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Jackie Cooper BMW
Edmond, OK
234 Reviews
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234 Reviews of Jackie Cooper BMW
April 15, 2025
BUYER BEWARE! !!! WORST CAR BUYING EXPERIENCE EVER!!!!! This was my third BMW purchase and I was buying a vehicle from out of state. Things started out great. Got a !!! WORST CAR BUYING EXPERIENCE EVER!!!!! This was my third BMW purchase and I was buying a vehicle from out of state. Things started out great. Got a very thorough video walk around of the vehicle and got a comforting "we're experts at online car sales after the pandemic so don't worry the process will be easy." I put down a deposit and then things went to crap. Was supposed to have a screen sharing session with finance to sign documents. Two hours after my "scheduled" call, I called them. I was told they would upload things and call me right back. Another two and a half hours later I call back only to be told the finance officer was busy but she'd call me right back. Forty minutes later I call back only to end up going over the documents with someone else because the original finance representative didn't think my business was worth those there in person. I'm then told certain documents had to be signed physically so they are overnighted to me. I sign them and overnight them back. Once received I'm told it will be 24-48 hours for the loan to be funded and the vehicle set up for transport. Time passes and I hear nothing. I personally called the bank only to find out Jackie Cooper pulled the docs for some reason. I call the dealership only to be told "oh sorry we should have called you 2 days ago." They say something on the documents was listed on the wrong line and they needed to be corrected and resigned. We go through the overnight process again to again be told funding will be in 24-48 hours. A few days later nothing. I again call the bank they inform me they have never received anything back from the dealership. I contact the dealership to be told the bank won't accept an online signature they needed a physical one. I voice my frustration about these issues only be told by the finance director "well you can cancel the purchase." I found this degrading and offensive as again showing they really didn't care about me as a buyer since I wasn't there in person. I take care of this final signature to finally have the loan funded over 3 weeks from the date of my down payment. Now I'm just told my vehicle is allegedly in transport but I have no information on that either. What company? When did it leave? When will it be here? Who do I contact with issues? I've asked for calls from the general manager to discuss my frustrations but haven't heard anything from him in the 2 weeks I've been asking. I'm seriously beginning to wonder if I'll actually get my vehicle or if I've just been scammed out of $60k. Take it from me buy else where. More
by DC
Employees Worked With
Carly, Leslie, Toni, Zack (the only friendly understanding one)
February 08, 2025
Brought vehicle in for a safety recall. Was told 2 things needed immediate attention in the amount of $1,962.27 and recommended service in the amount of $781.60. Was also told both back tir Was told 2 things needed immediate attention in the amount of $1,962.27 and recommended service in the amount of $781.60. Was also told both back tires had nails in them, took vehicle to a tire shop and they informed me no nails in either tire. More
by heatheerenee
Employees Worked With
Greg
October 22, 2024
My wife and I have bought/leased new BMWs from Jackie Cooper for more than two decades. Both the sales staff (Franklin Sherrod is a wonderful guy) and the service personnel (Ray Shannon is 10/10) are unf Cooper for more than two decades. Both the sales staff (Franklin Sherrod is a wonderful guy) and the service personnel (Ray Shannon is 10/10) are unfailingly polite, friendly and professional. The only negative I might offer is that we sometimes have difficulty lining up a courtesy car when our vehicles are in the shop. However, I always keep in mind that their courtesy car program is a COURTESY to me! This is a 5-star dealership that always provides a pleasant customer experience. More
by Phil Watts
Employees Worked With
Franklin Sherrod, Ray Shannon
October 08, 2024
Well when I went to purchase the vehicle I was crossed around between four salesmen. I paid for the car and they said they needed to do a safety check. I never heard a word back from the dealership for 2 around between four salesmen. I paid for the car and they said they needed to do a safety check. I never heard a word back from the dealership for 2 weeks. They gave me a loaner that had a low tire. It went flat and left me stranded.Awful customer service. Everyone I called never returned my phone calls. I picked up the car and had it for 3 weeks and the batteries in the keys were dead.it came time to get my tag and no title. They just kept brushing me off. They blamed everything on a bad training experience.DO NOT BUY A CAR from this dealership. They will screw you over. When I left the dealership, I inform them that I will drive all the way to Dallas, Texas before I ever bought another car from Cooper. More
