Jackie Cooper BMW

WORST. EXPERIENCE. EVER. This story begins with me reaching out to express my interest in purchasing a vehicle from JCB. As we begin the process I explain t EXPERIENCE. EVER. This story begins with me reaching out to express my interest in purchasing a vehicle from JCB. As we begin the process I explain that I would be traveling from out of state to purchase and that I'd be more than happy to put a deposit down on it, as I was planning to come buy it over the weekend. They said that would be completely fine and that they would send me a link to apply for pre-approval on financing and to put down the deposit. DAY 2: I never receive a link so I go ahead and go to their website to apply for financing myself and then call them to explain that I had been approved in their system and wanted to put a deposit on the vehicle. They then explain to me that I wouldn't be able to put a deposit down because they had a lot of interest on the specific one I was looking at, and that if I didn't take off work in the middle of the week to come and make my purchase that there was no guarantee that it would still be available. I come to the conclusion that I have to act now or let it go, so I take off work and prepare to leave my house in DFW at 5AM to arrive at JCB right as they open for the day. DAY 3: I arrive at JCB to start my purchase, we test drive, inspect the vehicle, all is well. As we start the paper work and I explain that I was planning on putting a relatively large down payment on it and finance what's left, they explain to me that they can only charge 5k to a debit card and that their wire system was MAGICALLY NOT WORKING!! I now have to spend the next 3 HOURS driving over all over OKC trying to find out how to come up with $7,000 in cash on the fly. I call my banks (No locations in OK, couldn't pull out cash beforehand due to being rushed to come up there and purchase), I call friends, I try absolutely everything I can think of to make this work. In the end I end up having to call my boss and ask him to borrow the funds out of his company account and pay him back the following day, all to just make my down payment on this vehicle. As I'm sitting down to work on the financing logistics one employee in particular, Sebastian, is unable to detect my already extreme frustration and decides that it would be a good idea to try and strong arm me into buying a 3rd party warranty for this vehicle, driving my purchase up by another $4,000. I express that I'm not interested and am quite frankly just ready to be done with this experience. He presses me anyway and eventually gets me to sign on the dotted line and finalize the purchase. What these guys didn't realize is that I work in the Auto industry myself and am quite familiar with how financing and wires work, this company was ready to send me home EMPTY HANDED in order to pressure me into financing a significantly higher amount than I intended on this vehicle. 9 HOURS AT THE DEALERSHIP. SKETCHY SALES PRACTICES. STRONG ARM SALESMAN WITH NOTHING BUT $$$PROFIT$$$ IN MIND. WORST EXPERIENCE OF MY LIFE. JACKIE COOPER BMW MINI, I address you directly now. I know your game. I know how dealers work and how they buy their inventory. I know what you tried to pull on me, and I will take this story to the ends of the earth if I need to. You have exactly 1 chance to make this right. My friends will be sharing this, I will take it to BBB. If anyone reads this blow this story up and make sure JCB sees it. I look forward to your reply JCB. I hope you care about your ratings more than your customers because I know for a fact that customer experience is everything to a dealership, and you failed... More

I enjoyed working with Roberto at Jackie Cooper BMW. He was patient and kind. He answered all my questions in a timely manner. Roberto was not pushy! He was patient and kind. He answered all my questions in a timely manner. Roberto was not pushy! More

ORDERED A KEY FOB 3/17/2023 STILL NO KEY FOB, AFTER BEING TOLD IT WILL BE IN 3/19 -3/20, HOPE I NEVER NEED TO ORDER ANYTHING FROM THIS BUSINESS TOLD IT WILL BE IN 3/19 -3/20, HOPE I NEVER NEED TO ORDER ANYTHING FROM THIS BUSINESS More

anyone on here waiting on a key fob from Jackie Cooper, its going on 3weeks now and no fob totally ridiculous. its going on 3weeks now and no fob totally ridiculous. More

The dealership is very clean, orderly and attractive. The people are very friendly which is probably why I let my guard down and trusted what they said...my advice is to be very diligent and get everyth The people are very friendly which is probably why I let my guard down and trusted what they said...my advice is to be very diligent and get everything in writing. They won't make it right later. More

