Jack Phelan Chrysler Dodge Jeep RAM - Service Center

someone from service damaged my work van I left my vehicle for in warranty major repair for almost two months( because they couldn't get the parts) and someone from service stuff damage it. I left my vehicle for in warranty major repair for almost two months( because they couldn't get the parts) and someone from service stuff damage it. Rick Hiller promised to show me the video surveillance from dealership but later said he will not do it.They never fix my van -they just declined .Horrible dealership ,horrible experience. More

Impressively awesome service! I have been taking my Dodge Journey to Phelan Dodge, Countryside, for the past year or two and Rick has been been service advisor to help me. He is e I have been taking my Dodge Journey to Phelan Dodge, Countryside, for the past year or two and Rick has been been service advisor to help me. He is extremely friendly and helpful and is always ready to answer my questions. Most recently I went in for an oil change and he greeted me by name. He made me feel like family and that just won me over. I trust the entire service department with my vehicle, which is why I keep coming back and just yesterday purchased a new Dodge Journey. I can’t wait to go in for an oil change to show him my new purchase. Thank you Rick!! You are awesome!!! More

Great service and communication. I have been using jack phalen service department a few times over the years for my 2008 wrangler and my 2016 Liberty and on those times at the dealer I have been using jack phalen service department a few times over the years for my 2008 wrangler and my 2016 Liberty and on those times at the dealership i had a great experience from repair to the updates by ther service staff. I came from another dealership that my jeep service was a disaster on repairs,cost and return trips to fix the same problem. I recommend Jack Phalen, it's mechanics and service staff to get your jeep fixed right the first time. More

Rick works hard to satisfy his customers Rick is always attentive to my needs. He makes sure my car is serviced and clean when returned. I think he is a great people person and knows his job Rick is always attentive to my needs. He makes sure my car is serviced and clean when returned. I think he is a great people person and knows his job well.. More

Horrible Service Had a noon appointment for an oil change (prepaid at time of vehicle purchase) and was told by service writer Sean that they were backed up for 1.5-2. Had a noon appointment for an oil change (prepaid at time of vehicle purchase) and was told by service writer Sean that they were backed up for 1.5-2.0 hours due to taking people without appointments first. V disappointed and slightly frustrated to say the least. More

Great The service writer Brian was absolutely one of the best very honest,helpful and showed concern of my issue we need more people like him in this world! The service writer Brian was absolutely one of the best very honest,helpful and showed concern of my issue we need more people like him in this world! Thanks Brian much appreciated. More

Terrible Better find another Mopar Dealer location. Made an appointment with Scott Sopko a week ahead. Arrived on time just to find out that they're under cons Better find another Mopar Dealer location. Made an appointment with Scott Sopko a week ahead. Arrived on time just to find out that they're under construction, I mean a completely dealership overhaul and don't have a power for a day or so at all. I was promised to pull my truck into the shop a little bit later the same day. Guess what? 2 days passed, Scott is calling me that my truck is not being repaired yet and maybe it will take another while. I was afraid to leave my truck in a construction zone at the first place, but hey, if they made an appointment, that means they know what they're doing. Wrong! They don't care about their customers at all! All they offered to me is to take my truck back unrepaired and wrote on the invoice that I didn't make an appointment (Isn't ridiculous? I did wait for a week to get my truck in and that's what I got?). Appointment could be cancelled and 2 days, 4 trips with one car and 2 more with my truck could be saved, not to mention all the mud and construction debris on my pampered truck. No excuse! More

Amazing Service My car was done in one day, they called right when it was done. John was very attentive and helpful. Will definitely be going back! My car was done in one day, they called right when it was done. John was very attentive and helpful. Will definitely be going back! More