by Twinnard
Employees Worked With
Too many to name
September 08, 2024
Bought a used 2018 vehicle. Was told it passed their BMW certified inspection. Test drive it; the arm rest was broken. Told they would fix it by the sales person. Then after we Was told it passed their BMW certified inspection. Test drive it; the arm rest was broken. Told they would fix it by the sales person. Then after we came to pick it up; sales manager said they wouldn’t fix it it. This is AFTER we paid for it and they kept it 4 days “detailing and fixing the issues” beyond the 72 hours return policy. When we got it home; filled up the washer fluid tank realized it was broken and immediately contacted them. Was told to bring it in, they would fix it. Then once again, after we dropped it off was told by sales manager they would not cover or fix it. Was missing the tow cover on the back. Was told it would be replaced when they “detailed & fixed it” Guess what, once again wasn’t replaced/foxed. Was told they detailed it prior; had sticky residue on the driver’s side seat and door. Stay away from this dealership. They do not keep their word nor do they honor it. More
by jay.brown
Employees Worked With
Clay - Sales Mgr.
August 01, 2024
Disabled Veterans beware! Jackie Cooper BMW does not support %100 percent disabled veterans, they refused to honor my Oklahoma sales tax exemption for over $800 worth of taxes Jackie Cooper BMW does not support %100 percent disabled veterans, they refused to honor my Oklahoma sales tax exemption for over $800 worth of taxes. All they did was laugh and say they don’t care about bad reviews because it’s above their pay grade. Apparently people have forgotten what us veterans had to go through or endure to even receive a card like that. I will make sure and be heard that this business discriminates against veterans and disabled veterans and think it’s funny and not one manager wanted to come out and speak to me even after I said I was going to let people know about how my experience. I also would never recommend this business for service of any kind. My car was prepaid for service and in there almost a month sitting there for weeks. I finally get it back today and it dirtier than when it came in after a huge five digit bill. Every step from the time I dropped off my car to the time I picked it up was a very atrocious experience. I would never recommend them to anyone. More
by John Mayeu
Employees Worked With
Greg Fanning
July 11, 2024
I’m so disappointed in this dealership! I bought a used 2019 Toyota Highlander there in August of 2023, less than a year ago, and I just had to spend $4900 on an oil pan leak 2 1/2 weeks af I bought a used 2019 Toyota Highlander there in August of 2023, less than a year ago, and I just had to spend $4900 on an oil pan leak 2 1/2 weeks after they had my car in for an oil change. My engine light came on as I was leaving the parking lot and they turned it off and told me it was a crankshaft sensor. Nothing was wrong with the sensor and I died in the middle of a busy street and had to have it towed. Conveniently, this was a part that was excluded from my extended warranty. So disappointing! More
by brownieokc
Employees Worked With
Jackie C
June 19, 2024
I’ve been at the dealership for 3 1/2 hours now for an oil change. When I got in the car the check engine light was on. They told me typically when the check engine light comes on it’s something else! I t oil change. When I got in the car the check engine light was on. They told me typically when the check engine light comes on it’s something else! I told him the light wasn’t on when I got here so I told them to fix it and get the engine light off. It’s ridiculous that they can have it for 3 1/2 hours when I made a service appointment and then my check engine light comes on for something they did. More
by brownieokc
Employees Worked With
Jackie C
June 13, 2024
Made an appointment 2 weeks in advance. Took my car in on Thursday...Said they couldn't look at it until Monday.......all weekend without a car???? No loaner until another month. So why Took my car in on Thursday...Said they couldn't look at it until Monday.......all weekend without a car???? No loaner until another month. So why do I leave it on Thursday to not be seen until Monday?? Reply was.....'to get in line'. What a great dis-service for such a high end place. Soooo. disappointing. More
by susankcarroll
Employees Worked With
n/a