Worst General Manager and Service Department. Never return calls and never fix what they are supposed to. We have had our vehicle in there more than 3 times for the same issue and the service manager n return calls and never fix what they are supposed to. We have had our vehicle in there more than 3 times for the same issue and the service manager never returns our calls and finally had to go to the General Manager who doesn't care anything about service. There are no loaners if you need one for the day. More

After service is very poor.Work with Jackie Cooper(sales person). Never follows up on anything.Even worse is the general manager Richard Vairo,,rude and does not know how finances work in his own company Be person). Never follows up on anything.Even worse is the general manager Richard Vairo,,rude and does not know how finances work in his own company Be worn "AFTER SERVICE" does not exist in this company. More

Purchasing a new car is typically an anxiety producing experience, especially as a woman. Being the researcher that I am, in May 2021 I decided upon a 2018 BMW X2, in part for two reasons. 1) It is still experience, especially as a woman. Being the researcher that I am, in May 2021 I decided upon a 2018 BMW X2, in part for two reasons. 1) It is still under factory warranty, so if anything goes wrong, it will be covered. 2) It is also a Certified Pre-Owned (CPO) BMW, so again, if anything goes wrong, it has coverage. This has been the basic strategy I have used purchasing cars previously, along with reading multiple reviews of the pros and cons of the make, model, and year. However, this was the first time I purchased a car that needed to be put in the shop about a month after purchase, then again, and then again, all for the same reason. This has all occurred since May of 2021. All totaled, the car was in the shop for over a month. Before I get to the worst part of this experience, let me tell you what they did well, they sold me the car, they offered a single point of contact while the car was in the shop, and they communicated with BMW North America when they couldn't fix the problem with the car. They did not communicate with me very well or almost at all without my prompting for updates. Jackie Cooper left me weeks without a car to drive and when I pushed for a loaner, as they advertised, I was told I needed to buy a Japanese model car. They would go several days at a time with no news after they last told me they were changing ABC or trying XYZ. No updates. Just nothing. Mind you, I *just* bought this car in May 2021. They advertise a 90 and 3,000 mile warranty, the car was in the shop within those confines. I was told that only applies to cars major system failures and the factory warranty and CPO would trump that. Meaning they will not purchase back the car. Yesterday, I was given back the car after being told the issue isn't fixed but their hope is that after two more tanks of gas, the issue will resolve on its own. The used car sales manager, Andy Womack explained this to me last night, 9/20/2021, then promised that come this morning, I would have the receipt from the service department explaining this again along with the most recent repairs made to the car. I was also told twilce that the GM would contact me, he hasn't. It is 4:23 pm. I have emailed Andy, reminding him of his promises. He hasn't responded. No one has called. It is well past morning. And I have a car that is not fixed and Jackie Cooper is refusing to stand behind the product they sold me. More

My experience with this dealership, from start to finish, was amazing! This was my first BMW purchase. Before I even arrived, Brendan C. had already given me tons of info on the vehicle I was coming to see. was amazing! This was my first BMW purchase. Before I even arrived, Brendan C. had already given me tons of info on the vehicle I was coming to see. He deserves major kudos for his ability to be kind/relatable while also being knowledgeable during the process of buying a luxury vehicle. Not every salesperson has the ability to do both at the same time. Definitely ask for Brendan if you want a great experience here! Danielle B. in Finance was also great to work with and super helpful! Thank you Cooper BMW for an overall awesome experience for a BMW newbie! More

We had an excellent experience working with Dustin Munsey in the purchase of my beautiful new X3. This is the second BMW we’ve purchased from Jackie Cooper. Dustin was kind, caring, and we appreciated his at in the purchase of my beautiful new X3. This is the second BMW we’ve purchased from Jackie Cooper. Dustin was kind, caring, and we appreciated his attention to detail. Highly recommend him! Everyone we encountered at this dealership was helpful and friendly. Very happy with our purchase. More