be back for service and whe shopping for a vehicle!!! Took care of my issues without hesitation or me having to ask for anything. I will definitely be back for service and when I am ready to purchase another vehicle. No question. THANK YOU ALL at Jackie Cooper BMW OKC!!!!! More

I purchased a car over the internet, and when I received it the car has a crack in the windshield and the headliner was torn. They refused to fix or pay for either to be replaced. Finally, I was told they it the car has a crack in the windshield and the headliner was torn. They refused to fix or pay for either to be replaced. Finally, I was told they would split it with me and they never sent me a check. I call them now and they wont call me back. Worst dealership, and gives BMW a bad name. More

the reason I wouldn't recommend this dealership is because I was Lied to. When I purchased the car, I was told the tires were new (run flat tires). being a single mom and working two jobs, having that because I was Lied to. When I purchased the car, I was told the tires were new (run flat tires). being a single mom and working two jobs, having that kind of security (able to make it home for repairs vs. on the road stranded somewhere),was a selling factor for me. For approximately a year now, I was experiencing a low tire on occasion. The salesman told me I had run-flat tires, my monitor in the car gave instructions on how to drive with "my" run flat tires. Then I find out that I don't have that kind of tire when I took it in for repairs. So I took it back to the dealership only to be told that I turned down the insurance they sell for roadside assistance (which by the way were for run flat tires). I was told they would pay half for another tire,"if that would make me happy"...did I have a choice? I didn't think so. total bill $220.00, my half was $160.00. half? I don't think so. (if I was to have a flat on the highway, and I was under the impression I had run flat tires...if I tried to make it to a safe place to change my tire, it would've ruined the tire, possibly my wheel and other parts to my very expensive, luxury car.) Thanks Jackie Cooper for selling me a bill of goods that was not up to hype. While the car may be nice, the lies to sell me a pre-certified used car, didn't instill faith in my car "advisor". By the way, I was told the previous owner put a new windshield on my car too. When I told Jackie Cooper dealership that I couldn't get the sensor for the windshield wipers to come on, I was asked if I was "doing it right". I work at a place where thousands of people work. Word of mouth is good or bad advertising. What do you think I'll tell people now? More

Femi was very knowledgable about the X3 and throughly explained all the features on the car the day we picked it up. Femi was helpful during the process and we enjoyed getting to know Femi and look forw explained all the features on the car the day we picked it up. Femi was helpful during the process and we enjoyed getting to know Femi and look forward to working with him again in the near future. Jon and Linda Sikes More

They made this experience pretty easy for me. I'd highly recommend this dealership! Nomo was a great help! This was my first vehicle purchase by myself, so I believe I was treated fairly and with diginity. recommend this dealership! Nomo was a great help! This was my first vehicle purchase by myself, so I believe I was treated fairly and with diginity. I will go back again and would send a friend! More

Our experience buying our BMW X5 was surprisingly pleasant. I have to admit I dread walking onto a dealership lot but our sales rep made it laid back and comfortable. I would definitely recommend J pleasant. I have to admit I dread walking onto a dealership lot but our sales rep made it laid back and comfortable. I would definitely recommend Jackie Cooper BMW to friends and family. You pay more for their product, but the quality is undeniable. Lavaughn "Nomo" was quite pleasant doing business with. Fred Hill made the financing quick and easy. He explained everything in detail which we appreciate. My husband has already commented that his next car purchase will be at Jackie Cooper BMW. More

I had a good experience with this dealership and would recommend it. The staff is friendly and knowledgeable. The facility is top notch and the vehicle selection is sizable. The staff is well trained i recommend it. The staff is friendly and knowledgeable. The facility is top notch and the vehicle selection is sizable. The staff is well trained in the vehicle details and service options. Very good organization overall. More

Our experience buying our BMW X5 was surprisingly pleasant. I have to admit I dread walking onto a dealership lot but our sales rep made it laid back and comfortable. I would definitely recommend J pleasant. I have to admit I dread walking onto a dealership lot but our sales rep made it laid back and comfortable. I would definitely recommend Jackie Cooper BMW to friends and family. You pay more for their product, but the quality is undeniable. Lavaughn "Nomo" was quite pleasant doing business with. Fred Hill made the financing quick and easy. He explained everything in detail which we appreciate. My husband has already commented that his next car purchase will be at Jackie Cooper BMW. More