Jackie Cooper BMW

Brought vehicle in for a safety recall. Was told 2 things needed immediate attention in the amount of $1,962.27 and recommended service in the amount of $781.60. Was also told both back tir Was told 2 things needed immediate attention in the amount of $1,962.27 and recommended service in the amount of $781.60. Was also told both back tires had nails in them, took vehicle to a tire shop and they informed me no nails in either tire. More

My wife and I have bought/leased new BMWs from Jackie Cooper for more than two decades. Both the sales staff (Franklin Sherrod is a wonderful guy) and the service personnel (Ray Shannon is 10/10) are unf Cooper for more than two decades. Both the sales staff (Franklin Sherrod is a wonderful guy) and the service personnel (Ray Shannon is 10/10) are unfailingly polite, friendly and professional. The only negative I might offer is that we sometimes have difficulty lining up a courtesy car when our vehicles are in the shop. However, I always keep in mind that their courtesy car program is a COURTESY to me! This is a 5-star dealership that always provides a pleasant customer experience. More

Well when I went to purchase the vehicle I was crossed around between four salesmen. I paid for the car and they said they needed to do a safety check. I never heard a word back from the dealership for 2 around between four salesmen. I paid for the car and they said they needed to do a safety check. I never heard a word back from the dealership for 2 weeks. They gave me a loaner that had a low tire. It went flat and left me stranded.Awful customer service. Everyone I called never returned my phone calls. I picked up the car and had it for 3 weeks and the batteries in the keys were dead.it came time to get my tag and no title. They just kept brushing me off. They blamed everything on a bad training experience.DO NOT BUY A CAR from this dealership. They will screw you over. When I left the dealership, I inform them that I will drive all the way to Dallas, Texas before I ever bought another car from Cooper. More

Bought a used 2018 vehicle. Was told it passed their BMW certified inspection. Test drive it; the arm rest was broken. Told they would fix it by the sales person. Then after we Was told it passed their BMW certified inspection. Test drive it; the arm rest was broken. Told they would fix it by the sales person. Then after we came to pick it up; sales manager said they wouldn’t fix it it. This is AFTER we paid for it and they kept it 4 days “detailing and fixing the issues” beyond the 72 hours return policy. When we got it home; filled up the washer fluid tank realized it was broken and immediately contacted them. Was told to bring it in, they would fix it. Then once again, after we dropped it off was told by sales manager they would not cover or fix it. Was missing the tow cover on the back. Was told it would be replaced when they “detailed & fixed it” Guess what, once again wasn’t replaced/foxed. Was told they detailed it prior; had sticky residue on the driver’s side seat and door. Stay away from this dealership. They do not keep their word nor do they honor it. More

Disabled Veterans beware! Jackie Cooper BMW does not support %100 percent disabled veterans, they refused to honor my Oklahoma sales tax exemption for over $800 worth of taxes Jackie Cooper BMW does not support %100 percent disabled veterans, they refused to honor my Oklahoma sales tax exemption for over $800 worth of taxes. All they did was laugh and say they don’t care about bad reviews because it’s above their pay grade. Apparently people have forgotten what us veterans had to go through or endure to even receive a card like that. I will make sure and be heard that this business discriminates against veterans and disabled veterans and think it’s funny and not one manager wanted to come out and speak to me even after I said I was going to let people know about how my experience. I also would never recommend this business for service of any kind. My car was prepaid for service and in there almost a month sitting there for weeks. I finally get it back today and it dirtier than when it came in after a huge five digit bill. Every step from the time I dropped off my car to the time I picked it up was a very atrocious experience. I would never recommend them to anyone. More

I’m so disappointed in this dealership! I bought a used 2019 Toyota Highlander there in August of 2023, less than a year ago, and I just had to spend $4900 on an oil pan leak 2 1/2 weeks af I bought a used 2019 Toyota Highlander there in August of 2023, less than a year ago, and I just had to spend $4900 on an oil pan leak 2 1/2 weeks after they had my car in for an oil change. My engine light came on as I was leaving the parking lot and they turned it off and told me it was a crankshaft sensor. Nothing was wrong with the sensor and I died in the middle of a busy street and had to have it towed. Conveniently, this was a part that was excluded from my extended warranty. So disappointing! More

Racist not good people in general. Wasn’t treated well. Management is absolute trash. Just awful Wasn’t treated well. Management is absolute trash. Just awful More

I’ve been at the dealership for 3 1/2 hours now for an oil change. When I got in the car the check engine light was on. They told me typically when the check engine light comes on it’s something else! I t oil change. When I got in the car the check engine light was on. They told me typically when the check engine light comes on it’s something else! I told him the light wasn’t on when I got here so I told them to fix it and get the engine light off. It’s ridiculous that they can have it for 3 1/2 hours when I made a service appointment and then my check engine light comes on for something they did. More

Made an appointment 2 weeks in advance. Took my car in on Thursday...Said they couldn't look at it until Monday.......all weekend without a car???? No loaner until another month. So why Took my car in on Thursday...Said they couldn't look at it until Monday.......all weekend without a car???? No loaner until another month. So why do I leave it on Thursday to not be seen until Monday?? Reply was.....'to get in line'. What a great dis-service for such a high end place. Soooo. disappointing. More