Jack Phelan Chrysler Dodge Jeep RAM - Service Center

No Sure If He Cares or Knows What's Going On All of my service have been bad. Either the service manager doesn't know what's going on or he doesn't care. Both of which are bad. All of my service have been bad. Either the service manager doesn't know what's going on or he doesn't care. Both of which are bad. More

Ignorant service manager Took my vehicle 2018 Jeep compass to get serviced for the second time for the same concern. No loaner can be given until diagnosed. Service advisor Mi Took my vehicle 2018 Jeep compass to get serviced for the second time for the same concern. No loaner can be given until diagnosed. Service advisor Mike gave no updates on the first day I left my vehicle. I would call and the response was the same “your vehicle is next or the tech is not here”. On the third day I called every two hours for an update and was told they will give me a loaner then got the call it was ready. one thing was not fixed because it was not “covered under warranty” on a 2018 with 25,693 miles because apparently warranty doesn’t cover something I myself “did”. Requested to see my vehicle and for them to show me the problem I was able to see that what they said was broken was not but they wanted to charge me to fix it because they claim it was broken. They said if they take it apart and its not broken they won’t charge. Spoke to the manager Rick Hiller who was rude and would not let me talk. He did all the talking and listened very little to what we had to say. He was raising his voice at me instead of trying to talk and give great customer service. I asked him to walk with me so I can show him that what they said was broken was not and he would not even bend over to take a look and was just saying “if we take it apart and there broken you are paying us, deal?” I said there not broken look in there but he was just rude and ignoring us. He said we were just trying to get something free from them. I have never felt so humiliated by a “professional” I hope Chrysler sees what kind of management they have running their dealers. I DO NOT recommend Jack Phelan Chrysler Dodge RAM of countryside to anyone this place is a joke. More

Flat tire Brought my 2018 Dodge Journey in for a flat tire on Monday morning. The service department would not honor the tire warranty that was sold when purcha Brought my 2018 Dodge Journey in for a flat tire on Monday morning. The service department would not honor the tire warranty that was sold when purchasing my new car. The fact that I was on my way to my grandmother's funeral did not seem to put any rush on the order and as of 24 hours later, they still have my car. Terrible customer service! Would not recommend bringing my car to this service center to anyone. More

Great service! I’ve had my car serviced here for several years. Scott and Brian have always, always been great to deal with. Very helpful, they keep me informed on m I’ve had my car serviced here for several years. Scott and Brian have always, always been great to deal with. Very helpful, they keep me informed on my car, they’ve gone out of their way to help me with difficult repairs and always very pleasant and friendly. They’ve gone out of their way to keep me a happy customer. Scott even while on vacation has kept me informed on my car. Needless to say, they’re great! Service time and appointments are out of their control but how they deal with me while I wait in the dealer or if I leave my car has always been top notch. I am truly grateful. More